KEITH MAY

Leader: Technical Programs & Projects

ac0yrh@r.postjobfree.com

http://www.linkedin.com/in/keithmay

**** ***** ***** ****

Four Oaks, NC 27524 919-***-****)

Profile

An effective, results-focused technical leader with excellent personal, analytical, communication, and organizational skills; equally effective as a team leader, member or individual contributor.

A builder and leader of highly effective worldwide agile teams delivering on commitments and achieving organizational goals with constant focus on quality, customer and stakeholder satisfaction.

The right mix of experience in small entrepreneurial companies and large matrixed, worldwide organizations.

Verifiable track record of consistent delivery of successful complex projects, programs and award winning software products.

Experience

Amayzing Acres LLC Owner/Program Director May 2016 – current

Took time and opportunity to remodel our family farm to support various programs for special needs folks and their families.

EMC Corporation Senior Program Manager (Technical) – Chief of Staff Nov 2012-Apr 2016

Data Storage, Information Security, Virtualization, Big Data and Analytics Research Triangle Park, NC

EMC is a global leader in enabling businesses and service providers to transform their operations and deliver information technology as a service (ITaaS).

Hired to “make a difference”, as a Principle Program Manager to assist and advise the Senior Director of Control Path and Staff coach, enable and lead an effective, agile, international software engineering organization of 380 members by creating and managing programs, projects and initiatives. Quickly promoted to Consultant and Chief of Staff. Focused on achieving area goals and objectives while establishing strategic relationships influencing across the broader EMC Corporation as a representative of Core Engineering.

General

Improved production efficiencies by participating on multiple cross-functional global teams planning, organizing and administering existing programs as well as defining strategies, priorities, communications, deliverables and resource allocations for new programs.

Reduced risk by ensuring issues were identified, communicated with team and stakeholders, escalated and resolved.

Effectively communicated program roadmaps, status, development issues and success metrics while ensuring effective reporting.

Influenced and managed continuous improvement of programs and recommended new initiatives where appropriate.

Achievements

Reduced inventory costs by assisting teams to identify and reduce lab inventory to exceed financial goals for 8 consecutive quarters, saving over $85M

Improved innovation and “thought provocation” as a founding member of "The Great Speaker Series" establishing a budget, vetting process and production program to identify and recruit industry experts and influencers from both inside and outside EMC to present to team. Sessions attended quarterly by thousands of associates worldwide and recorded for continuous value.

Innovation “thought leader” as an organizing member of Enterprise Midrange Solutions Division first ever "Hack-a-Thon" held in Hopkinton, RTP and NJ with submissions from China and Russia. Due to huge success this is now a recurring event.

Improved division communications by creating a communications framework, self-service "All Hands" video series, MBO goals management, document storage architecture as well as researching, piloting and implementing a corporate social media tool: SocialCast for Communities of Practice and other groups. Utilized by many thousands with millions of posts persisted for future reference reducing email traffic and storage significantly.

Reduced expenses (by >$250k per year) and improved effectiveness by leading and participating in a significant migration project moving thousands of engineering documents from TeamForge to SharePoint (including metadata)

Program Manager assisting Senior Executive management with a significant reorganization from 5 business groups (>1000 members) to 26 agile component areas made up of 105 scrum teams focusing on people, process and tools required to support transformation to Agile at Scale (SAFe).

Team advocate facilitating the RTP Leadership Council to identify and champion local RTP community issues and promoting value contribution to headquarters senior leadership

High achiever receiving 10 Excellence@EMC Awards including Silver and Gold (highest level)

Product Owner of Metrics and Communications: Asked to join a newly formed team reporting directly to the VP of Engineering Operations to focus on metrics, communications and SAFe (agile) transformation.

