Lucy Imogen Williams

Mobile number 010*-***-****

ac0z0k@r.postjobfree.com

Giza

Cairo

Egypt

I have a huge interest in different cultures, languages and countries, and have visited France, where I lived for 1 year, teaching English to French students, Spain, Italy, Greece, Cyprus, Sweden, India and Egypt. I moved to Cairo in March 2016, and have absorbed its culture and history and become fascinated by its unique magical charm. A great deal of my spare time is spent on indulging in my love of literature, reading and writing; I also have a passion for fitness and for physical and mental wellb eing. I am a keen swimmer, runner and practise yoga. I have qualified as a fitness instructor and sports massage.

EDUCATION

September 1985 to July 1988

BA (HONS) Degree in French and Linguistics (II2 ) Brighton Polytechnic

September 1984 to December 1984

Diploma in Typing and Secretarial Skills

Sight and Sound College London WC2

June 1984

The King Alfred School London

A Level in English Literature C

A Level in French C

June 1982

O Level in English Language B

O Level in English Literature B

O Level in French B

O Level in Geography B

O Level in Chemistry C

O Level in Maths C

A/S Level in Music C

SKILLS AND TALENTS

Administration Communicator

Copywriter/Proofreader

Creative Customer-oriented

Details-oriented Editorial

Education French Health Care

History

Languages

Marketing

Sports Massage

Microsoft Word

Excel

Printing And Publishing

Problem Solver Reading

Secretary/Administrator

Secretarial Skills

Writing

Swimming

Running

Sports Massage

Yoga

LANGUAGES

English (Native Speaker)

French

WORK

September 2016 - present

English teacher for year 5 at Elwy British International School, Giza

One of my year 5 students won the Primary School

creative writing competition

Private English tutor to year 5 and year 6 students preparing for Checkpoint exam

I have tutored students in English language and literature in the UK

September 2008 to June 2015

Patient Care Advisor

Brighton and Hove Integrated Care Service( NHS)

The primary part of my job was to actively manage patients through care pathways and provide clinicians with all necessary notes prior to specific clinics

I answered calls from patients promptly and effectively, answering their queries, providing advice and booking their hospital appointments. As well as the essential skills of word processing, filing, audio typing, touch typing, photocopying, faxing, using email and composition of letters, I also distribute post, maintain and update patients' files and take messages for Clinicians and other non clinical staff; I am also experienced in the more sensitive aspects the role requires, such as dealing with distressed patients with sensitivity and discretion, and I have attended workshops on how to deal with abusive phone calls.

June 2007 to September 2008

GP Medical Secretary for Sackville Road Medical Practice, Brighton

I provided a complete, full clerical, administrative and secretarial service including word processing, filing, audio typing, touch typing, photocopying, faxing and composition of letters to the four GPs of the practice. I arranged meetings/appointments, liaised with other GP surgeries, Primary Care Trusts, hospitals, patients and their carers', managers, outpatients and many other departments; updating patient records with results and current contact information; being polite, diplomatic, reassuring and using discretion when responding to telephone enquiries from patients.

September 1994 – January 1997

Course Secretary/Administrator for MSC in Police and Criminology, University of Portsmouth

I provided full administrative support to the academics of this course. I had a great deal of interaction and communication with students, assisting in the process of their applications, registering them on to the course, maintaining their records electronically and manually. I was a point of contact for all student enquiries relating to the course, and communicated both on the telephone and face to face with them on a regular basis, building a relationship with them. I received students' assignments, entering them onto the system and passing them to the relevant teaching staff. I was aware of the protocol around students' confidentiality, both with regard to their personal details and their academic records. I assisted with the organising and running of weekend seminars and workshops, booking rooms as required, coo rdinating of material and collating necessary information, as well as greeting and welcoming students in person and ensuring their needs are met.

January 1985 – August 1985

Legal Secretary at Mackarness & Lunt Solicitors, High Street, Petersfield

I provided secretarial support in the Probate and Conveyancing departments, with use of audio typing skills to create legal documents.

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