Andrea Jayne Malin __
**** ******** **** ****** ****, Tennessee 37174 ac0wvr@r.postjobfree.com 615-***-****
Profile:
Highly dedicated and motivated office management/customer service and credentialing professional; offering significant experience in self-directed positions requiring superior customer service and executive support within the medical field. I am looking for a company that can utilize my experience to our mutual benefits.
Professional Experience:
Human Resources Coordinator/Staffing Coordinator
Milestone Staffing, Nashville, TN. (August 2016-Present)
Responsible for hiring of all new staff, including the application process, interviewing, verification of credentials and licensures, background investigations, drug screens, E-verification for employment, I-9 and new hire information for payroll. Daily and weekly pay verification and submission of timesheets for payroll and submission of final payroll reports.
Case Management Coordinator/Provider Relations Network Liaison
Corvel Corporation, Franklin, TN. (April 2011-May 2016)
Production of Case Management hourly billing, per specific third-party customer billing guidelines, case management report critiquing & evaluation prior to client submission and billing. Continual contact with case managers in the field, regarding work comp referrals & patient demographics & appointments. Building specialty/injury specific panels on deadline as well as state mandated initial employment panels. Responsible for accurate network development regarding changes to contracts. i.e.: location, providers, and network & tax id/entity name changes. Complete updating of all PPO Network providers.
Staffing Coordinator
Nursing Resource Solutions, Nashville, TN. (May 2009 - April 2010)
Complete staffing for medical and surgical facilities in the Nashville and surrounding area. Daily placement of staff and constant contact with facility, administration and staff to insure shift coverage (day & night). Prepared and conducted weekly staff meetings. Collection and verification of all employee credentials and license information, including urine drug screens, I9, background investigations and reference checks.
Assistant Underwriter
State Volunteer Mutual Insurance Co., Brentwood, TN. (December 2002 - July 2008)
Complete service and maintenance of physician and physician group accounts, including changes to limits of liability, rating premiums, life career changes, i.e.: specialty, hours, retirement, reducing practice procedures. This position required a high degree of knowledge of policy content and knowledge of the malpractice insurance business in general. Heavy, daily phone contact with physicians and their staff, contact with other departments within the company and a team effort with the Underwriters and Management. Generated policy endorsements as well as writing new policies. Research and verification of physician’s employment and medical training backgrounds (Credentialing).
Office Manager and Executive Assistant
Malin Medical, Inc/CMA Medical, Inc., Nashville, TN. (July 1992 - August 2002)
Office Manager responsible for marketing concepts, advertising layout and design. Processing of accounts receivables/payables and sales invoicing. Payroll, general ledger entries, monthly and yearly sales tax statements, year-end payroll tax statements and monthly and year-end company closings. Coordination, travel arrangements and attendance of regional sales conferences.
Andrea Jayne Malin
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Summary of Qualifications:
Medical, Insurance & Customer Service:
Office Management
Hiring and credentialing
Medical Staffing
Purchasing
One call customer issue resolution
Contract & policy negotiation
Complete service and maintenance of MD and MD group policies
Knowledge of policy content and knowledge of the malpractice business in general
Executive Support:
Calendar management
Creation of client materials
Correspondence
Telephone and email communications
Assisting with personal business
Coordinating industry events
Travel arrangements
Administrative Expertise:
Database Management
Financial analysis
Legal documentation
Banking
Bookkeeping – AP/AR
Meeting planning
Ordering supplies, answering phones
International and Domestic funds wiring
Project & Marketing Management:
Direction, planning and management of project development
Conducting research
Production of financial documentation
Creating project presentations and marketing presentations from conception to completion
Technical Proficiency:
Microsoft Office Suite
Dotstaff – Payroll and Billing Management System for Knowledge Services
Rate-O-Matic – Insurance Rating System
Most Windows applications including Windows 2010
Scanner, Copier, Fax, Multi-line phone systems, postage and mailing systems
Education:
Franklin Vocational School, Franklin, TN – Photography/Graphic Arts
Franklin High School, Franklin, TN