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Customer Service Office

Location:
Erie, PA
Salary:
$14.00
Posted:
June 22, 2017

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Resume:

Carmen Laufer

**** ********** *****, ***. *** Erie PA 16509

814-***-**** ac0yxx@r.postjobfree.com

LOOKING FOR ADMINISTRATIVE OR ACCOUNTING WORK

Accomplished and achievement-driven. Experienced in both the public and private sectors, as well as being a former business owner. Possessing superior customer service skills, I am ready to use my versatile and varied business and/or legal knowledge to support your needs.

SKILLS

- Office management - General computer skills

- Responsible for handling large - Ability to learn and use complex

sums of money/making deposits proprietary computer systems

- Strict adherence to laws and regulations - Superior customer service skills

for various businesses - High awareness of security issues

- Inventory and quality control - Excellent problem solving ability

- Supervisory and training skills - Good communication skills

PROFESSIONAL EXPERIENCE

Superior Toyota, Accounting Clerk/Purchasing Manager Feb. 2013 – Dec. 1016

5615 Peach St

Erie, PA 16509

814-***-****

Contact: Jen Myers, Karen LeClair orKathy McCray

I was responsible for many accounting and daily office functions, such as preparing and distributing daily reports; taking in the previous days deposit and daily bank runs as well as handling and accounting for large sums of cash and checks; handling every aspect of payroll on a weekly basis; entering new vehicles into the computer system; handling all aspects of the dealer trading of vehicles; helping with charity events; filing; auditing of files for state law compliance; entering invoices into the computer; responsible for the purchasing of all office supplies, unique dealership forms and toner/ink supplies while comparing for best prices, and filling in for the receptionist and cashier's office with constant customer contact as the unexpected need arose.

I worked with the Reynolds and Reynolds system as well as acquainted with Dealertrack.

Carmen's Cookie Jar, Owner July 2007 – Feb. 2013

Working out of:

St. Martin Center

1701 Parade Street

Erie, PA 16503

814-***-****

Contact - Teresa Chapman

Started and operated my own business, working out of the Erie City Mission and later the St. Martin Center. I was responsible for all aspects of the business, including investigating and government compliance with a food related business; initiating contacts and booking events; product and development; product preparation; maintaining and inventory control; and back end activities, such as accounting. While working out the St. Martin kitchen I would volunteer to work, train and supervise their employees under the direction of a professional chef.

Bed, Bath and Beyond Nov 2003 – June 2008

6720 Peach Street

Erie, PA 16509

814-***-****

Contact Supervisor: Mary Locke

My primary responsibility was running the customer service desk, with a very heavy emphasis on working with customers and customer satisfaction. Secondary responsibilities included damaging out merchandise; having a working knowledge of all aspects of the computer system; cashing out and balancing the registers at the end of the day; maintaining inventory and having an in-depth understanding of all store departments and merchandise.

Office of the Indiana Attorney General, Paralegal March 1993 – Sep 1995

Indiana Government Center South

5th floor

402 West Washington Street

Indianapolis, IN 46204

317-***-****

Full Time Paralegal

Duties included legal research; daily contact with local, state, appellate and U.S. federal courts; computer work; drafting and filing pleadings; typing; filing; mailing correspondence to the public; liaison between departments within the office and other state agencies; compiling appellate records; filing and telephone correspondence. Was a notary in this position.

EDUCATION

Ball State University

B.S. in Legal Administration

Minor in Criminal Justice and Business

May, 1992



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