Subject Matter Expert and Technical Lead on the identification, consolidation and reporting of Key Performance Indicators ( KPI) for Senior Management Dashboard

Improved visibility by working with the Reporting team to create a consolidated defect dashboard to visualize cross program defect reality by Component Area

Change agent working closely with the Scaled Agile Framework (SAFe) team and Sr. Management to help with the adoption of and transition to SAFe via training, programs and compelling communications

GrapeCity, Inc. Director Software Products Jan 2007- Apr 2012

Business Intelligence Components for Developers Morrisville, NC

GrapeCity, Inc. is a privately held, multinational corporation based in Sendai, Japan with over 850 associates in five countries, developing software products, providing outsourced development, support and implementation services.

Responsible for technical and product leadership, oversight and continuous improvement managing all people, processes, financial planning and providing leading edge development platform and operations for the successful execution of the PowerTools Division's mission – to deliver the highest quality, feature rich Business Intelligence components for the .Net developer community.

Hired at FarPoint Technologies (acquired by GrapeCity Oct., 2009), to manage software development and a newly contracted off-shore development team in China and Vietnam. Reporting to the Founder, I established project and product management programs to ensure proper resource allocations, communications and controls resulting in product release success (on time, on budget). Was quickly promoted to Director responsible for all product development related departments (Product Management, Quality Assurance, Documentation, Development and Support).

Innovation and “break-through’ product development by leading teams in the development of cutting edge enterprise self-service reporting product (ActiveReports Server), and an OLAP, visualization analytics solution based on the open source work at Stanford University (which was the basis for Tableau) – ActiveAnalysis

Improved customer experience and support offerings for 10 products (staffed in US and India). Providing Phone, Email, Forums and self-help support options - Products consistently achieved industry category awards

Improved market leadership by performing market, industry and competitor research to continually improve products and product roadmaps facilitating collaboration between; Development, Sales, Marketing, Support and Management teams.

Continual process improvements including creating Use Cases, User Stories and requirements required for product creation, enhancements and market validation utilizing iterative SDLC, Agile, and hybrid methodologies

Created programs and focal to drive and ensure that continual improvement initiatives and best practices had appropriate levels of investment.

Listened to the market by working with customers, external partners, and support to ensure products are innovative, meet customer needs, of high quality and provide great user experience.

Established outcome-oriented measurements that demonstrate both performance of the product(s) and effectiveness of product management, support and development teams (metrics based, KPI fact monitoring)

Established new Product Management organization to work with marketing, sales, customers, external partners and development to establish effective product roadmaps and vision

Provided oversight on Sprint planning, backlogs, burndowns,and retrospectives

Team building - recruit, terminate, coach, review, motivate, inspire to ensure employee engagement of a direct staff of 15 and a worldwide matrix staff of 60.

Successfully managed a complex project to merge three web sites and two forums (DataDynamics.com, Fpoint.com, GCPowerTools.com)

Provided engineering support and advised Marketing team assisting with the creation a YouTube-like video and product promotion site; GrapeVine TV (http://gvtv.gcpowertools.com/ )

Improved security, reducing piracy as Product Owner for new Azure-based Software Activation and Product Registration system.

Managed change through transition after acquisition by GrapeCity maintaining product & project schedules, team morale and productivity.

Implemented new systems to support new organization – Project Collaboration and Management, Requirements Management, web accessible central source code control, central continuous integration and build process and more

Director Sales and Support

03/2011 - Transferred from Director of Products role to head up Sales to solve problems and improve performance and predictability. Included Support group in my purview to ensure control over customer experience. Successfully transitioned Director of Product responsibilities to groomed staffed member.

Improved closure rate by improving presales customer experience (mobilizing Product Managers and lead Support Techs)

Increased Web site traffic and product downloads (leads) by constant monitoring of Google Analytics leading to improved Google Adwords, and Search Engine Optimization (SEO)

Reduced Google AdWords expense by 30% while increasing click through rate (CTR) by 15%, reduced bounce rate

Established formal sales methodology (funnel management, forecasting and lead management) utilizing Salesforce.com

Improved Maintenance Revenue by focusing a sales team on maintenance renewals. Improved communications templates, and methods (both automated and manual) resulting in increased renewal rate from 40% to 60%

Managed external partner program of 43 international resellers and partners

Performed data analysis to uncover trends and opportunities in Sales Data resulting in positive changes to external partner reseller program

Performed Budgeting, Forecasting, and detailed sales performance reporting to management

Data Dynamics, Inc. Director Development Services Apr 2003- Nov 2006

Business Intelligence Components for Developers Columbus, OH

Data Dynamics is a privately held software manufacturer of reporting, analysis and UI components for the Microsoft Visual Studio .Net developer community. Creators of award winning ActiveReports the better alternative to Crystal Reports.

