ROBERTA TURNER

***** ***** **** *****, ********, AZ 85308 H: 602-***-**** C: 505-***-**** ac0yc8@r.postjobfree.com Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Call Center Representative with expertise providing customer support in high call volume environments. Computer aptitude and telephone etiquette. Customer Service with more than 24 years Hotel of professional customer service experience.I was also a document control Clerk/supervisor 7 years at National Semi-Conductor.

Skilled in call center operations

Multi-line phone operation proficiency

Adheres to customer service procedures

Committed to maintaining data integrity

Strong problem solving aptitude

Completed telephone training seminar

Strong Guest relations.Strong Team

orientated.Community Volunteer from work.

Camby Curator, 11/2015 to 12/2016

The Camby Hotel – 2401 E. Camelback Rd

Effectively managed a high-volume of inbound and outbound customer calls. Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Defused volatile customer situations calmly and courteously. Accurately documented, researched and resolved customer service issues. Booked Spa Reservations, Dining reservations and took in room Dining orders, Coordinated Bellman and Valet calls. Any Housekeeping orders (towels, Cribs, pillows, roll away beds). Any guest room problems for engineering

(Clogged toilets, broken shower heads Etc.) Front Deck reports, Ordered supplies, support for the copier and Printers. Tracked all Ft-ex, Ups packages for the guests. Kept the phone and resume list up to date. Call Center, Hotel Operator, 12/2002 to 07/2015

Ritz-Carlton-Phoenix az – 2401 E. CamelBack Rd

Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues. Booked Spa Reservations, Dining reservations and took in room Dining orders, Coordinated Bellman and Valet calls. Any Housekeeping orders

(towels, Cribs, pillows, roll away beds). Any guest room problems for engineering (Clogged toilets, broken shower heads Etc.) Front Deck reports, Ordered supplies, support for the copier and Printers. Tracked all Ft-ex, Ups packages for the guests. Kept the phone and resume list up to date. High School Diploma: 1972

Fremont High School - Sunnyvale Ca

Continuing education in Hospitality

Associate of Arts: Hospitalilty, 1997

ICS Home study of Hospilailty - Home study

PRONOFESSIONAL SUMMARY

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WORK HISTORY