Administrative Assistant Customer Service
Resume:
Megan Fuqua
*************@*****.***
Education
University of Louisiana at Monroe August 2012-December 2015
Monroe, LA
Bachelor of Science degree in Health Studies with a minor in Business Administration, December 2015.
Relevant Courses: Financial and Managerial Accounting, Risk Management and Insurance, Macroeconomics, Microeconomics, Organizational Behavior, Principals of Management, Business Communications, Business Finance, Healthcare Issues, Healthcare Informatics, Social Epidemiology, Ethics in Healthcare, Research Design in Healthcare, Communication in Healthcare, Healthcare Law, Principals of Leadership in Healthcare, Cultural Diversity in Healthcare, Healthcare Administration, and Healthcare Practicum (Internship).
Qualifying Skills
Excellent time management skills, strong communication and interpersonal skills, detail oriented, quality assurance, knowledge of human resources services, various computer systems knowledge including payroll administration.
Experience
Sunrise Healthcare Management
at LaSalle General Hospital on Behavioral Unit Jena, LA August 2016-Present
Administrative Assistant and Unit Secretary
Handles Behavioral Health Unit’s Human Resource needs
Schedules interviews and meetings for Program Director
Tracks employee certification and work requirements
Schedule certification classes for employees
Communicate with Psychiatrists, doctors, and other Mental Health Professionals
Track patient census, patient insurance, patient inquiries, labor management, and other reports (using Excel spreadsheets)
Provides additional help on the unit where needed
Catahoula Parish School Board Harrisonburg, LA January 2016-May 2016
Substitute Teacher
Follow instructions given by teacher for students’ daily schedule
P&S Surgical Hospital Monroe, LA August 2015-November 2015
Intern
Create employee initiatives with Patient Safety Department, Quality Control, and Marketing
Input Press-Ganey scores into Excel files for monthly and annual data analysis
Navigate through MediTech to input patient info into several databases for analysis
Bootleggers Monroe, LA December 2013-April 2014
Manager
Create employee schedules
Handle placing orders, receiving orders, and vendor payment
Market new products to customers via social media
Handle customer feedback to improve products and overall customer satisfaction
Centurylink Monroe, LA December 2012-April 2014
Prism T2 Video and Internet Tech Support
Handle telephone calls from video and internet customers
Assist in troubleshooting process
Provide quality customer service
References
Christina Pennington, Program Director of Behavioral Unit at LGH
***********@***-****.***
Rebekah Terwilliger, Recreational Therapist, Coworker at Behavioral Unit at LGH
************@***-****.***
Cece Crouch, RN on Behavioral Unit at LGH
Contact this candidate