Employee Relations Manager

Alenda Young Durr, MSHR, SHRM-SCP & HRBP®

Naperville, IL 60563

www.linkedin.com/in/alendadurr

ac0woj@r.postjobfree.com 773-***-****

Senior Human Resources & Employee Relations Leader Trusted Coach & Advisor who Designs Programs to Promote Engagement & Productivity Detail-oriented problem-solver experienced across multiple industries at innovating solutions that align policies and processes which ensure organizational compliance, facilitate results and best leverages employee diversity. Adept at promoting inclusion as innovation tool for progressive cultural impact. Recognized for authoritative grasp of expertise, building stakeholder consensus in problem solving and serving as trusted partner and coach to leadership. Strong 2-way communicator and facilitator. Areas of expertise:

Labor & Employee Relations Strategic Talent Acquisition AA/EEO Compliance Project Management Policy Communication Process Alignment Professional Experience

Cushman & Wakefield / C&W Services (formerly DTZ, Inc.) – Chicago, IL

(2nd-largest global firm in integrated property services industry, employing 43K+ people) Director, Compliance & Diversity – HR Americas 2014 - 2016 Provided leadership on continual development, implementation, and evaluation of effective EEO/AA programming. Directed promotion of corporate diversity and inclusion strategies. Acted as Integration Lead for legacy policy issues in highly matrixed organization.

• Minimized potential legal exposure and associated penalties by managing effective government compliance program and serving as senior escalation point/legal liaison in employee relations matters.

Coached and developed all levels of HR and management regarding federal and state agency charge responses, audits, and compliance reviews; Trained HR generalists to suitably oversee internal investigation process.

• Supervise activities of 18-member, cross-organizational, executive Americas Diversity Council. Established 3-year Strategic D&I Roadmap to recharge, deepen, and sustain corporate strategy.

• Partnered with HR and division leaders to review, update, translate, and publish NLRA- compliant U.S. employee handbooks for respective employee populations. Integrated multiple policy versions through 2 concurrent company mergers, prioritizing by immediate cost, culture, and systems impact.

Nalco, an Ecolab Company – Naperville, IL

(global leader in water, hygiene, and energy technologies & services, employing 12K) Senior HR Business Partner 2012 – 2014

Promoted to lead and coordinate people-management agenda for 6 corporate functions including Finance, Marketing, Legal, and Research, Development & Engineering in a matrixed organization . Orchestrated change management projects and shared responsibility for functions’ goal and target delivery.

• Annually implemented Talent Review and Succession Planning processes with function leadership; designed and tracked employee development action plans and progress.

• Trained function leadership to rollout new engagement survey, provided coaching on effective results conveyance, building action plans with employees, and reporting progress and success stories.

• Designed global organization for Global Safety, Health, and Environment Division used to streamline business function operations, increase efficacy of service delivery, and address unique market needs.

Alenda Young Durr ac0woj@r.postjobfree.com Page Two

Manager, HR Policy & Compliance (HRPC) / Sr. EEO Specialist 2007 – 2012 Promoted to mobilize HRPC Team. Ensured commitment to equal employment opportunities included in all decisions related to recruiting, hiring, compensation, promotion, transfer, corrective action, layoff, termination, training, and other terms and conditions of employment. Served as lead investigator and legal liaison. Managed risks associated with complex employee relations decisions.

• Developed internal investigations handbook for HR Business Partners and EEO team members; developed and facilitated 8-week workshop on actively managing and assisting in investigation and other fact-finding processes.

• Designed diversity sourcing strategy as lead of Diversity Task Force, chartered to attract and retain diverse talent; devised framework for corporate inclusion strategy for 2010 rollout.

• Served as local coordinator of initial Employee Networks Fair, cultivating 8 respective Employee Network Groups (ENG) on Naperville campus

Chicago Transit Authority – Chicago, Illinois

(nation’s 2nd largest public transit agency servicing city of Chicago and 40 surrounding suburbs) EEO & Service Equity Officer 2001 - 2007

Administered Affirmative Action Plan, monitored company compliance of Title VI of Civil Rights Act, and developed policies and procedures. Investigated employee and customer claims of harassment and discrimination. Trained employees in pertinent harassment, discrimination, and diversity issues. Managed relationships with 40+ unions on property. Assumed duties of manager when absent.

• Created and launched “United We Stand” Inclusion Campaign in response to September 11th tragedies.

• Spearheaded Limited English Proficiency (LEP) project to improve access to company programs and activities for transit customers with limited skill in English language. Recruiter 2000 - 2001

Enlisted and placed qualified union, exempt and non-exempt candidates for multiple Chicago-area facilities. Consulted with management and coordinated strategic staffing plans.

• Authored “A CTA Manager’s Guide to Effective Selection” which formalized previously undocumented hiring policy and procedures.

• Organized Recruiter’s Roundtable to address process alignment, communication, and functional competency issues.

Additional Related Experience

Gained valuable HR Generalist and Talent Acquisition experience at various Fortune 500 Companies including:

• Aon Corporation – Recruiter

• Georgia Pacific (Formerly Fort James Corporation) – HR Associate

• BP (Formerly Amoco Corporation) – HR Associate, Staffing Representative

• University of Illinois at Urbana-Champaign - Program Coordinator, Office of Admissions & Records Education & Certifications

Master of Science (MS), Human Resources, Loyola University Chicago, Chicago, IL Bachelor of Arts (BA), English Literature and Composition, University of Illinois at Urbana-Champaign Senior Certified Professional (SHRM-SCP) & Certified HR Business Partner (HRBP® ), SHRM Certified Professional Coach (CPC), Wainwright Institute of Professional Coaching Licensed Real Estate Broker and REALTOR®, State of Illinois

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