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Human Resources Customer Service

Location:
Hinesville, GA
Posted:
June 21, 2017

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Resume:

Amy M. Freeman

Hinesville, GA 573-***-**** ac0x5o@r.postjobfree.com

Human Resources Leader

Recruitment Talent Acquisition Compensation Management Employee Relations Implementing Human Resources (HR) best practices to ensure a Business Partner relationship Strategic HR leader who supports the company’s mission and vision by implementing HR initiatives to help improve overall performance and growth. Partnering with other leaders to ensure full support of the business goals by incorporating a metric specifically for the organization. HR Qualifications

HR Best Practices Recruitment and Retention Employee Relations Employee Performance Improvement Talent Acquisition HR Policy and Processes Staff Coaching and Mentoring Compensation Management Change Management Professional Experience

Metroplex Health System Killeen, TX 2015-2016

Human Resources Specialist (2015) Human Resources Manager (2016) Hospital located in Central Texas affiliated with Adventist Health System who serves over 5 million patients annually Recruited to manage the recruitment and on-boarding process. Tasked with other responsibilities within months of hire due to competencies. Partnered with C-Suite and Directors to develop plans for their department in relation to all affairs regarding Human Resources.

Championed recruitment and on-boarding; implemented a new on-boarding briefing given to all new employees to ensure knowledge of the organization and to remain in compliance.

Re-invented and implemented a new tracking system for certifications and licenses for the healthcare staff.

Introduced new reporting systems with a metric-based report for leaders to be held accountable for ensuring that all of their staff were in compliance with the local, state and federal policies, laws and regulations.

Contributed to the HR budget by keeping cost low for the recruitment and retention initiatives.

Contributed to compensation management by processing, reviewing and creating compensation reports specifically for the position in question.

Administered all benefits and worked with vendors to ensure that the employees were given fair and adequate information geared toward their specific needs.

Championed employee relations; Partnered with directors to advocate for the employees as well as the employer. Trinity Charter School Austin, TX 2014-2015

Human Resources Manager

Charter school catering to numerous schools in the state of Texas that accommodate students in a non-traditional learning atmosphere Recruited to start the Human Resources Department from ground up. Championed the whole Human Resources Department for the organization to include being Interim Business Manager for three months while recruiting for the position.

Drove the organization to transition from an outdated application system and Human Resources Information System (HRIS) to a fully integrated application system and HRIS.

Introduced a new metric based performance system that was measurable across the organization to compensate the employees reasonably according to the percentage they achieved.

Analyzed compensation data and evaluated job position to determine their classifications and salary scale.

Introduced and implemented policies for the organization in order to stay in compliance with local, state and federal laws.

Developed job descriptions for old and new positions; ensured that all of the necessary information was listed to be compliant.

Implemented change management processes; Organization acquired a three new schools in one month and the numerous departments’ processes had to be changed to stay in compliance with local laws. Department of the Army Fort Hood, TX 2013-2014

Human Resources Associate

Government sector catering to military personnel nationwide Recruited as the Officer Reassignment HR Specialist and Verifying Official with responsibilities for interpreting and applying regulation and programs precedent to military personnel.

Championed reassignment orders for Officers and their families to ensure a smooth transition to their next duty location.

Briefed military personnel on their entitlements and benefits associated with a permanent change of duty (PCS) assignment.

Collaborated with the transportation department to determine the most effective and efficient travel means. Killeen ISD Killeen, TX

Administrative Representative/Human Resources 2012-2013 Public School District for the Killeen/Fort Hood Area Recruited to manage the front office staff, student workers and substitute teachers. Greeted all visitors and directed to the correct department.

Championed the management of the front office staff to ensure quality customer service.

Collaborated with Administration for marketing purposes to market the programs available to the community and students

Assigned substitute teachers classroom assignments to ensure coverage of all classrooms Security Benefit Group Topeka, KS 2006-2010

Retirement Plan Analyst/Client Service Analyst II- Team Leader Financial institution with $34B in assets catering to stakeholders with annuities and mutual funds Recruited to help manage the Retirement Plan department. Promoted within five months to team leader and served as a senior leader for more than twenty employees in the department. Audited all processes for the department to ensure quality processing. Supported quarterly budget for staff. Named one of the first employees of the company to pass the American Society of Pension Professionals and Actuaries (ASPPA) Retirement Plan Fundaments. (RPF).

Championed all new business for the Retirement Plan Department

Managed all Individual Retirement Accounts (IRA)

Implemented new process for the department

AmerUs Annuity Group Topeka, KS 2005-2006

Licensing and Contracting Analyst/Marketing Analyst Financial institution catering to stakeholders with annuities and mutual funds Recruited to manage transfers in the marketing department and process contracts for the potential stock brokers and advisors.

Managed the marketing program for the transfer department

Processed contracts on the internal systems for the new individual representatives that were given a contract with the company.

Monitored reports for the company and called transfer companies regarding the status of the outgoing transfers.

Championed all training

Education

MHRM Degree- Keller Graduate School of Management (DeVry) - 2014 BBA Degree- Friends University- 2010

AS Degree – Allen County Community College – 2008

Graduate Certificate in Human Resources Management – Keller Graduate School of Management (DeVry) -2013 Professional HR Affiliations

Member – Society of Human Resources Management (SHRM) Software and Skills

Software: Microsoft Office Suite, Taleo, E-Verify, TimeClock Plus, HRB-ADP, iCIMS, Kronos, Texas DPS, TEAL, TxEIS, TEA SE, ETOPMIS, ISM, Military Personnel Division Levy Section (Blue Screen), eMilpo, EDAS, Pernet, Omni System, Customer Relationship Management (CRM), PeopleSoft, Easy Pay, Lotus Notes, AS400, Marketing Communication System (MCS), Pass, Group Trading Platform (GTP), UNET, GDRC, Seamless, MMIS (Medicaid Management Information System), IDR (Integrated Data Repository) Skills: Leadership, Auditing, Multi-tasking, Training, Recruiting, Interviewing, Onboarding, Management, Excellent and strong Communication and Writing skills and customer service.



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