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Customer Service Sales

Location:
Delray Beach, FL
Salary:
41,000
Posted:
June 21, 2017

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Resume:

CAMILA PIEDRAS

**** ** *** ** ***** FL ***** C: 305-***-**** ac0x90@r.postjobfree.com

Summary

Friendly and courteous Accounting Professional seeks employment with an upscale hotel or professional company. Consistently delivers first-rate service, fosters positive relationships, and supports financial operations.

Highlights

● MS Office Expert ● Exceptional customer service

● Proficiency on PMS/OCM OPERA, ● Fluent in Spanish Travel Click, iDeas, HotSOS, ● Conflict Resolution Nuvola, Elevon-Protobase, ● Ability to multitask and prioritize Delphi, Sun Systems, and third

party Extranets

Experience

Income Audit & Accounts Receivable September 2016 to Present SLS Brickell - Miami, FL

• Assuring accuracy of daily sales and revenue report

• Prepare and balance daily income journal

• Daily credit card reconciliation

• Balance and verify revenue against individual department reports and credit card transmission

• Ensure guest ledger, city ledger and deposit ledger are in balance, daily and monthly.

• Post and verify all allowances, track department head approvals.

• Approve biweekly tips and mini bar commissions for payroll

• Verify validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers.

• Summarize receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.

• Post, send and reconcile intercompany billing

Income Auditor May 2016 to September 2016

Shelborne South Beach – Miami Beach, FL

• Balance and code prior day's work and prepare daily operating sales and labor summary

• Ensure the accuracy of night audit and complete sales journal information

• Review proper codes and accounts for posting and reporting

• Audit banquet tickets and reconcile to banquet orders

• Route rebates, miscellaneous charges, promotional tickets and paid-outs

• Month-end- close, balance and post of revenues

• Document errors made by cash handling associates Accounting Clerk August 2015 to May 2016

Shelborne South Beach – Miami Beach, FL

• Monitor group master accounts to ensure correctness of billing

• Prepare and mail invoices with supporting documentation.

• Research and respond to all credit card charge backs on time.

• Post check, wire and credit card payments to city ledger.

• Manage account balances and examine outstanding debts or inconsistencies

• Monitor account’s aging and send reminder for payment.

• Record collection activity on a weekly basis and report to DOF.

• Maintain accurate and comprehensive billing for all Group & FIT Accounts

• Process direct bill application and present to DOF for approval.

• Review daily deposit, guest, and city ledger reports for unpaid/high balances and research accordingly.

• Arrange and host monthly credit limit meeting.

Reservations Agent March 2014 to August 2015

Shelborne South Beach – Miami Beach, FL

• Load rate code seasons in relation with room types and packages.

• Onboard reservation agents and supervise.

• Open close, update and balance house availability in revenue management system.

• Enter group rooming lists, process payments, and group inventory control

• Input wholesalers’ requests using reservation systems, keep organized files of all wholesalers. Reservations Coordinator August 2012 to March 2014 B Hotels and Resorts - Miami, FL

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

• Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.

Front Desk Agent January 2011 to July 2012

Trump International Beach Resort – Sunny Isles, FL

• Assisting guests upon arrival and departure

• Conduct pre-assignment of hotels room, which includes VIP’s and repeats guest s Education

Florida International University

Miami, FL

Bachelor's degree, Accounting 2016 – 2018

Miami Dade College

Miami, FL

Associate of Arts (A.A.), Accounting Graduated 2016



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