MICHAEL A DEFRANCESCO

*** ********* **, ****** *******, FL 32708 H: 407-***-**** C: 407-***-**** ac0x92@r.postjobfree.com Manage and direct Diagnosis of advanced electronics,Elecrical/Mechanical concerns of Automotive Repairs and have expanded extensive knowledge applied to HVAC,Tv, BluRay, Speakers Home Theater Systems, Computers small engines, And Appliances, Create estimates,One On One with customers to relay work needed for repairs, Efficiently perform repairs in a nominal time,And make customers proud and comfortable for future business,Creating a friendly and positive experience for customers as such they can rely on as a new friend. Ability Summary Manage working environment with teams and techs,Parts Personnel and Customers To Properly and Efficiently Diagnose and Repair all functions of Electrical/Mechanical components including circuit board repairs,and Electonic/Electrical and Mechanical replacements Mastering in ability of schematics,and Manuals and Communication to all personel involved in customer arrival to departing for all services Absolute Master at creating efficient work environment for all as a complete team in workplace,Orchestrating proffesional balance of team participation of extracting strenghths of shops regions,utilizing a positive approach yeilding a Very Customer Oriented, Workmanship very detailed on clean and efficient services, High Customer positive feedback are as a result Detailed References

HVAC systems

shop foreman

Certified Auto Repair Technician

Internet research

Troubleshooting expert

Schematic diagram interpretation

Strong mechanical aptitude

Creative problem solver

Strong client relations

Adherence to high customer service standards

Customer-focused

Excellent diagnostic skills

Collision repair

Competent with power tools

Certified Mechanic

Good communication skills

Fast learner

Extensive experience with all diagnostic equipment Fiber optics experience

Proficient in cash management

Strategic sales knowledge

Master at Diagnostics and Troubleshooting

Advanced Electronics Repair and Troubleshooting

TECHNICIAN, 01/1982 to 12/2016

DON MEALEY CHEVROLET INC – Orlando, FL

Tested vehicles and their components and systems.

Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.

Developed and executed layout and installation of electrical wiring and fixtures based on job terms and city regulations.

Advanced diagnostics in electrical/driveability,performance upgrades,electronics installation,all aspects of electronics in abs,air bag systems,radio telemetrics,satelite,computer,crash avoidance,entertainment and navigation systems, wiriing

Accurately read, understood, and carried out written instructions. Attended monthly safety meetings to ensure machine operation safety. Communicated operational issues and changes to supervisor on regular basis. Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.

Followed company procedures to maintain work environment in a neat and orderly condition. Repaired wiring, plumbing, equipment, and machinery. Repaired wiring, plumbing, equipment, and machinery. Managed call flow and responded to technical support needs of customers. Evaluated and responded to incoming sales leads and requests for technical support assistance. 36 years of technical support experience.

Reviewed technical documentation and procedures.

Defined and documented technical best practices.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Installed software, modified and repaired hardware and resolved technical issues. Identified and solved technical issues with a variety of diagnostic tools. Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems. Provided on-call support for critical issues.

Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Oversaw daily office operations for staff of 12 employees. Trained new employees on multiple medical billing programs and data entry software. Monitor gauges, dials and various indicators to ensure machines are working properly. Perform complex mechanical alignments and calibration of equipment to quality standards. Provide technical training to co-workers and new staff. Provided an elevated customer experience to generate a loyal clientà ̈le. Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Electrical Systems

Customer Service

Operated Pneumatic Tools

Serviced Air Conditioning

Small Engine Mechanics

Automotive Technician

Auto Repair Issues

Brake Repair

Oil Changes

Serviced Engine-Cooling And Electrical Systems

Air Conditioning

Vehicle Issues

Engine Operating Systems

Automotive Service Certificate

Outstanding customer service.

Accurately read, understood, and carried out written instructions. Used schematic diagrams to plan work.

Maintained positive relationships with all customers. Applied performance tuning techniques.

Customer Service

Handled Malfunctions Due To Damage

Body shop repairs

Provided an elevated customer experience to generate a loyal clientèle. Politely assisted customers in person and via telephone. Technician and Customer support, 01/2017 to Current Vinci high Performance – Altamonte Springs

Reviewed technical documentation and procedures.

Installed software, modified and repaired hardware and resolved technical issues. Identified and solved technical issues with a variety of diagnostic tools. Accurately read, understood, and carried out written instructions. Managed work flow to exceed quality service goals. Tested and maintained computer-related industrial electronic control systems and electrical components. Serviced systems for air handling, hydraulic, electrical, valves, circuits and pumps. Repair of electrical systems of every aspect,modified customer request for performance and upgrades to engines,lighting,brakes,electronics,managed numerous techs and customer support. Potential Repairs

Engine Operating Systems

Automotive Service Certificate

Electrical Systems

Customer Service

Steering Systems

Operated Pneumatic Tools

Serviced Air Conditioning

Automotive Technician

Faulty Assemblies

Managed call flow and responded to technical support needs of customers. 36 years of technical support experience.

Master Diagnostics and troubleshooting

Identified and solved technical issues with a variety of diagnostic tools. Provided on-call support for critical issues.

. exceptional customer advising and support skills of 35 years Described product to customers and accurately explained details and care of merchandise. Master at Diagnostics and Troubleshooting,Advanced Electronics Repair and Troubleshooting Specialist Greeted customers entering the store to ascertain what each customer wanted or needed. Politely assisted customers in person and via telephone. Certification Title Issuing Completion Date Expiration Date Organization ASE & GM Certified ASE 05/1982 12/2018 1982-Present. Master at Diagnostics and TroubleshootingAdvanced Electronics Repair and Troubleshooting

Occupational Licenses & Certificates Certification Title Issuing Completion Date Expiration Date Organization ASE & GM Certified ASE 05/1982 12/2018 1982-Present Honors & Activities Automotive systems: 2012

SCC - Sanford

Coursework in Electrical Controls

Automotive and Advanced Electronics

PERSONAL INFORMATION

ADDITIONAL INFORMATION

EDUCATION

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