Vishalini Gunasekaran

I bring with me ** years of banking and financial experience. I believe that I would be a great fit to your organization given my enthusiasm coupled with my immense dedication to work not to mention my experience in various departments within the banking sector.

Personal Details

Address : No 34 Jalan Riang Dua 25/11B, Taman Sri Muda, Shah Alam, Selangor, Malaysia

Email : ac0yq4@r.postjobfree.com

Tel : 016******* (Mobile)

Gender : Female

NRIC : 851***-**-****

Nationality : Malaysian

(2016 – March 2017)

Last Position held : Office Manager

Specialization : Training

Highest Education : Diploma in Law

Current salary : MYR 4000

Expected Salary : MYR 4500

Employment History

1. Alpha International Training and Consultancy Sdn Bhd Position Title (Level) : Office Manager

Specialization : Training

Role : Office Manager

Industry : Training and Consultancy

Monthly Salary : RM 4,000.00

( 2016–2017)

Work Description

Prepare proposals, quotations, ad hoc paper works, tax invoices and payment receipts for clients.

Prepare training materials/reports for trainers/ tender submissions

Prepare ID card and certificates for participants

Handle client enquiries and coordinate training sessions/meetings

Follow up with clients regarding payments and other related matters

Overall office management/ Train new staffs

Liaison with government agencies

Marketing and promotion of training programs via phone calls and emails

Prepare ISO materials/submission

Handle GST related matters

Work Description (Promoted)

Handle all types of financial complaints/ compliments from custom- ers.

Conduct projects to ensure quality is consistent in advising customer’s financial inquiries.

Monitor agents performance in advising customer's on their financial inquiries.

Handle evaluation for the new staffs in term of performance and call quality.

Prepare root cause report for complaint serious cases such as Mone- tary Authority of Singapore (MAS), FiDrec, CASE and Media.

Come up with solutions to the above issues.

Handle compliment calls escalation.

2. UOB Centre Of Excellence

Position Title (Level) : Senior Officer

Specialization : Training

Role : Trainer

Industry : Banking / Financial Services

Monthly Salary : MYR 2700

( 2013–2016)

Work Description

Create Training schedule and tracker for the new batch.

Handle evaluation for the new staffs in term of performance and call quality.

Conduct training for staffs that newly join the organization in products such as credit cards, retail, promotions & campaigns, updated procedures & regulations.

Conduct examination for staffs who needs to sit for exams in order qualify to On Job Training.

Set up system application for trainees who newly join the organization.

Conduct briefing to overall Call Centre staffs for new promotion launching and latest updates.

Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.

3. UOB Centre Of Excellence

Position Title (Level) : Service Officer (Junior Executive) Specialization : Customer Service

Role : Call Centre Executive

Industry : Banking / Financial Services

Monthly Salary : MYR 2400

( 2011–2012)

Work Description

Handled all kind of calls pertaining customers enquiry on Bank's product and process plus customer account's information.

Email to relevant departments pertaining cm's cases and follow up to resolve customer issue and problem.

Communicate with other department in overseas via Email to solutions.

(Dec 2009 – Aug 2011)

4. Scope International

Position Title (Level) : Service Banker (Junior Executive)

Specialization : Customer Service

Role : Call Centre Executive

Industry : Banking / Financial Services

Monthly Salary : MYR 2400

Work Description

Handled all kind of calls pertaining customers enquiry on Bank's product and process plus customer account's information including priority banking calls ( customer having deposit more than $ 200000 with bank) and mortgage calls. Maintaining SLA more than 85% daily basis.

Performed partial sales referral for customer which call in by cross selling.

Email to relevant departments pertaining cm's cases and follow up to resolve cm issue and problem.

Communicate with other department in overseas via Email to resolve customer's case in Internet Banking and account maintenance.

Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.

(Feb 2006 - Aug 2009)

5. Maxis Communication Sdn Bhd

Position Title (Level) : Corporate Consultant (Junior Executive) Specialization : Customer Service

Role : Call Centre Executive

Industry : Telecommunication

Monthly Salary : MYR 1400

Work Description

Answering Maxis corporate client's call and assisting in account information plus troubleshooting at phase 1 and 2.

(2004 – 2006)

6. MAYPLUS Sdn Bhd

Position Title (Level) : QC Inspector (Senior Executive) Specialization : Quality Control/Assurance

Role : Quality Control/Assurance

Industry : Consumer Products / FMCG

Monthly Salary : MYR 950

Work Description

Inspect on Incoming and outgoing product in the company.

prepare QC report and charge calibration

Responsible in answering calls pertaining customer's enquiry and order. Educational Background

Diploma in Law.

Graduation Date : 2007

Institute/University : ATC Kemayan, Malaysia.

Primary/Secondary School/SPM/"O" Level of Humanities/Liberal Arts

Graduation Date : 2003

Institute/University : SMK SSAS, Malaysia

Grade : Grade B/2nd Class Upper

Skill Years Proficiency

Microsoft Office >5 Advanced

Excellent in Bahasa Malaysia >5 Advanced

Proficiency in English >5 Advanced

Excellent Telecommunication Skills >5 Advanced

Typing Skill >5 Advanced

Multi tasking >5 Advanced

Languages

(Proficiency: 0=Poor - 10=Excellent)

Language Spoken Written

Bahasa Malaysia 10 10

English 10 10

Tamil 10 10

Additional Info

I am self-motivated individual and combine my strength to weakness to develop myself in working life.

I believe that with my knowledge that I have gained thus for I will be able to work and adopt myself in any environment.

I would like to think that I am an ambitious person, yet realistic, about my chances of completes a task with success and enhance my career at top level.

References

Name : Ms. Punitha

Relationship : Service Manager

Position : Manager

Company : UOB Centre Of Excellence

Telephone : 016-***-****

Name : Mr. Anthony

Relationship : Senior Manager

Position : Manager

Company : Alpha International

Telephone : 012-***-****

Contact this candidate