Wallace R. Morgan

IT Project Management / IT Release Management

206-***-****

ac0ytr@r.postjobfree.com

Page 1 of 3

Results-oriented IT Project Manager and Release Manager with proven success managing small to large- scale projects through all phases of the software release lifecycle. Collaborative interpersonal skills quickly establish relationships and credibility with vendors, virtual teams, customers and cross-functional teams alike with a strong regard for structure.

Core Competencies

Project Management Release Management Risk Management PMBOK Negotiation Emergency Planning Schedule Integration Metrics Mentoring Visual Studio TFS Symantec Systems SharePoint MS Office

Technology

Visual Studio, TFS, SQL, database design, administration, reporting services (SSRS), analysis services

(SSAS), integration services (SSIS), SCOM, Hyper-V, Symantec, Microsoft Office PROJECT MANAGEMENT AND SYSTEMS EXPERIENCE

Microsoft Security Engineering (via TEKsystems), Redmond, Washington Microsoft Security – Project Manager 7/2016 – 9/2016

• Set up the structure for the team’s projects to be managed in “Team Foundation Server” (TFS)

• Migrated team tasks into TFS

• Set up a team online Kanban board

• Maintained teams and projects during the full-time Project manager’s absence

• Participated in a two-week external software evaluation to assess the effectiveness of security software

• Established a standard sprint calendar across the organization

• Short term contract, filling in for a full time employee on family leave Premera Blue Cross (Via Robert Half), Mount Lake Terrace Bellevue Washington ISS Engineering – Project Manager/IS Engineer 6/2014 – 6/2016

• Researched and created a baseline of information for Service Accounts

• Expert administrator for the “Enterprise Random Password Manager” (ERPM) tool used by Premera

• Utilized Project Management tools to move service accounts into the ERPM tool and bring them under HIPPA compliance

• Worked with the company IT Change board to schedule and implement changes to the service accounts for company production systems

• Established a SQL database for status reporting from ERPM

• Subject matter expert for Symantec products used by Premera

• Reduced IS aging ticket count by 1000 tickets, bringing them to within IS goals

• Maintained Premera IS security waiver database insuring local and HIPPA compliance SimplyFun (Via Robert Half), Bellevue Washington 8/2013 – 4/2014 Project Manager

• Provided Project Management services to the online retail company during their move to a fully integrated online sales and coordination software including a baseline database Wallace R. Morgan

IT Project Management / IT Release Management

206-***-****

ac0ytr@r.postjobfree.com

Page 2 of 3

Microsoft Corporation (Via Wicresoft), Redmond Washington 10/2011 – 6/2013 IT Systems Engineer - Microsoft Server, Exchange & Desktop

• Granted waiver of pre-employment investigation for PTP-High by the U.S. Department of Alcohol Tobacco and Firearms (ATF)

• Maintained various versions of Microsoft Exchange servers via remote access in support of approximately fifty worldwide Microsoft customer email systems.

• Supported Agile teams representing server upgrade and patching teams IT Release Project Management Specialist, Exchange operations group

• Provided Project Management for multiple short and long term projects using a combination of Visual Studio 2010 Team Explorer and Microsoft Project

• Communicated Project status with a combination of Microsoft Visio, Excel, PowerPoint and Project

• Supported Agile teams representing server upgrade and patching teams

• Utilized Microsoft OneNote standard and customized templates for meeting agendas and notes

• Created and managed tickets in Visual Studio 2010 Team Explorer

• Built reports and metrics using Excel pivot tables

• Created and updated process flows in Visio

• Daily use of SharePoint sites that enhanced team communications

• Managed project equipment and personnel resources

• Coordinated project requirements with other internal Microsoft groups

• Initiated standard project reporting processes

The Boeing Company, Bellevue, Renton, Issaquah 1997 – 4/2009 Senior IT Release and Configuration Project Management Specialist IT Computing Call and Operations Management Center Lead

• Developed, integrated and managed complex project plans to deploy more than 10,000 software applications between Boeing and 190 worldwide partner sites: determined project scope, schedule and budget baselines as well as identifying customer requirements

• Project managed the plan and served on teams representing the CAD/CAM group in support of a new company data center

• Served on teams representing CAD/CAM group in two separate data center upgrades

• Wrote multi-level project communication plans, focusing efforts on acceleration of high-leverage opportunities including CATIA airplane design software

• Identified project risks, developed mitigation plans and negotiated with department heads for personnel resources to meet project goals

• Created, negotiated and maintained SLAs (service level agreements)

• Managed virtual teams tasked with the operational setup of Boeing’s Moscow, Russia IT site Wallace R. Morgan

IT Project Management / IT Release Management

206-***-****

ac0ytr@r.postjobfree.com

Page 3 of 3

• Provided team coaching and training on subjects including customer service, emergency planning, leadership, project management, master schedule integration and business process development

• Built CAD/CAM blockpoint plans and managed the blockpoint detail timeline team responsible for managing resources, schedules and back-out plans for the commercial airplane group’s CAD/CAM planned releases

• Collaborated with customers to improve blockpoint communication processes; implemented standardized communication procedures

• Provided Project and Release Management services for the entire SDLC (Software Development Life Cycle)

• Created and chaired a team that mapped and upgraded tools and processes for all phases of the SDLC: Planning, Defining, Designing, Building, Testing and Deployment

• Provided integration support of release management homepage via database tools

• Managed projects around CAD/CAM software migration from mainframe to distributed environment

Accomplishments

• Developed reputation for delivering projects on time and within budget

• Evolved airplane program’s software processes and tools environment to integrate deliveries; established work statements and software release requirements

• Retired more than 50 engineering systems as part of a LEAN business simplification initiative

• Conceptualized and chaired the group’s process improvement management team US Navy

Cryptologic Technician Technical, IT Project Manager EDUCATION

Bellevue College, Bellevue, Washington

• Database Administrator Program

• Database Development

• Medical Informatics

George Washington University, Washington, DC

• Masters Certificate in Project Management

Dale Carnegie Courses

• Effective Communications and Human Relations: Skills for Success

• Leadership Training for Managers

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