LOUIS YEARWOOD

***** ***** ***** ***** *******, Illinois 60473 708-***-****

ac0y3f@r.postjobfree.com

EOC INFRASTRUCTURE SENIOR

A motivated and detailed-oriented person with over 25 years of experience in EOC Infrastructure, Production Support, Data Center Operations, helpdesk, open systems, network and client server support with proven capabilities in analysis, customer service, and written/verbal/change management skills combined with a strong work ethic that enable the achievement of short- and long-term company goals. Experience in Mainframe, Client Servers, AS/400, helpdesk, SLA, Network Infrastructure, facilities, system upgrades, deployment, testing, support and replication between service centers.

Outstanding leadership and organization abilities, change management, training, motivating and meeting deadlines without compromising quality and integrity.

Adept at utilizing Microsoft tools, Remedy, Unicenter, Clarity, and other business solution software for analysis, data, documentation, technical and business requirements as specified by management.

Responsibilities entails performing status checks (PM) periodically and, escalate when necessary on the following servers: File and Print, Exchange (Mail), SQL, FTP, Application, WEB and Intranet.

Demonstrated measurably expertise in increasing productivity and eliminating errors in data centers, technical support, helpdesk, server management and service centers.

TECHNICAL SKILLS

IBM Mainframe ES/9000, 4381, 3090, AS/400 iSeries, EMC/HMC DASD, AMP-Remedy, Zenoss, Crisis Connect, Tivoli, Clarity, Citrix MetaFrame, HP-OpenView, JCL, E-Mail, Silos, Blade Farms/Open Systems, IBM Utilities and Reporting Software, Communication Hardware: RCI, PCs, Fiber Optics, CAT-5 Cabling, Scopes, Cybermation, Jobtrac, ESP, Omegamon, TMON, NetView, Active Directory, Cisco Products, SQL, TCP/IP, TSO, CICS, CA-7, IMS, ISPF, JESII, FTP, CMS, FOCUS, INFOMAN, DB2, VTAM, SDSF, UCC-7, TIBCO, UC4, COM1, UNIX, WhatsUp Gold, MOM, SiteScan, Windows XP, NT, Enterprise and Juniper (Intervention Prevention System), CA-Unicenter, Robot

PROFESSIONAL EXPERIENCE

INDOTRONIX INTL, NY

IT Analyst

8/2016 – 02/2017

Served as a contractor for ATOS (Office Depot, Office Max). Performed duties as a Mainframe and ISeries AS/400 Analyst. Utilizing the following monitoring and scheduling tools: UC4 Job Scheduler, CA7 Job Scheduler, ROBOT, SAP, NETBACKUP REMEDY, performed emergency help desk request including adhoc request, modifying job schedules on all platforms, implementing transports and scheduling hardware service. Monitor TIBCO, PR2, MRQ SAP identifying long running or looping processes, restart or notify support of abends, provide error log and codes to development. Start/stop Unix, Linux, Windows and UC4 executors as needed, perform first level troubleshooting for Server, Storage and Tibco teams. Monitor servers, applications, hardware and facilities for faults and down time to ensure a quick turn-around of system availability and a smooth turnover to the next shift. I am capable of researching and resolving technical problems that may not have a documented solution and formulate an acceptable resolution.

TRANSUNION INC., Chicago, Illinois

EOC Infrastructure Senior 1/2013 – 12/2015

Served in critical lead role to maintain company’s operational readiness with internal facilities, server hardware/ software, applications and vendors. Monitor/perform status checks on all servers to nullify the instances of critical downtime. Ensure timely resolution and managed technical issues. Routinely oversaw multiple technical projects, facilitated conflicting priorities, and assisted in development of associates. Tools utilize: IBM Mainframe ES/9000, HMC, Unix, XRC (Data Replication), CA-UNICENTER, DB2, Infoman, VTAM, SDSF, UCC7, JOBTRAC, Netview, Omegamon, Silos, MS/Word, Excel, Power-Point, Clarity, JCL, CICS, Knowledge articles and ZENOSS.

Performed tier II troubleshooting assignments, Incident Mgmt to resolve downtime incidents and administered technical escalation procedures as appropriate.

Periodic status check of the Client Server environment especially critical servers for failures and preventative maintenance. Make decision on whether to decommission, raid or remove unnecessary data based on circumstances and protocol.

Routinely resolved system production incidents by working with internal and external customers.

Managed all system operation service requests and ensure all requests/incident tickets receive timely resolution.

