Customer Service Manager
Resume:
Aloha M. Jenkins
Washington, DC 20011
E-mail: ************@*****.***
SUMMARY OF QUALIFIATIONS
Proficient in office technology and computers and HR management knowledge
Skilled ability to function effective as a team member, excellent written and oral skills
Coached and motivated others to multiply task to meet deadlines
Staff development and motivational leadership
Multitask abilities, professional demander in customer service environment
PROFESSIONAL EXPERIENCE
Home Economist Washington, DC 04/2007-08/20016
Stay at Home Mom
Managed all resources utilized in the home, scheduled doctor’s appointment
Purchased, planned and prepared nutritious meals
Executed appropriate learning actives for children’s social and educational growth
Kids World of Eden Eden, NC 03/2012-04/2013
Volunteer/Cook
Interacted with children in a preschool environment, observed and monitored child play
Assisted in prepared meals, fundamental skills and after school activities
Price’s Day Care Eden, NC 12/2011-03/2012
Volunteer/ Assistant Teacher
Taught daily living skills and educational goals with social and motor skills
Taught table manners, sign language, alphabets, math writing and reading
Prepared nutritious meals, collected funds for RCDSS and filed papers
Wright Diagnostic Center Eden, NC 06/2011-12/2011
Volunteer/ File Clerk
Scanned patient documents and received mail into ChartMax soft ware
Created file drawers in ChartMax then made into a PDF file
Made copies, sorted incoming mail and did large mail outs
Wiley, Rein & Fielding LLP Washington, DC 01/2007-04/2007
Records Coordinator
Established of a new file room set up of LegalKey soft ware
Compassed data entry of Attorney case files for new system and retention
Labeled and bar coded files and prepared for offsite storage
Pitney Bowes Legal Solutions Washington, DC 06/2005-12/2006
Records Supervisor/Floater Specialist
Supervised one employee in central file room,trained new staff of LegalKey soft ware
Managed monthly reports of offsite storage files, created new files in LegalKey
Responded to e-mail request for creation of new files, matter numbers and offsite files
Shifted and refilled files, binding of pleadings and correspondence in numeric order
Assisted secretaries on how to request for creation of files and relief of receptionist
Aloha M. Jenkins Pqge-2
Archer Management/Oce’ Business Washington, DC 07/2002-12/2005
Retention Clerk/Records Coordinator
Crossed trained new employees, boxed files for offsite storage
Converted Attorney files into new MDY Records Hummingbird soft ware
Bar coded, labeled and created new file drawers, later trained on LegalKey soft ware
Promoted to Civil Litigation records clerk and learned Government Affairs floor
Merrill Corporation Washington, DC 10/2001-04/2002
Lead Copier
Received and distributed copy job request, monitored and ensured quality control of floor
Prepared bate labels for copy jobs, sent faxes, preformed monthly reports of machines
Coordinated interviews and service calls on copy machines
Lex Reprographics Inc. Washington, DC 03/2001-08/2002
Assistant Manager
Third Shift Supervisor of fifteen employees, monthly evaluations and pay raises
Labor reports, invoiced clients, quality control of copy jobs and back up coping
Veloed, three whole punched, and spiraled bound copy jobs
Uniscribe Professional Services Washington, DC 05/2000-10/2001
Document Specialist
Received and distributed incoming copy job request and quality control of finished jobs
Copied, bind, labeled, enlarged and laminated documents
Ikon Office Solutions Washington, DC 06/1999-05/2000
Field Support Specialist
Floated to many site accounts to open for clients and closed them for the day
Received faxes, sorted and distributed USPS mail for morning mail run
Replied to request for copy jobs, received and disturbed Federal Express and UPS
Set up new site accounts for manger as well packed closed accounts
Copy-Rite Document Services Washington, DC 07/1997-02/1999
Work Flow Coordinator/Office Manager
Received incoming copy job request, prioritized and disturbed copy jobs
Copied over sized documents, bate labeled, rebound of documents and meter readings
Prepared billing statements, bank deposits and payroll and coordinated interviews
Data entry, answered phones, sent faxes and coordinated monthly meetings
Capitol Legal Copies Washington, DC 11/1993-04/1997
Mail Clerk and Assistant Manager
Provided customer service and administrative support in prestigious law firms
Distributed and sorted USPS mail, UPS, Federal Express packages for mail run
Prepared daily mail runs and retrieve copy request, Federal Express, UPS packages
Replied to office supplies request form staff, inventory of supplies and ordered them
Set up and break down of conference luncheons, set up office for new hires
Faxed, copied, service call of equipment, prepared monthly reports of machines
EDUCATION
Roosevelt Senior High School Washington, DC 1993-1993
Diploma
Maximus Inc. Washington, DC 2016-2016
Sales & Customer Service
Certificate
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