Assistant administration
Resume:
Lona Phillips
Lincoln, Ne. *****
Language English and Cherokee ( Cherokee is almost a dead language)
April, 25th 2016 to December 9th 2016
Farmers Don Miltner office
Lincoln ne,
Office assistant,
Duties where to answer the phone set and or change appointments,
Go over contracts, documents and insurance quotes and make sure every thing was correct
Take payments and due deposits
Plan and execute all all events from grand openings to meeting,
To plan and execute advertising and handle clients and or their issues that they might have
To keep the computer system up and running and to insure programs where working correctly
Complete all computer entries and update all required info.
Contact clients and go over their policies as well as answer any and all questions they might have
And insure client satisfaction..
Reason for leaving, difference in pay promised.
Dec, 2014 to Aug, 17 2016
H and R Block.
Tax associate
I became a tax associate for H and R block in DEC of 2014, i wanted to better understand how my own taxes where done and the tax system.
first day of work was Jan, 9th 2015
As a tax associate I did tax returns, with that being said, I as a first year tax associate did far more
Taxes then the normal tax associate. Most only complete 5 to 10 tax returns where as I did 154 tax returns my first year and I not only did the normal uncomplicated tax returns, but also did allot of business returns for self employed as well as partnership returns and MFS, MFJ,
My specialty is doing more complected issues for clients, and getting the best outcome all the way
Around. I was also the market manager for the offices I worked at. I drove in clients to H and H block offices where i worked as well as went to events and set up photo ops and client meetings in
The field. I set up displays and promotions for the office, and greeted clients.
Explained in detail what they could expect and how it all worked and made them feel at home.
In one office while I (wasn't) the manager I did do the scheduling for clients and work scheduled for
Other staff in the office, as well as handled the office with full authority as ( assistant manager) again
Above average for a first year tax associate.
I took the 2016 season off to move to Nebraska where I have friends due to my father passing in April of 2015.
Going places Jan/2013 -Nove/2013
Direct support staff
§ I was a direct support staff for clients with in their own homes. I was i charge of day to day care of the clients. Took care of all their needs from travel to setting appointments, as well as shopping cleaning cooking, medications and personal life choices, helping them make a better life and having a full and healthy life style.
While I did enjoy my time with the clients at going places, It was not what I loved to do
walmartMay/2011 -DEC/2012
Sales associate
Head of connection center, sales and ordering of cell phones and electronics. By the time I left Walmart I was heading up connection center, electronics, photo, and sporting goods
§ Most of the time I dealt with all three departments on my own, I could and did work 3 registers, 2 keyosks, and 4 phone calls all at the same time. While I was not a manager, I did deal with
Costumers that most managers didn't want to deal with as they where at times highly irate.
I was very good at dealing with clients and solving problems in my 19 months with Walmart
I was pulled to the side by the then store manager Larry Limpkin and told how much he liked the
Way I handled customers service that I provided and that my work was impeachable with clients and to details of the day to day running of the connection center, thus he gave most of the manager duties for connection center and electronics to me to deal with so that the actual manager had more time to deal with other issues.
I left Walmart when My store manager left, Larry was a great friend and mentor, and is still greatly missed at the store. His advice to me when he left was not to waist time at walmart
As he believed I was far better suited for bigger and better things. Where I would have a greater chance to become owner of my own company or office.
2004 to 2011
Aerospace innovations group
Directorate of agricultural
As directorate of Ag, my duties required me to put together projects as the board
Of directors deemed a positive and needed aspect to what they where going to do,
Projects ranged from feeding the masses in a time of great distress to breeding programs that would insure the survival of the human race should the world actually become devoid of most of the life we now have.
Animals where selected and a program put into place that would insure their survival via frozen embryos and live breeding programs in an undisclosed underground facility.
As well as all the equipment and man power that would be required to handle and complete
Such a project.
To put all project in front of Government panels for funding and approval.
I did three projects one for animals, one for Humans, and one for Plants.
I was a private contractor and left once my contracts where full filled.
1996 to 2004
Owner and operator of Warpaint ranch
Duties where as follows,
cross-selling or adding additional benefits to retain the customer.Positively works directly with existing and new customers. Must handle inquiries and requests in a courteous, empathetic and professional manner, including calls received in crisis situations, and/or from abusive callers.Must listen to and empathize with customers and acknowledge their concerns. Must control the pace and flow of the inquiry/request and manage call time effectively. Must follow protocol and use discretion in handling confidential customer information. Must be able to gather information to determine a customer's needs, apply problem-solving skills, and resolve the inquiry/request within program guidelines.Represents the business directly to the customer and must have a complete understanding of the products or services being offered and the ability to showcase the benefits and any specialized features to finalize or influence any potential business transaction. Responsible for retrieving and logging customer information and entering it into the company data base for customer profiling and sales tracking.
Ordering and or finding the right inventory for the clients, and addressing any issues that would arise
In any given situation.
Advertising, consulting, hiring, firing, payroll, taxes, buying and selling livestock as well as buying and selling inventory that was necessary for the continued work of the company.
Taught others how to start a similar company and to run it on their own.
Breeding program as well as programs to train people, how to breed raise and train and sale animals.
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