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Customer Service Manager

Location:
Flushing, NY, 11354
Posted:
June 19, 2017

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Resume:

JULIO G. FLORES

Flushing, NY ***** (H) 718-***-**** (M) 646-***-**** ac0wtu@r.postjobfree.com

BSA, AML, OFAC and KYC Analyst

Highly experienced in Wire Transfer Investigations

SUMMARY OF QUALIFICATIONS

Extensive and diverse experience in Bank Compliance including OFAC potential match analysis, BSA-AML Investigations, Transaction Surveillance, SAR filing and Wire Transfer Investigations.

Highly skilled in Corresponding Banking Investigations, Transaction Monitoring and KYC

In-depth knowledge investigating, processing and formatting Wire Transfers; Chips and Swift.

Worked at Bank of America NY from 1976 to 1996 and at Union Bank of California NY from 1997 to 1998 as Team Leader Wire Transfer Investigations-Interbank Compensation Unit, Assistant Operations Manager and as Senior Wire Transfer Investigator respectively.

Worked at Wachovia Bank NY from 1998 to 2001 as Senior Customer Service and Funds Transfer Specialist.

Strong organizational and analytical skills.

Ability to multi-task, make decisions and handle case load independently.

Fluent in English and Spanish. Use spoken and written words effectively.

PROFESSIONAL EXPERIENCE

TD Securities Incorporated, New York Mar2016-Apr2017

AML Compliance Officer

Applying AML, KYC and OFAC skills and BSA guidelines, conducted extensive Customer Due Diligence on PTA (Pay through Accounts) clients domiciled or based in the United States and Canada by utilizing the company data bases and various search engines including World Check, Google, Morning Star, Iron Mountain, Prime, Gold Tier and E-Vision.

Coordinated through the day via phone and e-mail with Relationship Managers to obtain required information including schematics of client’s ownership needed for completion of CDD reviews or for onboarding of new clients.

Responsible in monitoring activity of clients added to AML Unit PTA WatchList to ensure no derogatory information is found on the media and checks activity processed by these clients and that the transaction activity is consistent with the nature of their business and KYC principles.

Monitored the AML Unit PTA Lockbox to ensure check activity of selected clients in this group was consistent with their original onboarding PTA application in terms of number of checks processed and transparency and consistency as to the nature of their business and their expected activity.

Adjusts risk ratings when necessary based on changes in jurisdiction, negative media, and identification of PEP(s) etc.

Screened OFAC hits through Prime System to determine whether hits were true hits or false positive.

Escalated True Hits and adjusted Risk Rating in accordance with Scorecard Methodology.

Mashreq Bank PSC, New York Jul2015- D ec2015 BSA Compliance Officer-OFAC Analyst

Performed extensive OFAC potential match analysis on incoming and outgoing wires, book transfers, vessel tracking and swift correspondence through E-GIFTS and company’s automated systems (average 2,500.00 daily items).

Escalated possible true hits and assisted in enhancing system to obtain accurate search results and eliminate redundancy of false positive hits. Provided expertise, support and/or recommendations for SAR (s) filings and other general AML and KYC issues.

Performed (CDD) Customer Due Diligence on Correspondence Banking and Exchange Company Clients through complete analysis of client transaction activity downloaded through E-GIFTS System.

Documented findings to Department Manager for purpose of SAR (s) reporting or for making final decision whether to retain or exit the relationship.

Using OFAC Guidelines, verified manual correspondence processed by the L/ C Unit.

JPMorgan Chase & Co, New York Mar2012-Mar2015

KYC/ AML Analyst/CCB Escalations Team-CCB Negative Media

Responded to suspicious activity and suspicious behavior patterns referrals from retail branches and other specific areas of Chase Compliance by conducting complete and complex analysis of transactional activity, EDD (Enhanced Due Diligence) and Negative Media investigations on client’s relationships including those from high risk jurisdictions.

Recommended retaining or exiting these relationships after analysis of the bank’s Case Management Systems applying Negative Media Metrics and AML Risk Standards, Policies and Procedures. In addition, the recommendation documented findings retrieved from the KYC Data Bases, business account activity, credit card activity, loans, brokerages, mortgages, CTR (s) filed SAR(s), OFAC Sanctions, Prohibited Business Activity, Commingling, Subpoenas, FinCen 314 (a) and 314 (b), suspicious activity and or suspicious behavior patterns.

Liaised with Lines of Business, Senior Management and other counterparts and reported to them by way of narrative full details of each exit decision including all accounts recommended for closure supported with a spread sheet that contained present status of all consumer and business accounts balances.

JPMorgan Chase & Co, New York Mar2012-Oct2013

AML/ BSA Compliance Officer-PEP (s) Team

Based on their present account activity, negative media, red flags and previous multiple SAR (s) filed, conducted relationship reviews on PEP (s) clients concluding with making final recommendation whether to exit or retain relationships.

Using BSA Guidelines and USA Patriot Act principles, conducted extensive account activity surveillance and monitored for consistent and unusual trends and potential red flags for purpose of SAR (s) filing recommendations.

Conducted periodic Holistic Reviews and Remediation of existing clients and worked closely with Account Onboarding Team to identify, close and onboard new PEP (s) clients.

