CAREER OVERVIEW

CORE STRENGTHS

ACCOMPLISHMENTS

WORK EXPERIENCE

ELTAYEB ELSHAIKH

ac0ypz@r.postjobfree.com

I've worked in almost every form of customer service. This includes call centers, front and back desk offices, restaurants and retail. I pride myself on naturally being a calm and happy person. This attribute also assists me in getting along well with co-workers. I'm also able to put myself in the client or customer's position,which helps me de-escalate any problems. I understand time is also a measure of productivity therefore I'm able to work fast but efficiently.

Sharp Memory: Always in pursuit

of enhancing my cognitive skills.

Memory is at the top of that list.

Excellent Comprehension Skills:

Always trying to complete the

task on the first try therefore

making sure I hear and process

the instructions are key.

Extensive Attention Span:

Regardless of how long the

conversation is, I'm making sure I

keep track of where the

conversation is navigating to.

Resilient: If all of the above fails, I

come back with the same effort

and try again.

Calm: More of an introvert than

extrovert so I stay to myself and

keep focused. Along with my

inner happiness I don't get angry

easily.

Technologically Sound: I'm good

with computers. Typing, research,

diagnosing minor problems and

navigating through multiple

programs.

Multi-Tasking: I'm well equipped

with the ability to talk and move

at the same time. All while

knowing what to say and where

to go.

Opened a Bonds account

Employee of the month (MAY 2016)

Purchase of Land

Learning Arabic/ Traveling the world

08/2015 to 07/2016 Customer Service Advocate

Sleep & Pulmonary Care Center - Madison, AL

This job was at a clinic. My responsibilities were to be on the phone calling patients who's missed, canceled or rescheduled their appointments. I would call them to confirm and try to reschedule of they were not already. I had to deal with very upset patients while also keeping up with a high reschedule rate. I succeeded. I left this job because I wanted to focus on my final semester as a sophomore in college.

EDUCATIONAL BACKGROUND

12/2014 to 12/2016 Clerk/Manager

Sunoco Gas Station - Huntsville, AL

This was a part time job I worked with my in laws. The responsibilities included running the register, stocking cooler, making ice bags, cleaning and helping customers. I surpassed these responsibilities and, at times, would take over managerial duties like inventory count and payroll. I maintained this job throughout the years alongside college and other jobs. 11/2014 to 05/2015 Customer service Rep.

Alorica - Huntsville, AL

This job was for a call center who housed many different companies. I worked for a mailed prescription medication company called OptumRx. Job requirements included being able to talk to customers while navigating through the computer. De-escalating customer problems or solving customer problems. Properly notating the account and keeping a professional attitude. I left this job because unfortunately I had to leave to Africa for a family emergency. 10/2013 to 10/2014 Clerk

Smoke Shop Plus - Huntsville, AL

Assist customers with products. Learn Products. Run the register and clean. 08/2013 to 10/2013 Inspector

ADTRAN - Madison, Al

This was a microchip company that allowed us to sit and inspect microchips by scanner. Thousands of microchips a day. I was eventually laid Off. Company had a contractual disagreement with business parties.

05/2013 to 07/2013 Inspector

PSI Inspection Company - Huntsville, AL

Mainly labor work and heavy lifting. It was an inspection line for auto parts. Stand, inspect, clean, box and store in storage. Leaving that job was a decision not a request.

01/2017 to 05/2017 Account Specialist (CSR)

Evergreen Note Serviving [Office Team] - Sumner, WA This was a customer service position pertaining to assisting with, setting up or closing clients accounts. Day to day functions included analyzing/solving cliental concerns, emailing, mailing and faxing account information, accessing multiple programs while talking on the phone and leaving notes on the account. I received 10 hours of training for this position. I quickly excelled and became one of the top employees with great reviews and special request to only speak with me from cliental. Unfortunately I couldn't see myself in the company's future for more business ethical reasons and I resigned a week before my official hiring. 2012 High School Diploma

Al-Qabbas - Khartoum, Khartoum, Sudan

2016 Associate of Applied Science: Business Management Calhoun Community College - Huntsville, Al, USA

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