April Keach

Dana Point, California ***** • 760-***-**** • ac0y53@r.postjobfree.com

Qualifications Profile

Dedicated and motivated professional with the experience to contribute to long-range operational objectives in a Quality Assurance or Business Analyst role.

Software Implementation: Proficient at planning, configuring, and testing a variety of mission critical software applications. Detailed knowledge of user requirements and software constraints. Keen understanding of test environments and change control best practices.

Software Solutions: Talent for implementing strategies, backed by knowledge of processes, to support Client Relationship Management, Learning Management, and Workforce Management Systems. Proactive in preserving system integrity through testing and QA strategies.

Project Management: Proven success in all areas of the project management lifecycle. Subject Matter Expert in test case development and design and execution of software test project phase. Experienced in Agile Scrum methodology.

Key Strengths: Excel at working with customers, staff, and management. Able to convey complex strategies to a variety of skill levels. Talent for quickly learning new information, procedures, and technologies. Exceptionally organized and able to multitask.

Core Technologies:

Environments:

Windows XP/Vista/7/8

Applications:

MS Office (Word, Excel, PowerPoint, Visio), Salesforce, Kronos, Training Partner, Paperless Production Order (proprietary ERP software), The Learning Center (proprietary Learning Management System)

Tools:

MySQL, MTM, TFS, Dev Console, MS Visual Studio, JIRA, HEAT (proprietary ticket tracking software)

Experience Highlights

iHeartMedia, Aliso Viejo, California 9/2008 – 12/2016

Quality Assurance Analyst

Apply leading practice software QA techniques for a customized CRM implementation rollout to 163 markets (Salesforce). Design and implement test cases, set up test environments, build deployments, identify and escalate issues.

Lead QA for PPO product:

Facilitated collaborative sessions with Product team members to review test cases and business requirements.

Application Support Analyst

Provided end to end technical customer support for an enterprise wide suite of proprietary software. Reproduced issues in test environment, troubleshooter, resolved and documented resolution. Supported AR, invoicing, and management reporting requests. Consistently exceeded key performance metrics.

Created and published knowledge based articles, blog-posts and FAQ answers.

Advanced into product SME responsible for both internal and external training, documentation and weekly SME brainstorming sessions.

Executive Assistant/Office Manager

Performed HR administration, processed new hires/terminations, payroll reporting, and monthly metrics reconciliation. Project liaison for rollout of Kronos Workforce Management System. Trained in the process of Kronos Integration and became recognized as SME for Function Access Profiles and Generic Data Access Profiles.

Led the Kronos Workforce rollout including training, support and data maintenance for 100+ team members.

Selected as Kronos Admin to ensure post implementation data integrity for releases.

World Savings, Carlsbad, California 8/2006 – 8/2008

Executive Assistant

Executed Human Resources intake and exit processes, including background checks and intra-company transfers. Maintained and delivered sensitive Executive reports. Supported Payroll processing via QuickBooks.

Complete responsibility for organizing and executing company-wide offsite meetings and events.

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