Customer Service Sales
Resume:
Personal Information
Permanent Address
:
No:**/10, Seshachalam street,
Saidapet, Chennai-600 015
Nationality
:
Indian
Contact Phone Number
:
:
ac0xhw@r.postjobfree.com
Date of birth
Marital Status
:
30th December, 1969
Unmarried
Languages known
Read
Write
Speak
English
Yes
Yes
Yes
Hindi
Yes
No
Yes
Tamil
Yes
Yes
Yes
Telugu
Yes
No
Yes
Objective:
To serve, perform and contribute to an entity offering challenging role in sales & sales support in Consumer Industry.
Qualification
Diploma in Electronics and Communication Engineering from Valliammai Polytechnic(SRM Group).
WORK EXPERIENCE
M/s.Shirdi Shelters
Working as a stores Assistant and Office Maintenance.
Receiving materials from Vendors and co-ordinating and dispatch of materials to the Project Sites.
Maintaining Stock List and Visiting Site Every Month.
Mainrtening office needs.
December 2012 to Febrery 2015 M/s Orient Electric ( C K Birla Group)
As a Show Room sales Executive in Landmark (Tata Group).
Selling Orient Appliances
Every day sending report to Manager
Stock Maintenance .
February 2011 – November 2012 Fujifilm India Pvt Ltd (Caliber Out sourcing Services)
Worked as A Sales Co-ordinator Maintaining the Sale flow trackers
Mailing Everyday sales & Attendance report head office
Updating the Sale data and Promoters Attendance Data base
Collecting product feedback from Promoters and updating in the system
June 2008 – 4-May 2010– I2I Telesource (taken over by AllSec Technologies)
Worked as Customer Support Executive in a Domestic Customer Care Process. The job responsibilities were as follows:
Handling queries on calls and emails (generic helpdesk mailboxes) and resolving disputes.
Logging the calls and emails in the CRM Tool.
Maintaining the workflow trackers such as call logs.
Updating the Customer Details in CRM tool/ Customer Database.
Jan 2004 – June 2008 Kitchen Appliances India Ltd (KENSTAR) – Videocon Group of Companies
Worked as a Customer Service Executive – Customer Service Call Management and Service Coordination
Receiving Customer Calls over phone & registering them.
Follow up with Service Franchisee for early resolution.
Collecting feedback on service calls and updating in the system.
Highlight part pending calls and coordinate with Stores for getting the parts.
Dealer support activity.
Sanjeevi Marketing Services (2003-04)
Worked as a back office coordinator,
Gathering the sales information from field force (an associate of G E Countrywide) and tracking data through spreadsheets consolidation. And also involved in summary reporting of the field activities to the management.
Lloyds Insulations (I) Ltd (1999-2000)
Worked as Assistant site engineer.
Established the fire-proofing system for the cables and the panel boards of the North Chennai thermal power station
Specialised in supervision of project and technical evaluation of work completion
Delegation and allocation of work to contractors.
Evaluation and supervision of sub-contractors’ work.
Incab Industries Ltd. (British Cable Company) (1993-1998)
Worked as Site supervisor in the North Chennai thermal power station.
Management of logistics and planning of the movement of stock
Follow-up of inventory supply to the Tamil Nadu Electricity Board, which involved wide scale traveling across the state
Monitoring the laying of control, instrumentation and power cables and termination of the cables
Verification of the technical specifications of sub-processes delegated to the sub-contractors.
Maintenance of stock records.
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