Sima Patel

**** ******** ***** **** * Vancouver, WA 98661

503-***-**** * ac0xwu@r.postjobfree.com

OPERATIONS MANAGEMENT

AUDIT COMPLIANCE * EFFICIENCIES * COST CONTAINMENT * MULTI-SITE OPERATIONS * CHANGE MANAGEMENT

* Proactive, top-producing, and cross-functional Change Manager with extensive Business/District Operations experience, practiced in aligning sales and support efforts to streamline processes and drive enterprise-wide success. Seeking an opportunity to contribute talents, education and hands-on experience to an organization that values the entrepreneurial spirit, natural leadership skills, and multi-site management successes. Proficient in Adobe Photoshop, Microsoft Word, Excel, Outlook, Access, Salesforce, and PowerPoint.

* An established track record of thinking “outside the box” to maximize success through incorporating superior business acumen, staff training & development and process improvement expertise to drive operational efficiencies, streamlined work flows and bottom-line growth.

* Highly motivated and energized by deadline-driven challenges with the ability to effectively deliver on problem resolution initiatives by recommending cutting-edge resolutions that surpass expectations and move a business to the forefront of its market share. Fluent in English and Gujarati.

AREAS OF STRENGTH

* Multi-site Operations

* Recruit, Train & Motivate Personnel

* Compliance

* Internal Audit Processes

* Work Flow Efficiencies

* Increase Productivity / Resolve Complaints

* Relationship Development & Management

* Entrepreneurial Leadership

* Change Management Leader

* Revenue & Market Share Growth

* Digital Marketing Proficiency

* Profit and Loss Accountability

Professional Experience

2015 to Present: Oregonian Media Group – Advertising Operations Manager

Lead 3 separate teams of Account Managers, Campaign Coordinators, and Account Associates (total team of 14) on two platforms, coordinating individual and team efforts to align with sales operations and deliver a cohesive production to support Account Executives of National Major, Local Major, B2B, and Education verticals. Logistically coordinate work flow to maximize AE’s and enterprise success, overseeing two major system changes that streamlined internal and external sales opportunities. Develop and lead top-performing teams by identifying and recruiting appropriate talent and incorporating effective and engaging coaching and professional development initiatives to further careers and contribute to the organization’s long-term success.

* Key contributor to formulating job descriptions across all three teams to create efficient workflows, while serving as a significant contributor toward a major reorganization that developed 3 new job descriptions. Instrumental in the success of two structural reorganizations and a new system implementation

* Consistently contribute to sales team efforts to identify and resolve challenges while creating and implementing new product processes. Collaborate with team to proactively optimize digital ad platforms to ensure campaign fulfillment and fulfillment of client KPI’s.

KEY HIGHLIGHTS

* Led Ad Operations team to recognition as the strongest link from the weakest link throughout the company within six months; opened communications through “check-in” meetings to facilitate transparent project status reports and independent implementations of project checklist modifications.

* Streamlined operations and implemented process improvements through incorporating technology and business expertise into creating dashboards that align goals with measured workloads resulting in 100% of reports produced on time and to client specifications (up from 50%).

* Designed and acquired leadership buy-in of a comprehensive on-boarding process for assigned teams, while contributing experience and expertise to the development of a new enterprise-wide on-boarding process.

* Mastered all aspects of digital advertising with a short lead time, driving team and organization success.

* Developed an Account Associate into a Campaign Coordinator and a Campaign Coordinator into an Account Manager through hands-on mentoring and coaching.

2012 to 2014: Pacific Pulmonary Services, Northern OR – District Operations Manager

Diligently managed and led operations while directing business expansion for 4 centers dispersed throughout the state, while directing the efforts of 5 CSR’s and 11 Technicians. Recruited, trained and mentored personnel, implementing employee loyalty initiatives that resulted in reducing turnover and maximizing productivity and operational efficiencies. Total annual revenue for all locations is $1.4MM.

* Managed documentation performance that included cross-functional patient billing, collections, technician route logistics and developing/implementing problem resolution initiatives to effectively and thoroughly resolve patient or personnel issues.

* Repeatedly utilized market expansion strategies while protecting stakeholder interests, ensuring 100% compliance with ACHC guidelines, industry oversight regulators and committees, and leadership-established mandates. Passed a complex ACHC audit without incident.

* Maintained ownership accountability of document performance relative to patient billing that including acquiring and timely processing cross-departmental documents.

KEY HIGHLIGHTS

* Raised documentation performance levels from 91% to 96.6% the highest in company history.

* Led a marked turnaround of ACHC center audits, driving success with a consistent growth in pass rates from 0% at hire to 100%.

* Slashed non-billing patient files from 193 to 56, resolving accounts that could not bill insurance due to incomplete documentation or other roadblocks.

2010 to 2011: Industrial Training International, Woodland, WA – Client Services Manager

Managed Client Services Department for an organization providing crane and rigging business service and support, managing trainers tasked with client-site training campaigns for industrial clients; provided certification to operators of crane and rigging equipment.

EARLY CAREER

Astoria Dunes Motel, Astoria, OR – Managing Partner

Pacific Pulmonary Services, San Jose, CA – Center Manager

Subway, Mountain View, CA - Owner

Gallo Sales Company, Hayward, CA – Account Sales Representative

EDUCATION

Washington State University Pullman, WA (Honors College)

B.A., Communications – Emphasis, Advertising / Minor: Hotel & Restaurant Administration

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