PRAGNESH SHAH

*** ******** **** **, ********, Alberta T6T 0J3 587-***-**** (cell), 780-***-**** (home)

E-Mail: ac0xo2@r.postjobfree.com

Career Overview Personable and responsible Customer Service Specialist /Sales Associate with 8 years in retail and customer service. Solid team player with upbeat, positive attitude.

Dedicated Customer Service Associate motivated to maintain customer satisfaction and contribute to company success. I am hardworking person on everything I put my mind to achieving.

Core Strength

Strong Organizational Skills

Adaptive Team Player

Multi Tasker

Communication Skills

Energetic Work Attitude

Professionalism & Integrity

Active Listening Skills

Courteous Demeanor

Customer Relations

Customer Service Expert

Detail Oriented

MS Office/Outlook/Internet

Work Experience

CUSTOMER SERVICE SPECIALIST

WALMART CANADA, Edmonton, AB March 2017- till date

Give assistance to the front-end associate with cost checks and remain well informed all areas of the store

Maintain a correctly merchandised department through zoning the department and ensure the merchandise is correctly signed and priced

Provide outstanding customer service by helping customers in finding commodities

Follow appropriate procedure for claims and participate in physical inventory counts every time

Ask open-ended questions to assess customer’s needs and apply product knowledge information

Set-up and display product merchandise on the sales floor and responsible for organizing the sales displays

Utilize barcode scanners to re-price merchandise and check inventory everyday

Accurately perform store routine standards by rearranging the entire sales floor to display sale merchandise

CONNECTED SOLUTION SPECIALIST

BEST BUY CANADA, Edmonton, AB Nov.’ 2016- Dec.’2016

Responded to customer concerns, supported, demonstrated and promoted skills involved in selling product service plan and product replacement plan

Completed timely and appropriated down-stocking of product, monitored and confirmed accurate product pricing and placement by confirming up-stock was straight and organized

Supported the product knowledge and sales skills development of the department and other store personnel

Attracted potential customers by answering product and service questions

Stayed up to date with knowledge of Best Buy products by reviewing essential tools and manuals

Ensured all departments were fully stocked with merchandise and were ready for business

PRAGNESH SHAH 780-***-**** PAGE 2

Wrote and secured merchandise price information on small to medium sized signs

Recorded details of inquiries, comments and complains and managed administration

Kept record of customer interactions and transactions and communicated with customers by phone

Lead Production Assembler -Automotive Parts

PROGRESSIVE MOULDED PRODUCTS LTD, Vaughan, Toronto 2003-2006

Scheduled team members to improve cross-training knowledge and assembly expertise

Completed daily production logs and reports for production for quality, quantity and attendance

Trained and qualified new assemblers and inspected car parts

Worked with engineers & made recommendations to improve production processes and procedures

Promoted a team members and identified production and people issues

Reviewed and provided trouble shooting steps to prevent and resolved all mechanical problems

Inspected car parts for defects before stocking the pallets

Built multiple products and assembled all sizes under all of the company and quality guidelines

Participated in all required quality, process, team and safety training

Maintained daily operations of face-paced production line by filing, labeling and packing parts

Processed and filed merchandise receiving paperwork and assisted store manager for shipment

Responsible for inventory receiving, administration and other activities necessary to perform duties

Office Manager –Building Material

Aatmiya Builders, India 1991-1995

Actively offered a friendly greeting to customers in his/her designated department and throughout the warehouse.

Advised customers on options available to meet the wide range of product needs

Offered customers with exemplary and timely service and received products

Acknowledged, greeted and assisted customers and provided correct product information

Maintained working knowledge of store’s policy and procedure

Picked, packed and released orders and ensured about product’s accuracy

Processed shipments and ensured all merchandise is represented on the floor

Performed order management duties includes entering new orders for customers and vendors

Resolved customer complaints or involved the appropriate manager to ensure customer satisfaction

Executed daily stock maintenance: all products are signed, displayed, and clean

Checked for damaged goods, verified quantity & quality of order & verified items with purchase order

Participated in physical inventories of warehouse and maintained records by adding supplies

Procured, stored and issued electronic inventory and supplies

Conducted sales activities, kept shelves stocked and correctly displayed

PRAGNESH SHAH 780-***-**** PAGE 3

OTHER EMPLOYMENT HISTORY:

Planner Engineer

EllisDon Industrial Inc., Edmonton, Alberta 2015-2016

Lead Civil Engineer

Willbros Canada, Edmonton, Alberta 2011-2014

Lead Civil Engineer

KBR Canada, Edmonton, Alberta 2008-2011

Industrial Civil Engineer

SNC Lavalin Inc., Sarnia, Ontario 2006-2008

Industrial Civil Engineer

Jacob Engineers and Constructors, India 1995-2003 EDUCATION

Bachelor’s Degree in Civil Engineering 1992

Maharaja Sayajirao University, India equivalency of University of Toronto, Ontario

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