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Administrative Assistant Customer Service

Location:
Erie, PA
Posted:
June 22, 2017

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Resume:

Chamere Henderson

*** **** **** ******

Erie, PA 16504

814-***-****

Email: ac0ypp@r.postjobfree.com

SUMMARY

Energetic and reliable Administrative Assistant skilled with working with a diverse group of people. Enthusiastic, hard-working and very well organized. Multi-tasking with outstanding telephone, scheduling, documentation and customer service skills. Committed and motivated, Strong work ethic, professional demeanor and great initiative.

SKILLS/ABILITIES

Excellent computer and multi-tasking skills. Proficient in Microsoft Word, Excel, Publisher, Access and Power Point. Provide excellent customer service. Ability to prioritize/delegate responsibilities and handle sensitive & confidential information. Familiar with legal office simulations and terminology.

EDUCATION

Tri- State Business Institute, Erie, Pa August 2007

A.S.B. Degree in Professional Administrative Assistant

EXPERIENCE

Supports Coordination of NW PA- Erie, PA 09/2014-09/2016

Administrative Assistant

Duties include answering calls, greeting consumers, vendors, and visitors. Responsible for code and file material according to established procedures. Responsible for purchasing, receive/store office supplies. Make travel arrangements for and provide financial reports as required. Prepared and sent faxes, mail and courier parcel. Drafted minutes of Board Meetings to be reviewed by the Executive Director.

Voices for Independence - Erie, PA 08/01/2009 - 11/01/2013

Receptionist/Clerical Housing waiver department

Received incoming calls for a 9 line switchboard, greeted consumers, provided data entry and filing. Scheduled appointments, typed correspondence and maintained incident reports. Sorted incoming/outgoing mail, maintained invoices and contacting contractors.

Clerical (Voices for Independence) 01/01/2008 - 08/01/2009

Responsible for data entry, making spread sheets, copying/faxing and filing important information.

Erie Dawn - Erie, PA 09/01/2007 - 01/01/2008

Clerical Assistant

Responsible for incoming calls, data entry, filing and sorting incoming mail.

Infinity Resources - Erie, PA 08/01/2005 - 11/01/2005

Assembler

Packing, sorting parts. Operated an injection mold machine.

Spherion - Erie, PA 07/10/2004 - 11/12/2004

Assembler/Sorter/Packer

Responsible for assembling parts, sorting and packing freight.

Telatron - Erie, PA 01/10/2001 - 10/30/2001

Telemarketing

Responsible for inbound/outbound calls and answering all questions. Solicited credit applications and balance transfers.

Spectrum Control, Inc. - Erie, PA 08/16/1999 - 05/31/2000

Assembler

Worked with small electronic devices.

Country Fair - Erie, PA 09/30/1998 - 01/15/1999

Sales Associate

Handled customer inquiries and transactions, and operated cash register.

INTERNSHIP

Muscular Dystrophy Association, Erie, PA 07/2007-09/2007

Administrative Assistant



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