Karen Rhodes

Rehoboth Beach, DE 443-***-**** ac0wzy@r.postjobfree.com

Mainframe Applications Developer

Forward-thinking, solution-focused, and experienced mainframe developer with strong analytical abilities, a keen attention to detail, and a proactive approach to challenges in the workplace. Skilled in COBOL programming, SQL queries, leading incident management, analyzing data for errors, and provided superior customer service to both internal and external stakeholders. Capable of learning new technical initiatives quickly, building cross-functional teamwork, and maximizing resources within the workplace.

Areas of Strength

Mainframe Resources

COBOL Programming

JCL Job Editing

SQL Querying

Incident Management

Data Evaluations

Claims Processing

Strong Technical Acumen

Cost Control Measures

Resource Optimization

Highly-Detailed

Analytical and Organized

Related Professional History

HIGHMARK HEALTH SOLUTIONS, Associate Application Developer 2014 – 2017

Revised COBOL programs and JCL jobs on the Federal Employee Plans division of Highmark Blue Cross Blue Shield. Provided on-call and production support services for healthcare mainframe applications.

Revised files, updated data, and documented procedures, ensuring accuracy and efficiency.

During last year, worked in incident management, monitoring tickets for timely processing and communicating with ticket assignee to assist in gathering resources and providing recommendations.

Acknowledged and responded to tickets within 15 minutes of ABEND, reviewed DUMPMASTER, ABEND code, and other information to resolve issues and managed jobs successfully.

Collaborated with assignees and clients to ensure test incident tickets were completed in a timely manner, arranging meetings with resources, assignees, and management to complete tickets.

COMPUTER AID INCORPORATED, Mainframe Computer Programmer 1999 – 2002

Successfully provided work as a mainframe programmer and as an assistant to the facility manager.

Wrote and revised COBOL programs, using JCL jobs and SQL queries, supported the 24 hours per day and 7 days per week hotline and on-call job ABENDS.

Ordered hardware and software, provided asset management for personal computers, laptops, phones, pagers, locks, keys, and other assets as needed.

Took photos and managed the employee ID badges, troubleshot printers, and documented policies.

Additional Work History

MARINER’S COURT CONDOMINIUMS, Building Manager 2009 – 2014

Worked closely with renters and owners to answer questions and ensure building met all required specifications. Coordinated with vendors to quickly resolve issues and building challenges.

Managed the pool area and lifeguards, along with painting, tending plants, and caring for flowers.

MID-ATLANTIC BOATS AND EFC MANUFACTURING, Accounting Clerk 2004 – 2007

Partnered closely with cross-functional team members to complete a variety of accounting duties, including accounts payable and accounts receivable, payroll, general ledger entries, and bill paying.

As needed, assisted with human resources duties, coordinating employee paperwork and on-boarding.

Education

Six Sigma Certification

COBOL Boot Camp

Computer Programming Certificate

CAI Programming Institute

Associate of Applied Science-Computer Information Systems

Delaware Community Technical College

Bachelor of Arts – Behavioral Science

Wilmington College

Associate of Applied Science – Human Services

Delaware Technical Community College

Technical Skills

Microsoft Office – Word, Excel, PowerPoint, Access, and Lync

Lotus Notes Peachtree Customer Accounting Packages Visio

Remedy COBOL COBOL II JCL SQL VSAM UNIX Scripts

CL RPG PHP HTML VB.NET TSO/ISPF Endevor

Teradata HP Service Manager DumpMaster I-Series Navigator

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