Paula M. Grange

Garner, NC 919-***-**** ac0wxo@r.postjobfree.com

Experienced and dedicated QA professional with over 25 years of experience in various IT industries. Detail-oriented, quick learner, and goal-focused IT professional that can successfully deliver exceptional test results.

Manual Quality Assurance Tester/Team Lead/Analyst: UAT Functional SIT End to End Testing Tier 2 Level Technical Support: applications, UI, printing, installation, electronic mail, and operating systems.

Summary of Qualifications

Extensive development of 2008 IEEE 829 Standard test plans for various projects and internal integrated processes

Expert manual test case writer

Proficient manual web application testing via the following browsers: IE, Firefox, and some Chrome via the Waterfall methodology for SDLC projects.

Working knowledge of Agile methodology for software development

Experience in developing Test Traceability Matrix and Gap Analysis.

Strong recreation and resolution results of defect backlogs

Proficient in defect management: evaluation and analyst

Employment Experience

Volunteer

North Carolina Department of Commerce

Division of Employment Security, Raleigh, NC March 2017 – current

Assist clients with basic computer guidance to employment websites, LinkedIn, printing and NCWorks applications

Computer Installer, Self Employment Garner, Clayton and Raleigh, NC April 2016 –

Consult small business owners about their home network system

Setup and Install home networks: software, printers in Windows 8 and 10 on Laptops, All in One, and Surface Pro

Remove malware and virus -

Train small groups( < 10) basic Window 10 functions and features

Senior Test Engineer

SLI Global Solutions Denver, CO October 2012 – March 2016

North Carolina Department of Health & Human Services, NC MMIS+ Test Management Raleigh, NC

Developed 75% of the manual Healthcare NCTracks End to End and UAT tests

Setup and managed OMMIS Lab Support for all NCTracks UAT Testers

Coordinated and planned UATs and CSR UATs test cases, test data, test ids, and test execution test schedules for all UAT testers.

Collected UAT test case execution results for weekly status meetings

Reported daily and weekly status to all stakeholders

Resolved 70% of the backlog of Provider Task Team’s Level 1 and 2 claim submission issues

Created and recreated UAT defects through resolution

Team leader for 8 - 12 CSR Test Coordinators

Managed and maintained CSR Test Coordinator Weekly Assignments and CSR Status Reporting

Organized and conduct Subject Matter Expert (SMEs) SIT Vendor Test Reviews

Designed the SME Sign-off approval form

Ensured that all stakeholders signoffs were collected and stored in our artifacts directory.

Participated in UAT and CSRs planning and reviews to provide input on functional testing strategies, schedules, dependencies, or potential problems.

Quality Assurance Tester/Team Lead

Computer Science Corporation (CSC) Raleigh, NC March 2011 – September 2012

Wrote 80% manual Software Integration Test (SIT) web-based user interface (UI) NCTracks test cases for 5 project builds: Pega, Finance, SAS Reports, User Role Security and Audit Logging per business requirements and specification for the North Carolina Office of Department of Human and Health Services (DHHS) Medicaid Management Information System Services (NCMMIS)

Executed SIT Pega, User Role Security, AVARS – Automated Voice Response Systems, Audit Logging, and Web User Interface test cases.

Created SQL queries to retrieve data to exercise code that handled several table implementations using XQMF Tool on an Ms SQL Server

Defect reporting/tracking of project build issues to reproduce details of the problems found during SIT.

Managed 14 Financial testers: daily SIT test case assignments and test executions

Created SIT test case templates to ensure the tester’s covered all requirement in their test cases per functional areas.

Collected and reported daily and weekly SIT test status to test management and the Stakeholders

Developed training packets which outlined our test process, naming conventions and trained all of our new SIT testers.

Quality Assurance Analyst

Paragon Application System Holly Springs, NC June 2007 – November 2009

Created and managed a team QA Database of Function Verification, Regression, Installation & Packaging and Usability test cases by products Configbuilder, ATMulator, FASTest, FASTress, and Web FASTest

Developed/Executed Function Verification (FVT) ISO8583 test plans, test scenarios and test cases for user interface, software applications for ATM Simulations Tools for Banking and Credit Card Transactions

Recreated of Windows 2000 and TCP/IP network issues on test lab machines

Software Engineer Contractor

Lenovo RTP, NC October 2006 – June 2007

Software Integration and Installation testing of special projects for various laptop models

Developed/Executed Web-based Software Integration (SIT) and User Acceptance (UAT) test plans and test cases for software applications that support wireless WAN, wireless LAN, wired connections on various laptop models.

Reviewed/Updated processes, packaging and on-line documentation for technical accuracy

Configured and Installed Windows Vista, 2000 and product perquisites on various laptops and desktops to support various domestic and international languages using Install Shield.

Managed Customer reported software problem tickets: Recreation, Resolution, and Fix Verification

Education

BS Computer Science Winston-Salem State University Winston-Salem, NC

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