Jessica J. Strunk

**** ******* *** * ***********, MN 55430

612-***-****

ac0z6o@r.postjobfree.com

OBJECTIVE

A challenging position with opportunity for advancement in a fast paced environment where I can utilize my current skills as well as learn and grow additional knowledge and skills.

Accomplishments & Experience

Payment Support Specialist

RevTrak, Inc

Bloomington, MN Start Date 11/2016 End Date Current

I am responsible for the accurate ACH processing of our Clients, including fee collection, ACH rejects. Daily duties will include ensuring all our Merchants are funded, investigating ACH exceptions, following internal control procedures and transferring funds. Perform ACH transfers using the ProfitStars; Reconciles and reports on daily, monthly activity. Reconciles the clearing accounts on a daily and monthly basis. Investigates exceptions and anomalies as reported by our clients and internal support team. Performs ad-hoc inquiries to our internal databases using Excel and other tools. Adjusts and corrections made to client statements. Investigates ACH rejects and chargebacks and resubmits them as appropriate.

Client Support Specialist

Total K12 Start Date 03/2015 End Date 11/2/2016

Bloomington, MN

This is a food service software company owned by RevTrak. In this company, I provided online training to new and existent clients on how to use and operate the software and equipment. I am knowledgeable on the Federal Government food service policies such as the Free & Reduced lunch program. I assisted clients with data and reporting that will be provided to their local state government for reimbursement for meals to the school district. I set up and adjust the Point of Sale menu for clients and ensure pricing is set correctly as they want. I coordinated new builds of data bridges and server migrations for the technical support team. I assisted in formatting data for these bridges and migrations to ensure a timely set up. I was responsible for employee scheduling and support coverage when needed.

I was responsible for creating and distributing all client communications as well as phone coverage for support issues clients may have.

Client Service Rep

RevTrak, Inc

Bloomington, MN Start Date 09/2011 End Date 3/2015

My responsibilities include:

Provide outstanding service to clients assisting them with their support and item requests for their online Web Stores. I build relationships with clients and I am responsive to client needs. I develop client Web Stores for new accounts and update existing accounts in a timely manner.

I create client marketing materials and documentation as required I fully document and utilize client ticketing system. Communicate progress with account team lead and corresponding sales representative. I provide training to new and existing clients. Update and maintain client data base accuracy. I build sales internally and upsell new products and services. Maintain up-to-date knowledge of product and service changes. Investigate and resolve customer inquiries and issues. Train staff on operating procedures and company services. Foster an environment which encourages continual process improvements

Sales/ Customer Care Rep

Conwed Plastics

Minneapolis, MN Start Date 08/2008 End Date 08/2011

My responsibilities included:

Professionally handle incoming requests from customers to place orders, check the status of pending orders, provide customers information on product availability and material as well as provide tracking information on shipments. Ensure that any customer issues are resolved both promptly and accurately. Thoroughly and efficiently gather customer information, assess and fulfill customer needs. Educate the customer where applicable on products, services and distributors available. Provide quality service and support in a variety of areas including, but not limited to: billing, credit, freight quotes, policies, and procedures. Assist sales team with new prospects and incoming requests for new services and facilitate a warm hand off to the respective account executives. Partner with production and/or shipping departments to facilitate accurate and complete orders as well as truck load shipments. Maintain a balance between company policy and customer benefit in decision making. Assist with inventory tracking, order fulfillment, sales event preparation and other duties as assigned. Continuously evaluate and identify opportunities to drive process improvements that positively impact our customer experience.

Policy Holder Benefits Rep

Aerotek/ Allianz Life

St. Louis Park, MN Start Date 05/2007 End Date 11/2007

My responsibilities included:

Processing and research requests, verify policy holder information including problem solving for customers and making the appropriate changes to transfer policy or close and payout to policy holder. Handle in-bound telephone calls and redirect to the appropriate person and/or department if necessary. Provide current clients with customer service and carrier referral information. Update customer contact information using the company’s internal database and communicate notes to other departments. Receive policies in office, mailing any necessary forms, calling customers to explain delays and updating the computer so agents can be informed. Process and researching requests for customers according to the rules and regulations of the insurance companies (modal changes, address changes, owner and beneficiary changes, etc.) Manage newly lapsed policies and confirm with the insurance company whether or not the case has been paid. Ensure that computers reflect the accurate status of the policies. Check for valid signatures, dates and states on forms received. Negotiate with Insurance Carriers for delivery period extensions. Responsible for reconsideration and reinstatement applications from start to finish.

Death claim processing.

Customer Service/ Alarm Operator

Target Corporation

Minneapolis, MN

Start Date 01/2003

End Date 12/2006

My responsibilities included:

Monitoring and dispatching of Fire and Burglar alarms on Target stores, Target owned Banks, and Headquarter buildings through out the United States. I perform verification of pass codes and employees, utilizing Targets system database. I also process work order maintenance requests for all stores and buildings. I provide assistance to the Target stores when they have a repair, or site maintenance need of all kinds. I am responsible to answer emergency "Alert One" calls from Target stores and internal employees to provide direction or a point of contact in an emergency circumstance. I contact and arrange for vendors to respond to the Target stores and repair or replace any maintenance need the store may have. I am a senior representative on the team and have been responsible to train new employees on system usage, policies, and procedures. I work closely with the Maintenance Supervisors, District Managers, Zone Managers and Store Managers to assist in maintaining Target brand standard stores.

Customer Care Rep

Corporate Express

Arden Hills, MN

Start Date 03/1999

End Date 10/2002

My responsibilities included:

Answering inbound calls from customer to place orders. Providing answers and assistance regarding payments, products and services. Research customer billing and credit inquiries. Source special order products. Maintain accurate account notes and information. Training of new employees on systems, processes, and procedures.

Customer Service Rep/ Team Lead

United Marketing

Brooklyn Center, MN

Start Date 05/1997

End Date 12/1998

Responsibilities included:

Prepare the call centers schedule for employees to being their shifts by prioritizing customer contact lists. Verification of credit card information to complete employee sales transaction. Collection on past due accounts. Training of new employees. Maintaining supplies for office use.

Customer Service Rep

Carlson Companies

Plymouth, MN

Start Date 10/1996

End Date 05/1997

Responsibilities included:

Answering inbound phone calls from Sprint customers to place orders for products available through their corporate rewards program. Points are earned by dollars spent by the customer within each monthly billing cycle. Points are then redeemable for merchandise such as discount car rentals, airline tickets, hotels and much more. I was responsible to maintain accurate account information. Process and apply credits as needed to customer accounts. I provided assistance regarding products, services and policies about the program.

EDUCATION

Ridgedale Alternative Program

Minnetonka, MN

General Education Diploma (G.E.D)

Date Completed: 06/1995

References

Available upon request

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