Paul Riley

ac0wlm@r.postjobfree.com § 405-***-****

Moore, OK, 73170

Information Systems Manager & Network Architect

System Implementations Network design, Troubleshooting & Support Help Desk Operations

Forward-thinking Information Systems Manager and Network architect with 15+ years’ achievement driving software and hardware support teams to new levels of quality and efficiency in both government and corporate environments. Rich history of success coordinating small and large teams of cross-functional technical resources that implement and manage reliable networks and troubleshoot the most complex escalations from internal and external clients. Diligent customer service strategist and team leader who pushes junior technical resources to new levels of performance and productivity. Adept at assembling well-rounded teams of technology experts bringing efficiency to all types of business and operational processes.

Areas of expertise:

Data Center, Systems, and Network Design, Implementation & Administration – Hyper-v – On-Site & Remote Technical Support – Software & Hardware Installations

Project Management – Staff Training & Development – Strategic Resource Coordination – Customer Service – Quality Assurance

Professional Experience

Chickasaw Nation Industries– Oklahoma City, Oklahoma 2015 to present

Contractor for the Federal Aviation Administration (FAA) in support of AJW-173 Voice switching project part of the National Airspace System.

Network Architect/Engineer

Technical design and support for Voice switching and Air Traffic control tower clients across the FAA operational, (FTI) National Test Bed (FNTB) National Airspace System (NAS) Enterprise Security Gateway (NESG) organization. Creating virtual machine’s to keep using older control and maintenance software on newer computer hardware. Working with the TDM to IP analog conversion projects in the voice switch engineering group. The list of software and hardware products used including Hyper-V on both Windows 10 and Windows Server 2012 R2 along with Cisco and Dell router and layer two and three switch network hardware. Provide on-site support in the area of network implementation and administration.

Creating virtual machines for the older FAA voice switches.

Testing TDM to IP conversion equipment.

Chickasaw Nation Industries– Oklahoma City, Oklahoma 2015 to 2015

Contractor for the Federal Aviation Administration (FAA) in support of the Tower Data Link Services (TDLS) project part of the National Airspace System.

Network Architect/Engineer

Technical design and support for Tower Data Link Services (TDLS) and Air Traffic control tower clients across the FAA operational, (FTI) National Test Bed (FNTB) National Airspace System (NAS) Enterprise Security Gateway (NESG) organization. Coordinated with the TDLS team of programmers and other FAA network support engineers during the programming stage for TDLS version 11 and 12. The list of software and hardware products use including Cisco and Dell router and layer two and three switch network hardware. Provide on-site support in the area of network implementation and administration.

Managed routers and switch configurations, access control list, and VLAN for 74 Air Traffic towers located though out the United States.

Managed and maintained seven test string networks used for software development.

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Paul Riley

ac0wlm@r.postjobfree.com § 405-***-****

Enterprise Engineering Services – Oklahoma City, Oklahoma 2014 to 2015

Contractor for the Federal Aviation Administration (FAA) in support of the Tower Data Link Services (TDLS) project part of the National Airspace System.

Network Architect/Engineer

Provide top-level network design and support for Tower Data Link Services (TDLS) and Air Traffic control tower clients across the FAA operational, (FTI) National Test Bed (FNTB) National Airspace System (NAS) Enterprise Security Gateway (NESG) organization. Coordinated with the TDLS team of programmers and other FAA network support engineers during the programming stage for TDLS version 11 and 12. The list of software and hardware products use including Cisco and Dell router and layer two and three switch network hardware. Provide on-site support in the area of network implementation and administration.

Managed routers and switch configurations, access control list, and VLAN for 74 Air Traffic towers located though out the United States.

Managed and maintained seven test string networks used for software development.

Dell – Oklahoma City, Oklahoma 2006 to 2014

Leading global provider of technology solutions, services, support, and computing products for consumers and businesses.

Senior Windows Systems Engineer

Provide tier-three technical support for internal and external clients across the entire Dell organization. Coordinate with teams of support engineers and programmers during complex escalations from tier-one and tier-two support involving a long list of software and hardware products including Microsoft server products 2003, 2008, 2012, Active Directory, Hyper-V, Dell storage, EMC, Compellent, EqualLogic, network hardware, Cisco, Brocade, and all Dell server. Provide on-site support for the most difficult cases. Conduct classroom and one-on-one training sessions with junior technical professionals, especially in the area of network implementation and administration. Helped grow the Oklahoma City enterprise support center from 40 front line technicians to over 140 front line technicians.

