Edward Goldhahn

**** ********** **. **

Atlanta, Georgia 30306

404-***-**** ac0x7a@r.postjobfree.com

Objective: Use my varied software experience to bring success to a company though teamwork, collaborative efforts, and a shared goal. I am looking to expand my scope and secure a position in software installation and/or training.

WORK HISTORY

Distribution Manager, Open Hand Atlanta, Atlanta, Georgia 2016-present

Promoted within Open Hand from QA Distribution Supervisor to Manager of the Distribution department

Implementing routing software and training internally

Manage 20 drivers plus packing staff

Creating new departmental policies and procedures for more efficient workflow

Conduct weekly management meetings

QA Distribution Supervisor, Open Hand Atlanta, Atlanta, Georgia 2014-2016

Promoted within Open Hand from Client Care Associate to QA Distribution Supervisor

Teletrac Software used to manage fleet of 20 vehicles

Cut payroll and fuel expenses using Teletrac features that track driver routes

Test different Route Optimization software systems, i.e. WorkWave

In addition to vehicle management, responsible for managing 8 drivers’ schedules, route assignments, payroll and progress review

Use of ADP software to manage employee time cards and PTO requests

Full knowledge of CBORD inventory control software- used to relieve from and return milk and supplements back into inventory

Manage daily operations of Open Hand’s distribution department which delivers roughly 2,500 meals daily

Hold quarterly driver safety meetings

Client Care Associate, Open Hand Atlanta, Atlanta, GA 2006-2014

Assured client satisfaction through Open Hand’s mission of delivering healthy, balance meals to chronically ill individuals

Assisted with delivery

Maintained regulatory documents regarding food safety and delivery status

Worked closely with routing manager to optimize route accuracy and improve procedure

Attended food safety seminars for state compliance

Software Trainer, My Benefit Source (acquired by H&R Block), Atlanta, GA 2000-2003

Solely developed internal and external training department for start-up company

MP3 software used to process client payroll and benefit administration

Developed published training manual for internal operations of MP3 software

Met with Employease CEO to implement and rollout MP3 payroll software as additional service to their current benefit administration software solution

Traveled to new clients to implement MP3 software and train their users

Held internal training classes lasting from one day to two weeks on different aspects of MP3 software and its updates

Software Implementation Consultant, Shared Medical Systems (acquired by Siemens), Atlanta, GA 1998-2000

Worked on installation team to get Grady Health Systems Y2K compliant

Specialized in Patient Accounting software training to clients

Implemented SMS software through the conversion of master files

Wrote custom Crystal reports to suit client needs

Coded scripts using OLIE (Online Interface Express) to automatically upload spreadsheets of data, in place of manual entry

EDUCATION AND TRAINING

Mercer University, Master Healthcare Administration 1998

University of Pittsburgh, BA 1994

References Available Upon Request

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