Monitored Data Bases to ensure proper PEP (s) risk ratings were updated.

Worked closely with other AML and onboarding teams, branch managers and Relationship Managers to ensure proper risk controls and means of communications with clients were updated.

Habib Bank Ltd, New York Sept 2011-Oct2011

OFAC Analyst/ AML Alerts Investigator (Consultant)

As part of short term project, performed extensive OFAC potential match screenings, escalated true hits, monitored and reported metrics.

Liaised with Compliance and Relationship Managers for escalation of true hits or if additional details needed to rule out unusual or suspicious activity found during OFAC screenings or during alerts investigations.

Using Prime Compliance Manager Operations System, World Check, Google, LexisNexis and other search engines conducted intensive investigation for negative media, suspicious activity and other types of alerts escalated through the investigations queues.

Doha Bank New York (Branch Shutdown) Apr2011-Jun2011

OFAC and BSA- AML Analyst

Performed extensive OFAC potential match analysis and transaction surveillance through E-GIFTS and company’s automated systems. Escalated possible true hits and provided daily and monthly reporting. Assisted in enhancing system to obtain accurate search results and eliminate redundancy of false positive hits. Provided expertise, support and/or recommendations for SAR (s) filings and other general AML and KYC issues.

Assisted AML/Compliance Officer providing expertise and recommendations to ensure Risk Controls functionality and adherence to BSA, USA Patriot Act and OFAC laws.

Union Bank of Switzerland (UBS), Stamford, CT Sept2010-Jan2011

Account Vetting Analyst, KYC and Account On-boarding Areas (Consultant)

In line with BSA requirements, performed Extensive (DD) Due Diligence and (EDD) Enhanced Due Diligence) on existing clients by documenting information obtained on the clients’ background utilizing a variety of independent automated and manual sources.

Analyzed client’s background for any possible money laundering red flags and escalated negative news to prevent potential reputational risk to the firm and recommended re-nesting and/or deactivation of clients and reported metrics.

Worked closely with Client on Boarding Group to ensure Articles of Incorporation, ownership structures and other customer’s records were updated and Risk Controls were in place.

American Express Bank, New York, NY Dec2008-Jul2009

Senior Funds Transfer Investigator (Consultant)

Using Intelli-Trac Operations System, successfully investigated, resolved and escalated numerous transactional issues inquiries involving Fed Wires, Chips, FX transactions, OFAC and Letters of Credit. Investigations included formatting and processing payments and adjustments as needed.

Banco de Chile, New York, NY Dec2005-Oct2008

Funds Transfer Investigator, OFAC/AML, KYC and SAR Support Analyst

Reviewed, investigated, and responded to daily filtered OFAC possible potential “matches” and responded to domestic and international inquiries related to Wire Transfers, Swift payment orders, new account openings and Bank compliance. Corroborated with various third party sources including Government Agencies and Relationship Managers as required in order to resolve true hits.

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Conducted Enhanced Due Diligence on existing clients as escalated from the AML and KYC (Know your Customer) Groups and provided findings using bank’s Case Management System and various research tools such as LexisNexis, World Check and Google and Morning Star.

Prepared supporting documents for purpose of SAR (s) filing which included red flags found in account activity, risk ratings and trends, negative media and client’s profile searches

Arab Bank PLC, New York, NY Aug2001-Aug2005

Customer Service Team Leader, OFAC and Account Surveillance Analyst

Oversaw Wire Transfer Investigations and Customer Service Unit-Staff of five.

Investigated wire transfers inquiries and OFAC potential “matches” using Intelli-Trac and Prime Compliance Manager Systems (client research and investigative software).

Conducted via automated and manual screening extensive transaction surveillance and OFAC match analysis against OFAC lists utilizing OFAC automated software to ensure no true hits were found during screening among others: wire transfers, Checks, ACH and L/C Reimbursements. Reported metrics.

Assisted in reviewing customer’s documentation and account activity applying KYC principles and guidelines in accordance with USA Patriot Act and BSA (Bank Secrecy Act).

Monitored Customer’s account activity of complex AML Investigations cases for purpose of Due Diligence requirements and SAR (suspicious activity reporting).

Assisted Operations Manager to resolve sensitive issues related to the Department’s daily operations.

Opened OFAC related cases on “true hits” and contacted necessary hot lines, Relationship Managers or other third party sources to corroborate information received and obtain advice on how to proceed.

Verified total output of correspondence adjustments and payments for Investigations Team.

EDUCATIONAL BACKGROUND

Associates Degree (AS) in Business Management, Queensborough Community College, Bayside, NY. 1979.

Bachelor of Arts (BA)-Business Administration; completed 97 of 128 credits, Pace University, New York, N.Y.

Selected courses and seminars: Human Relations in Banking, Money and Banking. American Institute of Banking (AIB), New York, NY. Attended and completed various AML, KYC, OFAC and Leadership workshops and BSA course work training.

COMPUTER SKILLS

Microsoft Word; Windows XP, Excel,

Knowledge of various Operating Systems including PEGA, Actimize Data Pro, Montran, Intra-Net, Intelli-Trac, E-Gifts, CIF, Prime Compliance Manager, Fortent, Business Objects and Iron Mountain.

Skilled in various search engines including Google, World Check and Lexis Nexus and Morning Star.



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