Steph Clayton

Cell: 214-***-**** c ac0yxe@r.postjobfree.com 7280 W. Mercer Way Seattle, Wa. 98040 Professional Experience

Marketing Manager, Therapy Coffee and Tea

September 2015-March 2016, Austin Tx

● Launched a new marketing strategy through Facebook, Twitter, and Instagram

● Increased Instagram followers by 18% during tenure

● Increased Facebook ‘Likes’ to page by 12% during tenure

● Help design marketing materials and create new drink promotions

● Acquired new leads for event services

Community Manager, Main Street Hub

March 2014-July 2015, Austin, Tx

● Targeted more than 300 potential customers through unsolicited tweets with a 29.7% response rate

● Increased Yelp review reply rate from 8% in Q2 to 17.58% in Q3

● Created, on average, more than 230 pieces of content weekly to engage existing and potential customers on Facebook and Twitter

● Organized collaboration sessions to develop new tactics and strategies to increase engagement across all social media platforms

● Developed and implemented a new system for peer review recognition and held surveys to monitor success

Fulfillment Specialist, Noonday Collection

October 2013-February 2014, Austin, Tx

● Processed sales orders in an accurate and timely manner

● Resolved any order or inventory discrepancies quickly

● Managed inventory and performed quality control checks for any defects in products Account Manager, Full Circle International Inc.

June 2012-May 2013, Atlanta, Ga

● Managed accounts for 16 retail locations (Sam's, Best Buy & Costco) for DirecTV's direct sales division

● Part of a team that expanded DirecTV into seven new locations in the Atlanta market

● Increased DirecTV's monthly sales acquisitions within Costco retail locations by an average of 50%

● Communicated product specials and negotiated best price with potential customers

● Trained new associates on products and retail accounts Studio Manager & Photographer, Olan Mills Portrait Studio August 2010-May 2012, Gainesville, Ga

● Led a three-person team of photographers and sales associates

● Oversaw an acquisition sales team that increased point-of-purchase sales leading to higher weekly client sittings

● Increased overall product sales from the previous year of $45k to $52k

● Maintained a weekly increase in client sittings of 20% over the previous year

● Photographed clients, presented photo products and negotiated prices with clients Social Media Coordinator & Marketing Assistant, Adventures in Missions (AIM) October 2008-August 2010, Gainesville, Ga

● Launched a social media presence by creating Facebook and Twitter accounts, which resulted in higher web traffic conversions and interest in missions programs

● Reported and analyzed web analytics with HootSuite analytics

● Managed and collected marketing content from 1,000+ blogs written by current participants in various countries

● Traveled internationally as a social media correspondent, updating and generating social media coverage on various social issues (e.g., poverty, AIDS, disaster relief, etc.)

● Wrote and edited copy, and assisted with the layout for print, web, and email marketing

● Researched viability for new programs and mission trips through exit surveys and face-to-face interviews

● Negotiated with existing non-profit organizations, churches, and individuals to collaborate resources and gain future partners and investors

Education

● University of Texas, Bachelor of Science, Advertising; McCombs Business School Certificate, 2007

National Honor Society member, by invitation only

Dean’s List, Cum Laude; 2005, 2004

Technical Proficiencies

Social:

● Facebook, Twitter, Yelp, Google+, TripAdvisor, LinkedIn, Instagram, Vine, HootSuite, Pinterest, Foursquare, Yelp, YouTube, Wordpress, Tumblr, & Drupal Professional:

● IOS and Windows operating systems, Microsoft Office, Salesforce, Adobe Photoshop, Illustrator,

& Lightroom

**References available upon request

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