LAYO OJERINDE

https://www.linkedin.com/in/morolayo-ojerinde-sphr-mba-ms-hrd-b8915a27/

Human Resources/Org. Dev. Manager 2010 – Present

Christ Embassy International

• Proposed, designed, and perfectly implemented mentoring, coaching and talent programs that guided the organization through difficult situations and shaped internal growth in various units.

• Identify staffing (employee) as well as over 600 volunteer needs, coordinate the hiring process, on boarding, Orientation and employee/volunteer relations across all divisions.

• Benefits and compensation administration i.e. FMLA, as well as other human resource policies, plans, procedures and programs and practises.

• Conducts needs assessment, recommends interventions, coordinates events and implement guidelines for training and development using LMS, resulting to increased job satisfaction and organizational performance.

• Maintain productivity level by managing the day-to-day activities of the HR department-employee handbook, payroll, performance management/improvement, reporting, evaluations and measurements.

• Establish and maintain productive strategic partnerships with business leaders through recommendation and/ or implementation of research based human resource solutions and interventions around organizational development topics.

• Foster strong inter-department integration via conflict resolution, change management, employee relations and investigations to strengthen internal communication and efficient workflow.

Achievements

Contributed to organization’s internal growth through the creation of excellent mentoring, talent and training programs.

Boosted organizational performance through strategically designed plans and collaborated in the execution of HR strategies that supported future growth

Developed a successful information and workflow process which improved organization’s performance and effectiveness.

Project Administrator & Training Manager 2007 – 2009

Freshpace, (Real Estate Investment Firm)

• Performed various HR functions, including recruitment, training and development in policies and procedures, employee relations, retention and performance. Researched, developed, organized, and prepared reports, instruction materials and programs. Delivered, facilitated and evaluated trainings.

• Oversaw the support operations (infrastructure/working tools/clients), staff support, vendor management, organizing teams and meetings, reporting and analysing projects (timelines and schedules) to ensure project activities are consistent with project objectives.

• Initiated, facilitated and evaluated strategic relationship management, client retention, and business development technique trainings for partnering banks’ and corporate organizations’ personnel.

• Collaborated with the financial department of the organization with respect to budget forecasting and monitored systems for each phase of the work.

• Provided advisory and consultancy services in strategy development and execution to start-ups, existing businesses and government establishments to drive growth.

• Successfully developed financial and sales plans and projections for (500 units) for the middle and lower class that involved setting up payment.

Achievements

Facilitated business start-ups and expansion of existing businesses and government establishments through the provision of advisory and consultancy services

Contributed to business growth and efficient project management through monitoring and evaluation of company’s projects in different locations (4 major cities)

Boosted clients retention through strategic business development techniques and relationship management

Promoted constant and uninterrupted operations through the maintenance of high employee retention via training and development.

Relationship Management/Operations Manager 2002 – 2006

Intercontinental Bank PLC,

• Created and maintained a resourceful team, motivated and constantly updated them on improved operation and customer expectation which facilitated operational efficiency and excellent customer service.

• Built and cultivated excellent relationship with clients through in-depth knowledge of their business and improved their trust and confidence in the bank by anticipating their needs in line with their strategic goals and making product and service recommendations.

Achievements

Maximized operational efficiency and growth through the identification and harnessing of income producing activities and human capitals within sub-teams

Boosted operational and business growth by turning a loss-making sector into the most profitable in the region

Initiated and developed new products for target markets which contributed to increased business growth

Increased overall client base by over 100% through strategic relationship building that revived dormant clients and successfully enhanced market dominance and profitability

Client Services Personnel 2000 – 2002

NBM Bank Ltd,

• Revitalized and maintained effective relationship with several embassies and high commissions for operational efficiency

• Initiated more fee-paying services for increased profitability and customer feedback system

Achievements

Successfully improved client retention from 43% to 70% within a very competitive environment

Increased clients confidence and trust in the bank through excellent clients’ services and support

SPHR-Senior Professional Human Resource Management

MS Human Resource Development - University of Texas, Tyler 2016

Certification Organizational Development and Leadership - University of Texas, Tyler 2016

MBA - University of Calabar, Calabar, Nigeria 2006

BS Economics - Obafemi Awolowo University, Ile-Ife Nigeria; 1998

ASSOCIATIONS

Association of Talent Development

Society of Human Resource Management

Icon Path Research –Peak Performance and Teamwork

Career Resource Center-Emotional Intelligence in Relationship Management

Career Resource Center-Customer Management & Information Systems Business Strategy

Career Resource Center-Team Building Techniques

Dale and Parker- Achieving Excellence through Customer Service

HR, Training and Financial software applications-icims, Taleo, QuickBooks, Captivate, Word, Excel, PowerPoint, etc

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