Print Support Specialist

Fred Masciangelo

Print Support Specialist * - Eco Solutions Ricoh USA, Inc at Wells Fargo

Mantua, NJ 08051

ac0wnj@r.postjobfree.com - 856-***-****

Energetic Core Team Assistant who provides the experience and critical thinking necessary to successfully facilitate client relations. Technical Customer Service Specialist with the capacity to quickly learn and synthesize new networking technologies. Team Player who is flexible, reliable, and adaptable to dynamic environments.

Authorized to work in the US for any employer

WORK EXPERIENCE

Print Support Specialist 1

Eco Solutions Ricoh USA, Inc at Wells Fargo - Philadelphia, PA - January 2016 to Present Responsible daily support of site specific printers proactively supporting 500 employees

● Initiate immediate first time resolutions to device issues within a thirty-minute time frame

● Operate Real Time Smart Device Monitor to respond to employee printing needs

● Document and submit Host Name and IP address changes periodically for Wells Network

● Initiate procurement of printer hardware managing on-site consumables inventory

● Engaged Contributor of EOY Restack Project working with Wells National Managers/PC Analysts

● Responsible for submitting service requests using Wells Fargo online workflow system

● Initiate scan to network and scan to email requests to national tech coordinators for LOB

● Record day to day activities using Enterprise Eco Solutions managed ticket system Field Support Representative

Ricoh USA, Inc - Philadelphia, PA - October 2015 to January 2016 Support the daily operations of one or more Managed Services locations

● Responsible for copy jobs, electronic faxes, and TRAC management system toner requests

● Created cases and claims for damaged, displaced packages and parts

● Resolved problems with malfunctioning devices and reported to associate techs Commercial Services Executive

Ricoh USA, Inc - Wayne, PA - July 2014 to October 2015 Provided consultative cross-selling in digital imaging, document management, and marketing

● Achieved customer satisfaction by solving problems and building rapport

● Received Top Revenue Sales Contest Award 128% High Rollers May 2015

● Headed Ricoh Representation of South Jersey Chamber of Commerce 2015-2016 Mt. Laurel Account Executive

Aspromonte Marketing - Cherry Hill, NJ - March 2014 to June 2014 Outsourced for Direct Energy LLC, by targeting small to medium businesses

● Explained Direct Energy Price Guarantee and generated new leads

● Performed cold calling and day to day selling for gas and electric supply rates

● Interviewed potential candidates for new management trainees during field evaluations Outside Sales Executive

Alpha Card Services - Trevose, PA - February 2013 to May 2013 Maintained 100 direct sales reports for existing and new accounts

● Built key relationships to identify, generate, and secure new mid-market business clients

● Closed sales deals on a consistent basis by prospecting in an open mid-market territory Business Technology Consultant

Comcast Business - Cherry Hill, NJ - December 2007 to February 2013 Managed small to medium size accounts and territories (Atlantic City-Shore Area) for world's largest mass media and communications company

● Delivered new sales opportunities by building, expanding, and growing a large mid-market Territory

● Drove new revenue growth and customer satisfaction with continuous service improvement

● Gained experience by working with technical analysts and related support staff to facilitate equipment installations

● Exceeded sales using channel partner program by educating clients and cross-selling IP and telecom products

● Provided base level IT support to non-technical personnel within the business EDUCATION

B.S. in Business Management

University of Phoenix - Philadelphia, PA

2006

A.S. in Liberal Arts and Business

Camden County College - Blackwood, NJ

1994

SKILLS

Customer Service (Less than 1 year), Microsoft Office (Less than 1 year) ADDITIONAL INFORMATION

Skills

Customer service expert Microsoft Office

Skilled multi- tasker TCP/IP and WAN

Windows 10 Configuration

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