KIMBERDLY BURGOS

ac0yy1@r.postjobfree.com

917-***-****

SUMMARY

Intuitive guest centric practitioner with outstanding multicultural communication skills, seeks to leverage her skills and high-energy to make her employer the employer of choice! My keen understanding of the human truths, that people desire to be understood, appreciated, in control and continually reaching their potential, enable me to engage any customer or co-worker at any time or circumstance with outstanding results. HIGHLIGHTS

● Organized, tidy and in control ● Excels at conflict resolution

● Proficient people reader ● Team player

● Maintains professional demeanor ● Self-starter

● Embodies and models company values ● Honest and Trustworthy

● Welcomes challenges ● Great sense of humor

EXPERIENCE

Allstate J uly 2016 - October 2016

Customer Service Representative

● Manage large amounts of inbound calls in a timely manner

● Follow communication “scripts” when handling different topics

● Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives

● Manage and resolve customer complaints

● Update existing customer information

● Identify and escalate priority issues

● Route calls to appropriate resource

● Document all call information according to standard operating procedures Sheraton/Le Meridian, Charlotte, NC May 2015 - June 2016 Complex Human Resources Coordinator

● Protects company from HR related claims and lawsuits by first, staying on top of employment and labor laws, secondly, not deviating from established policies and procedures, over communicating so that there are no surprises or missed opportunities and lastly, meeting deadlines.

● Greets and welcomes all customers with a smile and interest

● Takes interest in the business and actively follows operations and sales goals to better support company vision and growth

● Alerts appropriate department if customer voices concern or provides feedback about their experience in their workplace.

● Informs management of safety or maintenance issues.

● Serves as a company ambassador at all times.

● Provides translation services (Spanish/English) to all who require assistance.

● Payroll, PTO, recruitment, onboarding, separation, personnel actions, benefits, workman’s compensation claims, tax season preparation, etc. are but a few areas actively supported. Hilton, Stamford, Stanford, CT Feb 2014-Apr 2015

Server

● Greeted all visitors in a friendly and professional manner.

● Guided guests through an exceptional dining experience by taking the time to present the menu in a manner that complimented their personality and occasion.

● Resolved any unexpected delays in service (kitchen related or long waiting time for a table) by utilizing charm, wit and sense of humor to recover guest experience.

● Provided guests with information about the property, local points of interest and other tourist related questions.

Anytime Limosine Mar 2013-Apr 2015

Operations Manager

● On site manager responsible for the smooth operations of the business. Responsibilities included but were not limited to:

● Contract negotiations and administration

● Marketing management to include oversight of social media and online business

● Scheduling and logistics

● Billing and bookkeeping

● Property management

● Preparation of all tax related documents

● Monthly reporting of sales budget and forecast

Volunteer Work:

Community outreach program to give underprivileged young women the tools necessary to change their lives and future.

Language Skills:

Bilingual English/Spanish

Education:

High school diploma

Fundamentals of Human Resource Management Certificate References:

Professional: Jacqueline Travers, Complex HR Manager, Sheraton/Le Meridien, Contact information: 980-***-****

Professional: Angela Schiffman, Restaurant Manager, Senses Contact information: 203-***-****

Personal: Wade Perrault, Preferred Guest Club Lounge Manager, Sheraton Contact information: 209-***-****

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