Professional Summary

Skills

Work History

ALGHASSIMOU DIALLO

**** ********* *********, ******, ** 30097 (C) 404-***-**** ac0xfl@r.postjobfree.com Looking for a NOC Engineer position that will allow me to utilize my engineering experience along with incorporating my skills and knowledge. I had my main experience in France with the second operator of mobile telephony (SFR) in consulting. I moved to the US, so I'm looking for an entry level or mid level position. My work authorization (Permanent Resident) in the USA will be available from 10 July 2017. I am motivated and available to work anywhere and any time. Awareness of ITIL/ITSM concepts

MPLS Network Design, Routing, Traffic Engineering

Management

Quality of Service and Active Directory

(DNS/DHCP), Ethernet, VPN, VoIP

Cisco Infrastructure Components

Fluent French

Word, Excel, Visio, Access and Outlook

Ticketing system and Clarify Ticketing

Windows Server 2012, Windows 7 or 10

Office 365, Telnet, SSH, FTP

TDM PBX, TCP/IP, SS7

GSM/CDMA/UMTS/LTE

NOC Engineer 09/2014 to 03/2017

Altran Technology (Client site) SFR – 12 Rue Jean-Philippe Rameau Saint-Denis, France Collaborate with technical services including the integration and collaboration for real-time problem solving, service initiatives, quality control monitoring and correction. Collaborate with Field Services to troubleshoot and resolve network or equipment related issues Responsible for logging, escalating, and resolving trouble tickets Position involves contacting customers to follow up on issues to ensure resolution Diagnose issues with routers, switches and SFR equipment; document and escalate issues SLA requirements across multiple client types

Performs special assignments, serves on project teams, and stays up to date with latest technical skills In depth understanding of ITIL/ITSM principles in managing operational service delivery. Helpdesk Support 01/2013 to 09/2013

Telecom Bretagne – 655 Avenue du Technopôle, 29200 Plouzané, France Education

Certifications

Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Monitor Service Desk for tickets assigned to the queue and process first-in-first-out based on priority Install, test and configure new workstations, peripheral equipment and software Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in Active Directory Perform timely workstation hardware and software upgrades as required Understand of networking concepts such as DNS, DHCP, Email, HTTP, SSL, and TCP/IP protocols and applications Use internal knowledgebase on every interaction

TELECOM TECHNICIAN 06/2011 to 10/2011

Orange – Senegal

Installing fiber and performing end to end troubleshooting Testing the light loss of a fiber run

Operating OTDR equipment and interpreting

Repairing or replacing fiber end connections

Lift up to 50 lbs, and work in outdoor conditions for the majority of the day. Preparing clear and concise reports, instructions and other written materials. Working without close supervision in standard work situations Master of Science: Information Technology 2014

University of Marne-la-Vallée - 5 Boulevard Descartes, 77420 Champs-sur-Marne, France highest rank in my class

Associate of Science: Telecommunication 2011

Multinational School of Telecommunications - Dakar, Senegal Network + Certification

CCNA Certification

ITIL/ITSM Certification pending 07/20/2017

MCSE Certification pending before 07/20/2017

Coaching and staff management