Anise Deters

Result-driven learning and development professional with more than ten years' experience profoundly impacting performance through the design of personnel training programs for the reform, enhancement, and advancement of organizational objectives. Analytic problem solver expert at synthesizing personnel, management and operations disciplines to meet organizational requirements and align goals with organizational values and visions. Highly skilled at promoting personnel excellence and motivating employees towards top-level performance. Approachable, well presented and able to contribute to the growth of any organization within established standards, policies and procedures.

Director of Learning & Development January 2014 – May 2017

Newcomer Funeral Service Group, Inc. Topeka, Kansas

Analyzed development needs of the company and designing learning programs to meet those needs.

Created role-specific learning programs for administrative assistants, funeral directors and pre-need sales associates to better serve clients.

Developed and implemented a company learning strategy that included classroom-based, onsite and eLearning curricula.

Partnered with operation vendors (e.g., casket and vault companies) to identify training they can provide, helping expand learning reach by providing continuing education credits for associates through casket, embalming/preparation chemicals and vault vendors.

Arranged training programs as per company's guidelines.

Developed and implemented a leadership development program to increase the internal strength of our talents and bench for all levels of leadership in the organization.

Generated learning opportunities for employees and motivated them to develop new skills; i.e. worked with risk insurance company to obtain free eLearning defensive driver training in order to further expand learning reach.

Corporate Learning & Development Manager March 2010 - December 2013

PAYLESS SHOESOURCE Topeka, Kansas (August 2006 - December 2013)

Developed executive-learning programs for vice presidents and directors at Payless ShoeSource, and Performance + Lifestyle Group through needs analysis.

Managed the implementation of eLearning as well as on-going reporting and budgeting of eLearning for the organization.

Partnered with senior vice president of human resources; created and facilitated the launch for the company’s Women in Leadership resource group, involving all women vice presidents and presidents at Payless ShoeSource, Collective Brands, and Performance + Lifestyle Group.

Created learning plans for client groups, identified competency-based needs through analysis and conversation and suggested cost-efficient solutions.

Developed and implemented coaching model and various corresponding training program.

Retail Operations Learning & Development Manager February 2008 - March 2010

Led a team of two full-time Associates and one part-time contractor; implemented and reinforced needs analysis, curriculum development and review processes.

Developed and managed seasonal sales and customer service campaigns, partnering with Retail Operations senior leadership and district managers to meet the needs of district managers and store managers.

Regional Learning & Development Manager August 2006 - January 2008

Facilitated corporate initiatives to district managers and store managers through train-the-trainer.

Provided one-on-one coaching to district managers in northwest and mid-west regions through store visits, e-mails and phone conversations, helping them strengthen skills as coaches and trainers.

Partnered with Directors of Retail Operations to develop plans for training needs within the region as well as for needs of particular district managers.

Manager of Training May 2005 - August 2006

FIRST HORIZON MSAVER Overland Park, Kansas

Developed and conducted two-week intensive new-hire training for customer service representatives, preparing employees to field technical questions related to health savings accounts and banking partners.

Acted as a consultant, identifying developmental needs of employees at all levels of the organization and worked to meet those needs through behavioral training.

Developed and conducted continuing education courses for outside insurance agents/clients.

Baker University Program Representative August 2002 - May 2005

INSTITUTE FOR PROFESSIONAL DEVELOPMENT Topeka, Kansas

Effectively managed a lead base of over 1200 students, enrolling over 500 students in various accelerated programs at Topeka and Overland Park campuses resulting in over $10M in revenue.

Maintained a lead to start ratio between 25-30%.

Adjunct Faculty January 2004 - August 2006

BAKER UNIVERSITY SCHOOL OF PROFESSIONAL & GRADUATE STUDIES, Topeka, Kansas

Taught the following courses to adult students attending the Baker-Topeka Campus: Mass Media and Society, Prior Learning and Writing Development, and Oral Communications.

Served as the Writing Lab Instructor for the Introduction to Business Management course.

Educator-Speech & English Instructor, (Grades 9-12) August 2000 - August 2002

WASHBURN RURAL HIGH SCHOOL U.S.D. 437, Topeka, Kansas

Worked with over 100 students daily, maintaining a fair and consistent learning environment.

Prepared daily lesson plans, activities, and tests so as to implement the School Board approved curriculum through the use of a variety of strategies and techniques.

(Reference available upon request)

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