THOMAS C WILKAT, PMP CSM

Raleigh, NC ***** 919-***-****

ac0y9s@r.postjobfree.com www.linkedin.com/in/thomas-wilkat-pmp

CERTIFIED SENIOR INFORMATION TECHNOLOGY (IT) PROJECT MANAGER AND SCRUMMASTER

Known for Adding Value and “Making Things Better” on Complex IT Projects by Using Project and People Management Skills to Ensure Deliverables Are Best in Class in Product and Services

Extensive experience in application development and operations management of IT services. Highly motivated business leader with proven record in delivering on-time quality business solutions within budget and meeting or exceeding customer expectations. Repeated success in implementing and maintaining high-quality IT solutions with sound financial planning and usage of best practices and relationships. Customer-focused and adaptable to variety of work environments. Core skills:

Program Management

Scrum

IT Strategy

Development Life Cycle

Global Team Leadership

Resource Planning

Budgeting / Forecasting

Staff Development / Mentoring

Project Scheduling

Risk / Change Management

TECHNICAL SKILLS

Applications: Microsoft (MS) Office / Rational Team Concert

Methodologies: Agile-Scrum / Waterfall

Other: Server Migrations / Software Testing

PROFESSIONAL EXPERIENCE

Insight Global, Raleigh NC Jan 2017

Software Implementation Project Manager

Short term contractor hired to assist in implementing AllScripts electronic records software to healthcare clients.

IBM CORPORATION, Raleigh, NC

Senior Project Manager – Global Business Services Feb 2013 – Nov 2016

Product Delivery Team Lead (2014 – 2016)

Managed PMO of 44 various tools and applications, supporting end-to-end process of IBM Application Innovation Cloud Services (AICS) organization. Delivered Agile, Waterfall, and ongoing support projects with overall budget of $3.6M that included 68 multi-national resources, and maintained critical function required to run the business.

Managed risks, issues, and schedules, ensuring appropriate tool function was delivered.

Analyzed impacts that new business offerings would have on all tools with newly identified requirements. Documented, developed, and deployed prior to offering being announced; major tool impacts included addition of external clients and 24X7 support.

Delivered, as Scrum Master, web-based tool designed to produce and manage passwords for Cloud servers.

Deployed and configured, as Scrum Master, application for problem and change management ticketing for AICS services.

Completed ongoing monthly updates to tools, enhancing functionality.

Presented executive-level status to upper management on a weekly basis, keeping channels of communication open and ensuring resources were optimized.

Led effort of sunsetting 12 tools, allowing resources to be utilized elsewhere.

Transitioned support of tools to offshore country, realizing savings of almost $1M per year.

Thomas C Wilkat, PMP ac0y9s@r.postjobfree.com Page 2

Server Migration Project Manager (2013 – 2014)

Developed staffing model based on delivery requirements, procured required resources, and managed team of 2 architects and 4 migration managers. Delivered server migrations on Freddie Mac account as an IBM effort to build disaster recovery site for the client.

Managed risks, issues, and schedules, ensuring migrations were delivered.

Migrated 88 Linux, Solaris, and Windows servers to newly built environment on time and under budget.

Manager – Global Business Services Nov 2003 – Feb 2013

Business Manager Database Administrator (DBA) Solution Center (2007 – 2013)

Provided DBA support for over 100 internal and external clients by utilizing pool of 345 multi-national DBAs. Met with clients to understand unique DBA requirements. Assigned appropriate skilled resource, monitored results, and addressed issues and risks to maintain high client satisfaction throughout project life cycle. Managed $18M revenue portfolio.

Grew largest external client account from $2M to $4.6M by offering additional services.

Consolidated logical and physical DBAs under 1 team, generating 7-year savings of $560K to client.

Received IBM Excellence Award for achieving portfolio growth and high customer satisfaction ratings.

Business Area Manager (2003 – 2007)

Supported IT needs of internal IBM account with 6 teams of project managers and developers on various development and on-going maintenance projects. Managed $9M revenue portfolio.

Transitioned support of steady state applications to offshore country, allowing for over $2M of savings per year to customers.

Met monthly with various tools owners, fulfilling requirements and individual needs.

Received IBM Excellence Award for resolution to critical situation of major application performance issue.

Manager – Personal Computer Division Jul 2001 –Nov 2003

Solution Project Manager (2002 – 2003)

Managed end-to-end IBM B2B Gateway with 5 project managers.

Deployed new Gateway and migrated 45 customers, earning customer satisfaction rating of “10”.

Business Area Manager (2001 – 2002)

Offered support for all financial PC division applications on IBM internal account with department of 7 project managers and 28 developers.

Developed Field Profit tool that helped calculate profitability to field representatives.

Developed ACE+ tool that was utilized to estimate costs of various hardware programs.

ADDITIONAL RELEVANT POSITIONS & AWARDS

Project Manager IBM: Innovation Solution Award with customer satisfaction, schedule and cost for major considerations / IBM Retention Award / Informal Award for CMVC deployment. Feb 1996 – Jul 2001

Test Manager IBM Jun 1995 – Feb 1996

Test Lead IBM: Outstanding Contribution Award for OS/2 3.0 / Outstanding Contribution Award for OS/2 graphics device driver. Jan 1992 – Jun 1995

EDUCATION AND CERTIFICATIONS

Bachelor of Arts (BA)

FLORIDA ATLANTIC UNIVERSITY, Boca Raton, FL

PMP Certification, Project Management Institute

IBM Project Management Certification

Certified ScrumMaster, ScrumAlliance

IBM Project Management and Agile courses

MENTORSHIP ACTIVITIES

Mentored 5 study groups of up to 45 IBM project managers interested in taking PMP examination

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