BRENDA MENDEZ

** **** ******, ******** **, ***** Cell:786-***-**** ac0yu1@r.postjobfree.com

Executive Administrative Assistant with 20+ years of experience flawless preparation of presentations, preparing facility reports and maintaining the utmost confidentiality. Possesses a M.B.A. in Marketing and a bachelor’s in Business Administration with a specialization in Healthcare Management. Looking to leverage my knowledge and experience into a role as Project Manager.

Strengths: To become an integral part of a dynamic organization, dedicated to exacting standards of performance in today's competitive environment. Team player, goal oriented, self-directed, resourceful, problem solver, organized and a quick learner. Passionate about creating dynamic liaison with clients, partners and team members in general.

PROFESSIONAL EXPERIENCE

UNITED HEALTHCARE MIAMI, FL

Executive Assistant / Marketing Coordinator February 2006 - December 2016

Coordinated scheduled and planned local/tactical sales activities such as community meetings, trade shows, marketplaces and participated as necessary. Processed checks/payments for local tactical marketing activities. Customized marketing flyers for local tactical activities to reflect local products and benefits and coordinated regular and mass mailings. Reviewed all sales and marketing materials for legal, compliance, and client standards.

Supported the execution of partner marketing and PR, advertising, web initiatives, events, collateral, sales support material, direct mail, in-store promotion, trade shows and industry events.

Processed requisition of materials, printing and production approvals from internal and partner contacts.

Responsible for routing layouts and mechanicals through internal and partner team for review and approval.

Maintained sales materials and collateral supply – including assembling kits and ordering supplies from the Producers Portal. Served as a resource to review/validate local benefit content for marketing materials.

Executive Administrative Assistant

Complex calendar Management – coordination of complex meetings with internal and external parties and management of calendar conflicts.

Maintained Sales Regional Vice President for the US South East Region and the VP of sales and Operations of Florida as well as other high-level executives calendar management; made travel arrangements (domestic and international) with attention to logistics and prepared, submitted and followed-up on subsequent expense reports

Effectively arranged meetings, conference calls, videoconferences and coordinated staff meetings and client meetings as necessary; prioritized meeting requests based on importance and scheduled them accordingly.

Performed and managed special projects and assignments as directed, specifically dealing with administrative functions and the coordination of events [e.g., arranged catering, coordinated venues, etc.]

Supported in digital project management and diverse projects with the marketing team [e.g., create short videos for department promotion, created sales representative profiles and conducted research using Prezi]

Served as a liaison to the senior management team; organized and coordinated executive outreach and external relations efforts; and oversee special projects.

Maintained current on all corporate policies and procedures. Served as focal point for gathering newly published policies and the dissemination of materials.

Provided a structured On-Boarding process, leveraging corporate contracting, certification and training processes, tools and systems, this includes, contracting, licensing / appointment, certification, training, enrollment administration, commission payment, agent servicing, etc.

Ensured completion of new hire paperwork and processing for Individual Sales Representatives and Direct Writers, including Licensing and appointment in assigned territory. Arranged building and system access, ordered equipment (e.g. laptops) and supplies and ensured space and other arrangements were made for new and former staff.

Sales Support Coordinator

Assisted in identifying potential local brokers, providers and community organizations (e.g. health centers) with who to establish partnerships to generate interest and leads (e.g. “grass roots” marketing efforts). Coordinated meetings with appropriate parties.

Responsible for maintaining local sales database and generate reports (daily sales, lead inventory and status, response reports, etc.). Entered sales community meetings into Bconnected and assigned leads to sales reps.

Worked with sales management to ensure appropriate records are maintained in accordance with CMS sales and marketing guidelines. Ensure Compliance: Ensure Agents adhered to sales and marketing guidelines associated with Medicare regulations, partner expectations (e.g.; AARP) and company policies and procedures

Coordinated and supported local sales training and development as needed by national trainer or local sales leaders. Organized sales activities, leads and territories to ensure effective and efficient coordination across the territory.

Coordinated with Brand Manager to gain a thorough understanding of partners’ brand, product, and retail/distribution strategy.

Acted as the focal point of contact with the AHCA/Medicaid fiscal intermediary, Medicaid HMO’s, Medicare, and other key plans to assist with agent/prospect enrollment.

Audited and ensured completion of sales incentive (commission) approvals and processing for Individual Sales Representatives and Direct Writers in assigned territory.

IBM LATIN AMERICA Coral Gables, FL

Executive Administrative Assistant June 1990 – January 2006

Maintained several executives' calendars; including travel arrangements, and expense reports.

Maintained the Intranet and database management for the Global Financing department.

Provided support to the Global Finance General Manager, and to the Director of Credit Operations.

Performed miscellaneous special projects as needed which may include but not be limited to auditing and reviewing records and collecting and compiling information to support changes in processes and systems.

Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.

Entered and assigned new leads using CRM tools and maintained client relationship management database and file systems

Coordinated with internal business divisions, agency partners and local vendors to guarantee on time, cost-effective delivery of all marketing communications materials.

Proofed and approved production and printing drafts of promotional materials

Typed documents such as correspondence, drafts, memos, and emails, and prepared 3 reports weekly for management

Purchased and maintained office supply inventories while being careful to adhere to budgeting practices

EDUCATION

2016 – AMERICAN INTERCONTINENTAL UNIVERSITY Chicago, IL

Master degree in Integrated Marketing Communications

2015 – AMERICAN INTERCONTINENTAL UNIVERSITY Chicago, IL

Bachelor’s degree in Business Administration - Specialization in Healthcare Management

SKILLS

Knowledge in various Microsoft office software programs Microsoft Word, Excel, PowerPoint, Outlook, Access, FrontPage, Publisher

Macromedia Dreamweaver, Flash, Fireworks.

Adobe Photoshop, Illustrator, InDesign, PageMaker, Acrobat. Prezi

Bconnected, GPS production, Cosmos, Diamond, Client Relationship Management database tools, ARIBA Requisitions, Concur, SharePoint, WebEx

Center for Medicaid and Medicare Services online portal access

LICENSES

0215 Health, Life and Annuities license - W055130

CPI licensed and CPR licensed

701B Certified (Dept. of Elder Affairs)

LANGUAGES

Fluent in English, Spanish and good command of Portuguese

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