Successfully mentored 100+ IT staff following selection as a networking training specialist and technical team leader.

Played key leadership role during office efficiency and sustainability projects. Identified and secured more than $1.4M+ in annual operational savings by optimizing the office’s power utilization.

Successfully provided support for a diverse list of Dell customers in technically demanding, high-stakes environments, including projects troubleshooting software/hardware deployed around the world.

Oklahoma Dept. of Agriculture, Food, & Forestry – Oklahoma City, Oklahoma 2002 to 2006

State agency tasked with regulating a variety of farming, food safety, land preservation, and pest control activities in Oklahoma.

Data Center Architect / Systems Manager

Brought on to design and supervise a greenfield project for the Department’s network infrastructure supporting operations at 25 branch offices located in 77 Oklahoma counties. Installed and maintained a range of data networks, Juniper NetScreen firewalls, servers, NetApp SANs, and other software and hardware. Coordinate the activities of two network administrators and as many as 6 support staff planning and prioritizing a demanding schedule of troubleshooting demands, implementations, and conversions. Played key support role for the state’s OneNet program providing state agencies and offices with high speed internet and networking

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ac0wlm@r.postjobfree.com § 405-***-****

capabilities. Set up and managed temporary data centers during emergencies to help coordinate responses by state resources.

Project leader for a major security overhaul and upgrade project.

Led a $5M computer replacement project involving design and setup of a new mirrored data center with 50 Dell servers, 10 terabyte NetApp SAN, 35+ Cisco and Extreme switches, and 20+ Juniper NetScreen firewalls.

Tasked by Department leaders to establish a temporary data center during a wildfire emergency. Successfully ran the Department’s IT needs from State Fairgrounds helping to coordinate thousands of firemen and emergency resources.

Oklahoma Boll Weevil Eradication Organization – Hobart, Oklahoma 1998 to 2002

State agency tasked with eradication of the Boll Weevil

Information Technology Director

Tasked with developing, implementing, and managing a greenfield state-wide network capable of tracking the distribution of Boll Weevils in Oklahoma and coordinating pest-control responses to mitigate damage to the state’s critical cotton crops. Joined organization as one of its first employees, taking on responsibility for procuring, installing, and networking all hardware, software, and support resources. Coordinated with a long list of state and federal resources during course of project, including the University of Oklahoma, Oklahoma State University, and NASA to gather the necessary satellite imagery.

Championed development of one of the most complex and advanced Geographic Information System projects in the state’s history with 500 eventual end users and capability to coordinate dozens of airplane pesticide sprayers in real time according to insect distributions and weather conditions.

Earlier Positions

Operations Manager – High Tech Computers

Oversaw day-to-day operations of the High Tech Computer Company’s IT shop and help desk. Served as the shop’s networking subject matter expert while coordinating extensive project management, productivity, efficiency, and quality assurance efforts.

Network Administrator / Police Officer – Hobart Police Department

Served as both a police officer and network administrator for the Hobart Police Department. Provided additional networking and technical support to the city’s other offices and services.

Additional details available on request…

Education & Certifications

Bachelors of Science (BS) in Management Information Systems and Ethics – Mid-America Christian University

Microsoft Certified Solutions Expert 2012 – Microsoft

Microsoft Certified Solutions Expert 2003 – Microsoft

Microsoft Certified IT Professional: Enterprise Architecture – Microsoft

Cisco Certified Network Associate - Cisco

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ac0wlm@r.postjobfree.com § 405-***-****

Brocade Certified Network Engineer – Brocade

ArcView Certified – Esri

Police Officer Certification – Council on Law Enforcement Education and Training

I-100 / I-200 / I-300 Emergency Management Courses – United States Forest Service & Homeland Security

Commercial Driver's License (CDL) – State of Oklahoma

Private Pilot Certificate – Federal Aviation Administration

Technical Proficiencies

Email server maintenance, construction and administration – Domain Controller construction and implementation – Data center architect – Data center power – Data center HVAC – High level solutions

FTP Server administration – Print server troubleshooting and deployment – Domain name server deployment – Project management – Vendor management – IT management – IT strategy

Active Directory server deployment and administration – VMware – Hyper-V – Microsoft Project – Windows Core – System integration – Riverbed – Wireshark – Blueprinting networks – Network Service Assurance

SMTP Spam Filter construction and deployment – VPN Tunnel deployment and testing – SAN/NAS

Firewall deployment and management – Advanced switch and router maintenance

Dell Servers – Security data backup and restoration – File Server deployment – Network architect

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