Florence Hanson

**** * ******* **** ***, #***

Fayetteville, AR 72704

. 760-***-**** / ac0yep@r.postjobfree.com

Objective

To secure a job position that encourages growth and personal satisfaction, as well as employer and client satisfaction. A job description with room for expansion.

Work History

06/2014 – 10/05/14 Steak N Shake – 12160 Mariposa Dr, Victorville, Ca. 92395

760-***-**** – Contact Daniel Wiley, General Manager

Part of store opening crew. Drive Thru, Hostess and cashier. Greet customers, clean, stock, customer service.

10/2013 – 02/2014

Windy Cove Market – 60490 Overture Dr., Palm Springs, Ca. 92262

760-***-**** New owner – Tim

Open or close store shift, cashier, balance drawer per shift, customer service, clean, stock.

12/2011 – 12/2012

Windy Cove Market - 60490 Overture Dr., Palm Springs, Ca. 92262

760-***-**** Contact owner George Kawasawa

Opened store with him – entered all inventory into system, set up of store. Cashier, balance drawer at end of shift, customer service, clean, stock, open or close store.

04/2007 - Closed 2/28/09

Beachside Café - 78-477 Highway 111, La Quinta, Ca. 92253

760-***-**** Contact Jim or Jesse Elmer - Owners

Server - Side work, stocking, customer service and hand tally system of sales. Balance per shift.

06/2006 - 04/2007

Self-employed - phone and internet sales of Real Estate Leads.

06/2006 - 09/2006

First American Title Ins. Co. - 44-901 Village Court, Suite A., Palm Desert, Ca. 92260. 877-***-**** Contact - Wendy Bright - Human Resources

Fairfield Resorts Timeshare - Escrow Closing, Admin Assistant

Maintained database of client purchase and information, customer service, data entry, merge documents for mailings, accounting, county recordings, uploading policy insurance.

09/2005 - 06/2006

Unemployed / Disability - at home. Conducted phone and internet sales of Real Estate Lead Program and research.

06/2005 - 09/2005

R&R Broadcasting - 2100 Tahquitz Canyon Way, Palm Springs, Ca. 92262

760-***-**** Contact - Gloria Ballesteros - Human Resource

Accounts Receivable - also training in accounts payable and traffic. Balanced daily and monthly transactions.

Due to broken knee time off and replaced due to time estimated for injury

04/2001 - 12/2004

Miracle Springs Resort & Spa - 10625 Palm Drive, Desert Hot Springs, Ca. 92240. 760-***-**** Contact Lynn Byrnes - owner / payroll

Human Resource Coordinator

Gained title of HR Manager 10 months later. Opened remote office on 8th street

(Attrix), and oversaw HR and Property Management. Implemented all procedures

(None existed prior), for reporting, and helped in the development of custom program linking to HR, Payroll and Accounting, (data management system, DMS).

Management of 5 other employees in office. Training orientations of new employee’s, served as safety Officer (OSHA - IIPP), Training of 12 Supervisors. Introduced WOTC Program through EDD. Implemented procedures for Live and Earn program. Responsible for both hiring and termination of all employees. I transferred back to the Hotel after 3 years to perform the duty as Administrative Assistant to the owners. Worked all W.C. files and legal matters with owners as well as his personal properties and liabilities. Can explain more in person.

11/1998 - 01/2001

Westkin Properties - 35-688 Cathedral Canyon Dr., Cat. City, Ca. 92234

760-***-**** Contact - Carol Meilinger - Administrator

Account Representative, A/R - over 900 accounts for Desert Princess CC, Las Estancias Development Co. Monthly billing, End of month balancing. Customer Service and Indian Land Transfer of sale. Worked closely with Escrow companies. Compiled and implemented over 200 page documentation and procedure handbook.

09/1997 - 07/1998

SSC Racing - 3101 E. Alejo Road, Palm Springs, Ca 92262

760-***-**** Contact - Joe Ramos - President

Phone Sales - Western Division

Reviving old accounts, service present accounts, process orders, Customer Service. Transferred to accounting - Processed R/A’s and credit accounts. Research and reconcile 1997. A/R and found $129,000.00 not listed. Compiled bad debts. Reconcile and turnover to collection company. Special Projects including, monthly mailers, inventory, customer problem research, etc... Phones, filing, data entry.

Prior to these years, experience in Interior Design, 10 years with some of the best, as well as own business in window treatments and design, re-upholstery and services, (Lifestyle Interiors).

Education

San Andreas High School - Beaumont, Ca. Completed 12th Grade.

COD - Palm Desert, Ca. - Child Development - Taught Pre-school

Human Resources Requirements

5 Star Customer Service Program - T. Schohl (Achieving Excellence through Customer Service), Alcohol Beverage Control - Certified Seminar (ABC)

10 Months Internet Education - EDD, Ca Bylaws, Supervisorial Management

Realty and property management.

Computer Skills

User friendly

Various trade programs, Windows 95 - XP, IBM Compatible, basic PC and NT. MS Works, and word, Outlook. Corel Word Perfect 12, 8 and 6.1. Data bases, MAS 90, RDP, Win Forms, Excel, Yardi, Word Processing, Spreadsheets, some graphics, Quicken, Great Plains, Power Point, CCC and others.

Interests & Activities

Interested in learning more about computers and programs, in the attempt to keep up with the growing industry. I enjoy, swimming, fishing, hiking, skeet shooting and the outdoors in general.

Summary

I am a loyal and dedicated worker. I apply 100% to everything I do, and believe I can do anything I set my mind to. I am great with people, and usually a good judge of character.

The enjoyment of completing a job with outstanding satisfaction from all parties is the level that I strive for. I believe these qualities can enhance and support your needs with professionalism.

I wish to thank you for reviewing my resume and wish you much success.

Respectfully,

Florence Hanson

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