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Customer Service Sales

Location:
Sussex, NJ, 07461
Salary:
45,000 +
Posted:
June 25, 2017

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Resume:

During my ** years work history, I have been able to develop strong and effective administrative, customer service, product management and procurement abilities. I have utilized my typing, communication and shorthand skills in each of the positions I have held and take pride in the work that I produce.

EXPERIENCE

NVE Pharmaceuticals

Andover NJ

2002 through 2010

Throughout my years at NVE Pharmaceuticals, I was able to advance from Customer Service Representative to positions such as Product Management Coordinator, Administrative Assistant to the Purchasing Director, and Buyer.

Provided administrative support to Sales and Purchasing Director

Prepared and processed orders for all purchases within company

Provided research support to Engineering and Facilities Management

Extensive research on raw materials, chemicals and ingredients to ensure cost savings

Responsible for inventory management which included global bar coding, pricing and stock levels

Provided administrative support to all divisions in relation to purchasing; ie, document management such as certifications, specification sheets and project paperwork

Composed and revised correspondence

Liaison between purchasing and logistics department

Conducted research on competitive products

Established solid vendor relations to ensure continuous supply and savings

Assisted R&D personnel with in process items

Assisted marketing department with legal requirements for product labeling

Provided support to retail department for customer-based concerns on products

Back up for front desk responsibilities and sales orders department, including E Commerce

PlastxWorld, Inc.

Wharton NJ

2000 through 2002

As Sales Coordinator I was the point of contact for the US location, keeping the day-to-day customer service operations running smoothly.

Responsible for entire customer ordering process; from receipt of order to invoicing of product

Handled all documentation, such as customs invoices and freight forwarding

Liaison between sales field representatives and customers

Back up for front desk responsibilities

Moore Document Solutions

Parsippanny NJ

1998 through 2000

Provided customer service and sales support to meet customer requirements

Corresponded daily with other Moore locations to provide clients with the most cost efficient solution

Set up customer meetings for sales reps

Back up for front desk responsibilities

Ames Rubber Corporation

Hamburg NJ

1987 through 1998

After several years as a QA Department Secretary, I was able to advance to Administrative Coordinator within one of our divisions

Provided administrative support to the Director of QA and members of the department

Collected interdepartmental quality data and issued related reports and findings to the Finance and Sales Departments

Assisted in mailroom distribution and maintenance

Provided administrative support to the Manager of the Precision Coatings Division

Provided administrative support to Site Management and QA Department

Handled all switchboard and front desk reception duties for the plant

Provided administrative support, including extensive document control, for company-wide ISO training and certification

EDUCATION

High Point Regional 1981 through 1985 – received diploma

Attended The Berkeley School of Secretarial Studies -1985 through 1986

Northampton Community College – MS Office 2010 Certificate of Completion

SKILLS

Typing, Shorthand, MS Office, Ability to Establish Strong Customer Relationships, Effective Communicator, Fast Learner of Custom Programs and Procedures, MAS 200 (purchasing, invoicing, item management and EDI orders)



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