Keitany Ngeny

*** ******* *** *.* - Calgary, AB T3K 1R9

ac0z72@r.postjobfree.com

Phone: 403-***-****

Trainer and Sales Consultant

• Seven Years of experience working as Quality Control Coordinator in the deregulated Electricity and Natural Gas retail Sales industry in Alberta.

• Experience in Business to Business Sales and Marketing Electricity and Natural Gas contracts.

• Experience working in a high volume inbound and outbound Call Centre environment

• Seven Years of experience in direct and inside sales

• Experience in Customer Service in a high Volume Call Centre performing inbound and outbound sales and audits.

• Experienced in data collection and analysis to ensure accuracy and confidentiality.

• Experience in cold calling and face to face sales

• Effective and well developed communication skills, both written and oral.

• Computer literate and proficient with software programs including Excel Access, Outlook, Word, PowerPoint, and webinar's meetings.

Work Experience

Trainer and Sales Consultant

Kachak Inc

-

Calgary, AB

January 2012 to Present

Train agents in the deregulated energy retail market in Alberta

• Perform life Sales Assessments in the field

• Market Natural Gas and Electricity contracts to residential customers across Alberta

• Focus on growing the sales team and meet company sales targets

• Educate customers about new products and deregulation in Alberta

• Double check agents contracts before submitting for processing

• Responsible for maintaining a team environment both in office and in the field

• Responsible in territory management assigned to Kachak Inc.

Quality Control Coordinator

Direct Energy Limited

2003 to 2012

Conducted residential and small commercial audits of customers experience and follow-ups in assigned territory

• Communication of product offerings to existing customers

• Answered customer inquiries and facilitation of product selection and understanding

• Responded to customer complaints which required occasional travel to customer locations for in person sales quality assessment meetings

• Provided Sales Quality training to Sales Agents/Vendors

• Provided accurate data entry of customer information and process

• Perform same day live assessment during the sales process.

• Perform several residential and small commercial clients across southern Alberta.

• Perform random assessments on various vendors

• Help Desk Support – 611

Help Desk Analyst

TELUS Corporation

Calgary, AB

2001 to 2003

• Answer inbound calls and negotiate with dispatch for appropriate schedule

• Performed software testing for various communication products

• Recommend and implement product and service improvement

• Direct customers calls to appropriate departments

• Maintain and keep truck of new jobs until close

• Troubleshoot clients immediate concerns and guide them to self-help directions if necessary

Sales Consultant

TELUS Communications Inc.

Calgary, AB

1998 to 2001

In charge of directly interfacing with residential customers for the provision of data voice service, problem resolution and daily management of account activities.

• Troubleshooting, negotiating and reaching agreement during difficult client situations.

• Responsible for inputting client request with accuracy via a computerized channel.

• Work to establish and hold trust and loyalty in a rapidly shifting and increasingly competitive telecommunication industry.

• Participated in various sales campaigns on inbound and outbound calling. Sales included smart touch features, phones, calling cards and High Speed Internet

• In charge of contacting clients to review phone service, make recommendations, and promote TELUS products.

Education

Bachelor of Arts in Social and Economic Development Studies

University of Winnipeg – Winnipeg, Manitoba

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