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Manager Customer Service

Location:
Huntsville, AL
Posted:
June 21, 2017

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Resume:

Heather Fachet Bond

*** ********* *****, ******, ** 35748 256-***-**** cell 256-***-**** home ac0ye2@r.postjobfree.com

SUMMARY

•Self-starter personality, working well in a team environment as well as alone.

•Excellent oral and communication skills, group presentations, time-management, and organizational discipline.

•Proficient in MS Office, Outlook, Publisher, QuickBooks; willing to learn any new platforms.

Education

BACHELOR OF ARTS 1999 BIRMINGHAM SOUTHERN COLLEGE

Liberal Arts Education; Theatre Major

Related coursework: Public Speaking, Logistics, Stage Management, Directing, Resource Allocation, Leading Production Meetings for coordination between multiple departments.

Time Management Skills and Organizational Discipline.

COMMUNICATION

Planning and preparation of Executive Board Meeting Agendas, Action Items, Financial Reports, Project Updates, and Special Reports. Taking meeting minutes and disseminating information. Follow-up on action items.

Maintenance of company website to include web copy, calendar of events, and announcements. Uploading Board Meeting minutes and related presentation and reports.

Moderation of community social media presence. Posting general communications, answering questions, and research of special requests.

Distribution of knowledge through production of mass emails via Mail Chimp. Assisting Director to provide newsletter production though monthly magazine columns.

LEADERSHIP

Stage Manager, Director to community theatre organizations.

oAudition candidates for each role, blocking and choreographing the movement of characters, designing the set, running rehearsals and co-coordinating schedules, meetings and work days.

oWorking with team to design lighting, sound, costumes and props.

oImplementation of design individually and as part of crew.

oAs stage manager, "calling" each cue for lights, sound, set changes, and actor entrances.

oI was always the first one at the theatre and the last one to leave.

Served on the Board as Secretary to small business and volunteer organizations.

Served as Curator to genealogy website which entailed setting the standard for historical profiles, extensive research and documentation, and assisting users with UI.

Experience

OFFICE ADMINISTRATOR HAMPTON COVE OWNERS ASSOCIATION

September 2011 - Present / 40 hours per week

Usual administrative and receptionist tasks, website updates, community bulletin board moderation, emails using Mail Chimp, customer service and maintaining confidential customer files, liaison between residents and contractors, Accounts Receivable and Payables.

Preparation of Real Estate closing letters, lien filings/releases.

Generation of compliance notification postcards and letters, fine approval and invoicing, management of resident, issues reports, and compliance databases.

Produce financial reports, special project reports, and meeting agendas, minutes, and action items for monthly board meetings, coordinating with the Director on action items follow up.

Preliminary review of property modification applications, attaching all related documents to resident files.

Began as a temporary employee, promoted to part-time, then further promoted to full-time position.

SCAN PROGRAM SPECIALIST NATIONAL CHILDREN’S ADVOCACY CENTER

February 2012 - October 2013 and 2003 - 2005 (Re-Hire after personal leave)/ 25 hours per week

Empowered children through oral presentations on the prevention of child abuse, and working with counselors and abused children to resolve disclosures with the Department of Human Resources.

Coordinated with school counselors to facilitate our presentations to K, 1st, 3rd, 5th and 7th graders.

Spearheaded updating of script for Kindergarten puppet show.

Aided in renewing and updating program and presentations by incorporating feedback from children and school counselors as well as up-to-date research to stay current.

Attended regional conferences to keep abreast of new innovations and techniques to improve our program.

Kept documentation for grant proposals.

WEB CONTENT MANAGER CHROMADDICT DESIGN STUDIO

2010-2012 /part-time variable hours per week

Added to success of local companies such as:

o Huntsville Symphony Orchestra’s Crescendough Auction by writing and editing copy, as well as keeping new auction items or products and photos updated.

oResearch for the Redstone Federal Credit Union’s Anniversary Calendar.

oMaintaining the websites for Crystal Mountain Water and Graphic Publishing.

oAssisted in preparation for print ads and marketing brochures for Donny’s Diamond Gallery.

OFFICE MANAGER THEATRE HUNTSVILLE

2001-2003 /30 hours per week

Contributed to the success of non-profit theatre by cultivating new donors and season ticketholders.

Responsible for the creation of marketing materials such as season brochures, newsletters and play production programs using MS Publisher and Adobe Photoshop.

Managed member and ticket holder databases using MS Access.

Coordinated the scheduling of rehearsal, audition and meeting times for multiple locations.

Volunteer Curator at Geni.com

2010 - 2012

Responsible for researching, documenting, and collaborating with other users and curator in forums/projects specific to time periods and/or certain family lineage.

Maintaining accuracy of historical family trees, adding biographies and special events to each profile.

Set the standard of an ideal profile by designating and monitoring Master Profiles.

Assisting other users with UI for the website and solving problems.



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