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Customer Service Professional Experience

Location:
Marietta, GA, 30064
Posted:
June 22, 2017

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Resume:

Demar D. Farmer

**** ***** ******* **.

Marietta, Ga 30064

404-***-****

ac0ysu@r.postjobfree.com

SKILLS

10+ years of experience interacting with customers in a professional manner.

Expert computer knowledge in all MS programs, Access, E-Mail, Internet, and Google Docs.

Proven ability to lead, plan, and supervise employees while exhibiting outstanding customer service and professionalism.

Scheduling, Management, Organizational Development, Data Entry, Inventory, Visual Merchandising, Clerical, Marketing, Correspondence, Administration.

EDUCATION

Associates of Science Waukesha Technical College

Expected: 5/2018 Pewaukee, WI 53072

PROFESSIONAL EXPERIENCE

Ryerson, Atlanta, Georgia September 2016-June 2017

Steel Distributor

Assembles material for shipment or machines in accordance with specifications and instructions on orders.

Select material from specific heats or for physical condition in accordance with instructions on orders to ship to customers by using 5 ton overhead crane and 10,000lb capacity forklift.

12-40 foot lengths of carbon steel, stainless steel (304/314) and aluminum steel (6061,6063,5052)

Count, weigh, record heat or test numbers or symbols, list random lengths and other necessary information on orders as required.

Unload and receive material, weights, counts, check sizes. Identify by color and heat or test numbers. Place into stock racks or designated areas. Record necessary information on receiving tickets or other documents.

Perform tallying, stamping, sorting and recoiling as required.

Maintain safety, quality and productivity standards of each job assignment.

Old Castle Enclosures, Acworth, Georgia October 2014 – June 2016

Shipping Supervisor

Managed documentation of and training on production procedures and work instructions

Investigated and implement ideas for quality improvement, increased productivity and cost reductions

Verified that all process control parameters were being documented and followed at all times.

Executed bi-weekly product inventories using the AIX system

Followed customer vendor guides to avoid non-compliant charges.

Assisted shipping manager by identifying work procedures, prepare work schedules, and expedite workflow.

Enacted new procedures that helped to increase trailer audit scores for the department.

Responsible for ensuring that trailers are accurately and neatly loaded according to established company standards.

Maintained 100% average for all picked product at all times

Rytec Doors, Jackson, Wisconsin January 2014 – June 2014

Shipping Supervisor

Verified the materials contents of received packages.

Monitored subordinate employees and ordered suppliers.

Supervised and monitored shipping and receiving departments.

Performed maintenance of records and information management of shipping department.

Implemented, recommended and supported shipping department to increase the quality control, cost reduction and performance of employees.

Prepared, maintained and evaluated employment performance reviews and time card.

Assisted in planning and maintaining departmental budget.

Reconciled complete reports and daily shipping data

Charter Wire, Milwaukee, Wisconsin October 2010 – September 2013

Line Lead

Supervised production line to ensure production orders were completed on a timely basis.

Monitored progress and tracked it.

Motivated team members to meet production goals.

Enforced safety rules at all times.

Kept careful inventories of parts.

Completed requisitions and orders as needed.

Conferred with management regarding production line issues and goals.

Most Precious Possessions, Milwaukee, Wisconsin June 2006 – August 2011

Transportation Supervisor

Managed drivers and maintained pristine service on all vehicles.

Handled any time management far as overtime payroll etc.

Recreated routing systems for the drivers for effectiveness.

Kept vehicles up to date with state code and guidelines.

Oversaw all hiring and firing decisions.

In charge of customer billing and service within the office.



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