Customer Service Office

***H Fairview Road #***

Simpsonville, SC *****

Phone 864-***-****

E-mail: ac0wui@r.postjobfree.com

Roger T. Wheeler

Objective

To utilize my skills, experience and creativity to benefit your company in a progressive position.

Work Experience

8/2012 – Present Teletech Corporation Gray Court, SC

@Home Call Center Customer Service Agent utilizing divisional training in Front Office, Back Office, Chat Coach and CCOI Escalations to offer customers and instructor web support and help desk functions to schedule classes, record completion status and collect payments utilizing Salesforce and Saba programs 11/2011 – 8-2012 Dollar General Gray Court, SC

Create a vibrant and orderly shopping experience for customers. Keep store inventory up to date and make sure customers have easy access to products.

5/2009 – 9/2011 Sandlappers Bar & Grill Myrtle Beach, SC

Owner operator of an oceanfront bar located in a “condotel” business setting expanding restaurant reach to all surrounding condominiums and businesses,. Responsible for the daily operations and events in house and in the surrounding areas, daily interaction with employees and vendors to provide an exciting beneficial refreshing experience, maintain all inventories, process payroll as well as design of logos, caricatures, advertising and promotional packages. 4/2003-5/2009 Stark Truss Company Laurens, SC

Create architectural drawings utilizing Mitek and Truss Joist software modifying customer supplied blueprints. Responsible for face to face customer interaction to create unique designs and expand the production possibilities for the company. Create all material takeoffs and design of engineered wood products for conformity to codes and appropriateness. Created Excel spreadsheets for cost/usage tracking, updating of material pricing database and creation of accurate reports to better control material inventory. Work from home office and office settings and acted as contact person for customers, vendors and sales representatives. 1/2002-3/2003 Templeton Construction Laurens, SC

Supervised and coordinated construction projects ranging from home additions to commercial projects to maximize the construction creativity while minimizing the time and expense for the company. Supervision of all construction, employees and sub-contractors. Responsible for payroll, project take-offs and adherence to all codes and proper construction procedures.

Education 1994-1996 St Petersburg College St. Petersburg, FL Associates Degree in Computer Graphics

Skills

I am experienced and comfortable managing employees and customer interaction. I am motivated and work efficiently in office or mobile settings. I am very computer knowledgeable and have experience in many programs such as, Salesforce. Saba, Avaya, Auto CAD, Micro-station, Arc/Info-Unix, Microsoft Office (Excel, Outlook, Word), Windows 10, ILevel TJXpert, TJBeam, Mitek E-Frame, Libre Office