Andrea Jayne Malin __

**** ******** **** ****** ****, Tennessee 37174 ac0wvr@r.postjobfree.com 615-***-****

Profile:

Highly dedicated and motivated office management/customer service and credentialing professional; offering significant experience in self-directed positions requiring superior customer service and executive support within the medical field. I am looking for a company that can utilize my experience to our mutual benefits.

Professional Experience:

Human Resources Coordinator/Staffing Coordinator

Milestone Staffing, Nashville, TN. (August 2016-Present)

Responsible for hiring of all new staff, including the application process, interviewing, verification of credentials and licensures, background investigations, drug screens, E-verification for employment, I-9 and new hire information for payroll. Daily and weekly pay verification and submission of timesheets for payroll and submission of final payroll reports.

Case Management Coordinator/Provider Relations Network Liaison

Corvel Corporation, Franklin, TN. (April 2011-May 2016)

Production of Case Management hourly billing, per specific third-party customer billing guidelines, case management report critiquing & evaluation prior to client submission and billing. Continual contact with case managers in the field, regarding work comp referrals & patient demographics & appointments. Building specialty/injury specific panels on deadline as well as state mandated initial employment panels. Responsible for accurate network development regarding changes to contracts. i.e.: location, providers, and network & tax id/entity name changes. Complete updating of all PPO Network providers.

Staffing Coordinator

Nursing Resource Solutions, Nashville, TN. (May 2009 - April 2010)

Complete staffing for medical and surgical facilities in the Nashville and surrounding area. Daily placement of staff and constant contact with facility, administration and staff to insure shift coverage (day & night). Prepared and conducted weekly staff meetings. Collection and verification of all employee credentials and license information, including urine drug screens, I9, background investigations and reference checks.

Assistant Underwriter

State Volunteer Mutual Insurance Co., Brentwood, TN. (December 2002 - July 2008)

Complete service and maintenance of physician and physician group accounts, including changes to limits of liability, rating premiums, life career changes, i.e.: specialty, hours, retirement, reducing practice procedures. This position required a high degree of knowledge of policy content and knowledge of the malpractice insurance business in general. Heavy, daily phone contact with physicians and their staff, contact with other departments within the company and a team effort with the Underwriters and Management. Generated policy endorsements as well as writing new policies. Research and verification of physician’s employment and medical training backgrounds (Credentialing).

Office Manager and Executive Assistant

Malin Medical, Inc/CMA Medical, Inc., Nashville, TN. (July 1992 - August 2002)

Office Manager responsible for marketing concepts, advertising layout and design. Processing of accounts receivables/payables and sales invoicing. Payroll, general ledger entries, monthly and yearly sales tax statements, year-end payroll tax statements and monthly and year-end company closings. Coordination, travel arrangements and attendance of regional sales conferences.

Andrea Jayne Malin

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Summary of Qualifications:

Medical, Insurance & Customer Service:

Office Management

Hiring and credentialing

Medical Staffing

Purchasing

One call customer issue resolution

Contract & policy negotiation

Complete service and maintenance of MD and MD group policies

Knowledge of policy content and knowledge of the malpractice business in general

Executive Support:

Calendar management

Creation of client materials

Correspondence

Telephone and email communications

Assisting with personal business

Coordinating industry events

Travel arrangements

Administrative Expertise:

Database Management

Financial analysis

Legal documentation

Banking

Bookkeeping – AP/AR

Meeting planning

Ordering supplies, answering phones

International and Domestic funds wiring

Project & Marketing Management:

Direction, planning and management of project development

Conducting research

Production of financial documentation

Creating project presentations and marketing presentations from conception to completion

Technical Proficiency:

Microsoft Office Suite

Dotstaff – Payroll and Billing Management System for Knowledge Services

Rate-O-Matic – Insurance Rating System

Most Windows applications including Windows 2010

Scanner, Copier, Fax, Multi-line phone systems, postage and mailing systems

Education:

Franklin Vocational School, Franklin, TN – Photography/Graphic Arts

Franklin High School, Franklin, TN

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