Rhonda D. Phelps

***** ***** ***** ***** ****, TX 77449- 832-***-**** - ac0ysv@r.postjobfree.com:ac0ysv@r.postjobfree.com

mailto:ac0ysv@r.postjobfree.com

mailto:ac0ysv@r.postjobfree.com

Career Overview

Precise, detail-oriented Accounting Lead with sound judgment and decision-making skills. Experienced in A/P and A/R processes and managing vendor relations.

Accomplishments

Reduced the open invoice cycle time from 120 days to 30 days by developing new dispute reporting procedures. Researched and resolved billing problems that had been previously missed. Decreased labor cost by 50% by training employees to multi-task and be more efficient.

Qualifications

Accounts receivable professional Full cycle accounts payable

Strong communication skills Proficient in QuickBooks, SAP, and Microsoft Dynamics

Effective time management Proficient in Microsoft Office

Complex problem solving Proficient in V-Lookups and Pivot tables

Experience

Accounts Receivable Specialist, Search Services/Shiseido, Houston 2017-Present

Performs debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.

Receive, record, and bank cash, checks, and vouchers as well as reconcile records of bank transactions.

Manage accounting operations, accounting close, account reporting and reconciliations.

Calculate figures such as discounts, percentage allocations and credits.

Verify details of transactions, including funds received and total account balances.

Code the general ledger and process vendor invoice payments.

Accounting Supervisor Accounts Receivable, The Marker Group, Houston 2013 - 2016

2015-2016

●Supervised a staff from 9 to 15 prepayment team members.

●Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.

●Executed accounts receivable reporting enhancements and reconciliation procedures.

●Verified details of transactions, including funds received and total account balances.

●Opened and assigned new client accounts.

●Coded the general ledger and processed vendor invoice payments.

●Balanced batch summary reports for verification and approval.

●Rectified escalated accounts receivable issues from employees and clients.

●Reduced time and costs and increased efficiency by introducing new accounting procedures.

●Coordinated approval processes of all accounts payable invoices. Rectified escalated accounts payable issues from employees and vendors.

●Researched and resolved billing and invoice problems.

Prepayment Accounts Payable Associate, The Marker Group, Houston 2013 – 2016

2013-2015

●Processed an average of 1200 invoices per month for a large-scale organization.

●Reduced time and costs and increase efficiency by introducing new accounting procedures.

●Suggested and implemented process improvements to secure prompt and regular receipts for the organization.

●Verified details of transactions, including funds received and total account balances.

●Conducted month-end balance sheet reviews and reconciled any variances.

●Rectified escalated accounts payable issues from employees and vendors.

●Researched and resolved billing and invoice problems.

●Processed daily voids and returned payments from clients.

●Adhered to all confidentiality requirements at all times.

●Promptly responded to inquiries and requests from prospective customers.

●Cross-trained team members on various tasks.

Office Supervisor, VFS Global, Houston 2012 - 2013

●Supervised a staff of 3 associates.

●Maintained daily operations of passport office.

●Processed and delivered applications for passport renewals to Consulate.

●Developed a reputation as an efficient service provider with high levels of accuracy.

●Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

●Received multiple reviews acknowledging my level of dedication to excellent customer service.

●Consistently achieved positive results in quality and customer ratings.

●Developed a positive rapport with Consulate officers.

●Ran the bi-weekly payroll process.

●Created daily, weekly, and monthly financial reports.

Performance Manager, AT&T, Houston 2000 – 2010

2006-2010

●Supervised 15 to 20 agents.

●Facilitated performance meetings daily.

●Coached and developed agents to improve and maintain office KPIs using the MSOC methodology.

●Generated agent performance reviews annually.

●Monitored system to ensure agents' time was input and corrected errors when needed.

●SPOC for the time management system.

●Manager support for the escalation and help desk teams.

●Improved response and call handle times using CMS for data.

●Observe quality assurance calls.

●Monitored call queue and set skill codes for offline functions to maintain a balanced workflow throughout two call centers via Call Center Elite.

●Coordinated and planned team, company meetings, and other company related events.

Education

Herzig University – present

Payroll Accounting Specialist

Contra Costa College - Psychology 1990 - 1992

San Pablo, California

El Cerrito High School - Diploma 1986 - 1990

El Cerrito, California

Contact this candidate