Post Job Free

Resume

Sign in

Customer Service Manager

Location:
Washington, DC
Salary:
40000
Posted:
June 23, 2017

Contact this candidate

Resume:

Aloha M. Jenkins

*** ******** ******, **

Washington, DC 20011

202-***-****

E-mail: ac0y97@r.postjobfree.com

SUMMARY OF QUALIFIATIONS

Proficient in office technology and computers and HR management knowledge

Skilled ability to function effective as a team member, excellent written and oral skills

Coached and motivated others to multiply task to meet deadlines

Staff development and motivational leadership

Multitask abilities, professional demander in customer service environment

PROFESSIONAL EXPERIENCE

Home Economist Washington, DC 04/2007-08/20016

Stay at Home Mom

Managed all resources utilized in the home, scheduled doctor’s appointment

Purchased, planned and prepared nutritious meals

Executed appropriate learning actives for children’s social and educational growth

Kids World of Eden Eden, NC 03/2012-04/2013

Volunteer/Cook

Interacted with children in a preschool environment, observed and monitored child play

Assisted in prepared meals, fundamental skills and after school activities

Price’s Day Care Eden, NC 12/2011-03/2012

Volunteer/ Assistant Teacher

Taught daily living skills and educational goals with social and motor skills

Taught table manners, sign language, alphabets, math writing and reading

Prepared nutritious meals, collected funds for RCDSS and filed papers

Wright Diagnostic Center Eden, NC 06/2011-12/2011

Volunteer/ File Clerk

Scanned patient documents and received mail into ChartMax soft ware

Created file drawers in ChartMax then made into a PDF file

Made copies, sorted incoming mail and did large mail outs

Wiley, Rein & Fielding LLP Washington, DC 01/2007-04/2007

Records Coordinator

Established of a new file room set up of LegalKey soft ware

Compassed data entry of Attorney case files for new system and retention

Labeled and bar coded files and prepared for offsite storage

Pitney Bowes Legal Solutions Washington, DC 06/2005-12/2006

Records Supervisor/Floater Specialist

Supervised one employee in central file room,trained new staff of LegalKey soft ware

Managed monthly reports of offsite storage files, created new files in LegalKey

Responded to e-mail request for creation of new files, matter numbers and offsite files

Shifted and refilled files, binding of pleadings and correspondence in numeric order

Assisted secretaries on how to request for creation of files and relief of receptionist

Aloha M. Jenkins Pqge-2

Archer Management/Oce’ Business Washington, DC 07/2002-12/2005

Retention Clerk/Records Coordinator

Crossed trained new employees, boxed files for offsite storage

Converted Attorney files into new MDY Records Hummingbird soft ware

Bar coded, labeled and created new file drawers, later trained on LegalKey soft ware

Promoted to Civil Litigation records clerk and learned Government Affairs floor

Merrill Corporation Washington, DC 10/2001-04/2002

Lead Copier

Received and distributed copy job request, monitored and ensured quality control of floor

Prepared bate labels for copy jobs, sent faxes, preformed monthly reports of machines

Coordinated interviews and service calls on copy machines

Lex Reprographics Inc. Washington, DC 03/2001-08/2002

Assistant Manager

Third Shift Supervisor of fifteen employees, monthly evaluations and pay raises

Labor reports, invoiced clients, quality control of copy jobs and back up coping

Veloed, three whole punched, and spiraled bound copy jobs

Uniscribe Professional Services Washington, DC 05/2000-10/2001

Document Specialist

Received and distributed incoming copy job request and quality control of finished jobs

Copied, bind, labeled, enlarged and laminated documents

Ikon Office Solutions Washington, DC 06/1999-05/2000

Field Support Specialist

Floated to many site accounts to open for clients and closed them for the day

Received faxes, sorted and distributed USPS mail for morning mail run

Replied to request for copy jobs, received and disturbed Federal Express and UPS

Set up new site accounts for manger as well packed closed accounts

Copy-Rite Document Services Washington, DC 07/1997-02/1999

Work Flow Coordinator/Office Manager

Received incoming copy job request, prioritized and disturbed copy jobs

Copied over sized documents, bate labeled, rebound of documents and meter readings

Prepared billing statements, bank deposits and payroll and coordinated interviews

Data entry, answered phones, sent faxes and coordinated monthly meetings

Capitol Legal Copies Washington, DC 11/1993-04/1997

Mail Clerk and Assistant Manager

Provided customer service and administrative support in prestigious law firms

Distributed and sorted USPS mail, UPS, Federal Express packages for mail run

Prepared daily mail runs and retrieve copy request, Federal Express, UPS packages

Replied to office supplies request form staff, inventory of supplies and ordered them

Set up and break down of conference luncheons, set up office for new hires

Faxed, copied, service call of equipment, prepared monthly reports of machines

EDUCATION

Roosevelt Senior High School Washington, DC 1993-1993

Diploma

Maximus Inc. Washington, DC 2016-2016

Sales & Customer Service

Certificate



Contact this candidate