Within 24X7 work environment, responded with sense of urgency to SLAs, resolve outrages and unforeseen outages, using “best practice” operating processes and procedures.

CROMARTIE TEK, Chicago, Illinois

Computer/Customer Service Technician 2/2009 – 12/2012

Supervised staff of seven technicians on hardware installs, software upgrades, deployment, virus security intrusion, and dispatch technicians to remote sites or residences as necessary.

Followed up with clients/customers, ensuring addressing of problems or concerns to client/customer satisfaction.

Build PCs and servers according to customer’s request.

Logged and tracked all errors and fixes for future reference.

Addressed all client/customer needs and concerns in manager’s absence.

APEX SYSTEMS, INC., Chicago, Illinois

Technical Support Level II 1/2011 – 5/2011

Served as contractor for Walgreen’s POS (point of sale), assigned to fix time-sensitive problems pertaining to the store’s register base hardware/software and facilities.

Assisted store employees, managers and superiors with balancing cash reports, cash over/short, and EOD issues.

Periodic check of various servers and back end to ensure availability.

Completed duties requiring multitasking and ability to adapt quickly to changing environment, communicating both written and verbally, and interacting with customers of various backgrounds in resolving critical issues.

ADP, Elk Grove Village, Illinois

EDP Operator II 1/2009 – 8/2009

Oversaw high-security management/operation utilizing 38 AS/400 (iSeries) LPARS, and IBM Mainframe 3090. Check for critical FTP data across the Mainframe to the AS/400 needed to run processes for various financial institutions.

Utilized monitoring tools Robot, Netcool, and CA-Unicenter while communicating both written and verbally with clients, tech support, MRE engineering, helpdesk, staff and management. Used multitasking, problem resolution experience, and ability to maintain calm under pressure served as integral skills in helping management surpass automation goals months ahead of deadline.

TTX, Chicago, Illinois

Lead Data Center Operator 1/2000 – 10/2008

Managed multiple LPARS, hardware, software, and open systems. Performed critical backups and executed batch jobs, applications, and performed change processes within SLA timely and professionally. Documented, tracked, and resolved all critical tickets, batch and facilities failures. Monitor Client Server environment including Internet, Intranet, network traffic, FTP, Exchange Server, DB2/SQL Server and support the server farm with over 100 servers and VM.

Monitored system performance and processing, using Active Directory, Mainframe, RS/6000, PCs, and server-based tools while providing backup and support for Enterprise Network, Systems, Desktop, Helpdesk and Technical Support.

Ascertain when network problems occurs and troubleshoot, document, and resolve network outages as needed. Reconfigure routers and switches (Cisco, HP, 3COM) as required.

Dispatch field technicians to work on problems via telephone. Direct and assisted field techs through troubleshooting (moving cables, etc.), as well as rebooting, replacing, and reconfiguring equipment as required to establish service.

Trained data center and helpdesk staff in monitoring and management of production, as well as test and develop systems as instructed by management, including job scheduling, batch control, IPLs, and dataset/job library changes.

Oversaw the updating of documentation, knowledge Articles and procedures for technical support, net engineering, service centers, and helpdesk, providing centralized readiness/online location for immediate viewing by all departments to provide quicker solution and better communication in resolving critical problems.

Implemented DR (disaster recovery) vault audit procedure, ensuring proper placement of tools so data integrity is uncompromised, resulting in departments/teams better aligned for successful DRs and business solutions.

Led change control management meetings for seven years, providing valuable experience in clarity and communication with all levels of management.

ADDITIONAL EXPERIENCE

ABN AMRO (LASALLE BANK), Chicago, Illinois 2/1995 – 3/2000

Lead Data Center Operator

Led monitoring, training, and shift deadlines of 12 IBM-3090 LPARS, Hitachi, Vax, RS 6000, VM, AS/400, and Silos, and managed projects and procedures in conjunction with helpdesk. Operated mainframe computers, peripheral devices, and servers. Completed diagnostics, documented procedures, troubleshot equipment performance and potential problems/failures, and executed batch jobs, weekly/monthly systems backups, and applications. Provided helpdesk support during off-hours and other duties assigned by management.

EDUCATION

Associate Degree, Applied Science/Computer Science, British Honduras Technical Institute

PROFESSIONAL DEVELOPMENT

Learning Tree MS Excel, Word, PowerPoint, Access, Advance Networking Principles, Infrastructure,

Network Security, Designing Server Farms, Replication, VM and Virtual

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