NICHOLE A. MENDOZA

**** ** ****** ****. ***. * Los Angeles, California, 90003 213-***-**** ac0y61@r.postjobfree.com

WORK EXPERIENCE

International Auto Logistics, Inc.- Gardena, CA

Manager’s Assistant, Oct 2016 – Present

Answer telephones, direct calls, and take messages

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Review files, records, and other documents to obtain information to respond to requests

File and store completed documents on computer hard drive or disk either manually or using a computer

Compute, record, and proofread data and other information, such as records or reports

Compare data with source documents, or re-enter data in verification format to detect errors

Store completed documents in appropriate locations

Maintain logs of activities and completed work

Handle incoming calls or inquiries from prospective customers or clients

Assist customers effectively by solving customer disputes

Tactfully handle confrontational or stressful interactions with the public

Complete supporting paperwork and data entry as required

Accurately capture customer information

Schedule service to office machinery as necessary

Various Temp Agencies-Los Angeles

Office Assistant & Receptionist, Feb 2015 – Oct 2016

Answer telephones, direct calls, and take messages

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Review files, records, and other documents to obtain information to respond to requests

File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Compute, record, and proofread data and other information, such as records or reports

Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required

Compile, sort and verify the accuracy of data before it is entered

Compare data with source documents, or re-enter data in verification format to detect errors

Store completed documents in appropriate locations

Maintain logs of activities and completed work

Handle incoming calls or inquiries from prospective customers or clients

Assist customers effectively by solving customer disputes

Provide customer additional information or explains services

Discuss products offered and ensures customer satisfaction

Complete supporting paperwork and data entry as required

Accurately capture customer information

The Teen Project- Freehab, Sun Valley, CA

Technician, Aug 2014 – Dec 2014

Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.

Maintain records of client progress or problems to report and discuss observations with supervisor or case manager.

Maintain records of all prescribed and over-the-counter medications, and supervise clients as to ensure medicine is taken or used as prescribed.

Intervene as an advocate for clients or patients to resolve emergency problems in crisis situations.

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Inspect client rooms, public areas, and grounds for cleanliness and appearance.

Assess individuals' degree of drug dependency by collecting and analyzing urine samples.

Participate in case conferences or staff meetings.

Attend training sessions to increase knowledge and skills.

American Apparel, Inc., Los Angeles, CA

Office Assistant- Quality Control, Apr 2008 – Jan 2010

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compute, record, and proofread data and other information, such as records or reports.

Review files, records, and other documents to obtain information to respond to requests.

Compile, sort and verify the accuracy of data before it is entered.

Compare data with source documents, or re-enter data in verification format to detect errors.

Store completed documents in appropriate locations.

Maintain logs of activities and completed work.

File and store completed documents on computer hard drive or disk, and/or maintain a computer filing system to store, retrieve, update and delete documents.

Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.

Southern California Alcohol and Drug Programs, Inc.- Foley House, Whittier, CA

Administrative Assistant, Apr 2007 – Mar 2008

Interview clients, review records, conduct assessments, or confer with other professionals to evaluate the mental or physical condition of clients.

Monitor, evaluate, and record client progress with respect to treatment goals.

Assist clients in adhering to treatment plans, such as setting up appointments, arranging for transportation to appointments, or providing support.

Complete and maintain accurate records or reports regarding the clients' histories and progress, services provided, or other required information.

Participate in case conferences or staff meetings.

Interview clients, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program.

Plan or implement follow-up or aftercare programs for clients to be discharged from treatment programs.

Assess individuals' degree of drug dependency by collecting and analyzing urine samples.

Intervene as an advocate for clients to resolve emergency problems in crisis situations.

Attend training sessions to increase knowledge and skills.

Act as liaisons between clients and county offices.

Follow progress of discharged clients to determine effectiveness of treatments.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Answer telephones, direct calls, and take messages.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Review files, records, and other documents to obtain information to respond to requests.

Deliver messages and run errands.

Inventory and order materials, supplies, and services.

Complete and mail bills, contracts, policies, invoices, or checks.

Process and prepare documents, such as business or government forms and expense reports.

EDUCATION

Ashford University, Online

Bachelor of Arts- Accounting Candidate, Expected graduation, Feb 2020

GED Assessment Center, Fullerton, CA

General Education DegreeFeb 1999

ADDITIONAL SKILLS

Knowledge of Microsoft Office

10-key

Type 50 wpm

Bilingual- Spanish

Internet Savvy

Contact this candidate