Hired to manage software development and rescue a failing project –the next major release of ActiveReports, the company’s flagship high-quality BI reporting component. Quickly re-assessed project goals and possibilities, then created a “new” plan. Successfully executed plan and released product according to new schedule and budget. Promoted to Director to manage all product related departments (Development, Quality Assurance, User Education and Support). Reporting to the CEO, responsible for all aspects of departments including: product roadmaps, process improvement, team building, staff reviews, work flows, methods, budget, and quality delivery of software products.

Improved predictability and customer satisfaction by establishing new product maintenance plan, release schedules, and templates for all products; utilized for resource planning and to confidently share release information with customers.

Managed “spend” by utilizing contract resources to augment staff. Negotiated and managed contracts and deliverables for a major upgrade to ActiveBar (UI component). Product released on time and on budget

Improved processes and communications with GrapeCity (a business partner) resulting in increased sales in Japan

Team building, recruiting, coaching, evaluations, and nurturing of 20 professional staff members

Change agent: Re engineered all departments to improve capabilities and began transformation to Agile development.

Quality Assurance: Invested in use of Virtual Machines, Automated Testing and Scrum participation

Development: Continuous Integration Build (using CruiseControl), improved code quality with new standards and tools (FXCop, NUnit), code reviews, use of Scrum, Fogbugz (for bug tracking, requirements management and backlog management) and Kiln for source code control

User Education: Early involvement in development planning and active Scrum participation

Support: Improved communication and customer satisfaction with escalation process changes and use of FogBugz

Milestone Information Solutions Founder/Consultant Application Consulting/ Columbus, OH 2001-2003

Command Alkon Director Implementations & Development 1999-2001

Enterprise Resource Planning Software (ERP) Columbus, OH

Command Alkon provides Enterprise Resource Planning (ERP) software and hardware solutions for the worldwide Construction Materials market.

Responsible for all aspects of product development oversight. Duties included: staff and resource management, process and tools improvements, product roadmap, feature negotiation and prioritization, release schedules and corporate communications.

Improved focus by Implementing daily customer triage meeting with Sales, Support and Implementation to address critical customer issues

Reduced confusion and improved customer satisfaction by achieving consistent and predictable development cycles both for maintenance and major version updates

Improved quality by creating Quality Assurance (QA) group, implementing Clairify’s Clear Quality tool set and initiating policies and practices to enable QA success

Recruited and staffed web development team to create next generation Web-based ASP.Net product line

As Director Implementation Services

Hired to transform Installation team into Implementation Consultants as the company transformed from an embedded controls company to an Enterprise Resource Planning (ERP) company after creating a new ERP software offering

Improved implementation success by improving project management methodology, change control, and risk management utilizing concepts from the Project Management Body of Knowledge (PMBOK)

Scheduled and monitored implementations providing support and communications for projects in many countries

Created worldwide partner program to augment internal staff resources initially recruiting DMR and Keane Consulting

(Transferred to Director of Application Development role to address process, throughput, predictability and quality deficiencies).

Military

United States Air Force Target Intelligence Analyst

Honor Graduate Basic Training, Honor Graduate Tech School, Top Secret (ESI/SIOP) Clearance, Honorable Discharge

Education

NC State University Bachelor of Science, Computer Science (School of Engineering) Graduated Magna Cum Laude (3.75GPA), member Upsilon Pi Epsilon (Computer Science Honor Society)

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