Customer Service, Human Resources
Resume:
CRYSTAL REARICK
***-* ******* *****, ****** PA ac0wla@r.postjobfree.com 724-***-****
OBJECTIVE
Striving to build and maintain a long-term career in the Business Management, Human Resource, Administrative, or Mortgage fields for which I am currently earning an Associate’s and Bachelor’s Degree with a minor at Strayer University.
SKILLS & ABILITIES
Excellent Customer Service Skills
Excellent Microsoft Office (Word, Excel, Power Point) skills
Excellent Data Entry Skills
Excellent communication skills
Computer Proficient
Strong work ethic, dependable, and driven.
Easy to work with
Works well in a team setting and/or individually
Great Leadership skills
Very organized and able to multi-task well
Fast learner, easy to train
Training and mentoring experience of new and current employees
Great with answering phones and directing calls.
Sales experience and promoting company products
WORK
EXPERIENCE
NANNY/CHILD CAREGIVER CRYSTAL GRUBBS, PROSPECT PA
DEC 2016-PRESENT
General child care
Meal prep
Transportation to and from appointments and activities
Homework help
CLIENT ADVOCATE COORDINATOR MORTGAGE CONNECT (INSPIRE CLOSING SERVICES), PITTSBURGH, PA
AUG 2016 – DEC 2016 (TEMP POSITION
Answered all incoming calls and directed to appropriate department on multiline phone system
Answered all borrower questions related to title clearance and closing process
Created CPLs (Closing Protection Letters) in company underwriter’s computer program
Preformed Bankruptcy Searches
Performed Patriot Searches and reported results to Title Clearance department
Backed up Fax Bank Team with signing agents calling in to report closing status
Assisted Title Clearance Department in obtaining borrower information when directed
Answered closing questions for borrower and signing agent when appropriate
Learned various duties of other departments when able and appropriate
PRODUCT DISTRIBUTOR/LAB ASSISTANT OTT LAB, BUTLER PA
APR 2016 – JULY 2016 (TEMP POSITION
Responsible for delivery to and pick up of product from various dental offices
Intake of received product
Logging product into manual system
Various help around the lab as needed
CUSTOMER SERVICE AGENT ARMSTRONG CABLE, BUTLER PA
APR 2013 TO – AUG 2015
Answering all incoming calls for billing questions for customers
Taking payments from customers
Troubleshooting all video equipment and scheduling appointments for technicians to customer’s home when appropriate
Educating customers on billing, Armstrong services, and on all video equipment
Promoting and selling company products
Training and mentoring new employees as a member of the Training and Mentoring Team
OFFICE ASST/APPOINTMENT COORDINATOR FILTER QUEEN, VALENCIA PA
OCT 2011 – DEC 2012
Call existing customers to schedule appointments for our traveling technicians
Answer multi-line phone system to deal with customer services/concerns
Help customers with all customer service needs including but not limited to: scheduling appointments with technicians and selling them any parts and/or supplies they need for their Filter Queen machines
Send daily emails to Technicians of their day to day schedules
Promoting and selling company products, parts and needed supplies
Work with customer database and mapping programs to create the most feasible schedule for our technicians
Fulfill any customer or technician research needed by company manager
Helped interview and train new employees
OFFICE ASSISTANT HOSACK PROPERTIES, WEXFORD PA
2000 – 2003 PARTTIME DURING SUMMER AND BUSY TIMES
Worked as a general office assistant part-time during summer and other busy times
Filing and sorting of important documents
Answering phones
Keep stock of office supplies
CASHIER/CUSTOMER SERVICE ASSOCIATE BIG LOTS, CRANBERRY TWP. PA
2001 – 2001
Ran customer service desk
Worked cash register
Counted/balanced cash drawers at end of each shift
Deposited checks and cash into company bank
Helped customers with all customer service needs
CASHIER/CUSTOMER SERVICE ASSOCIATE GIANT EAGLE, CRANBERRY TWP. PA
1998 – 2001
Worked cash register
Helped customers with all customer service needs
Stocked shelves when needed
NANNY/CHILD CAREGIVER SEVERAL FAMILIES, CRANBERRY TWP/HARMONY PA
1994 – OCT 2011
Cared for children ranging in ages of nine months to fourteen years old
Full and partial weekday, weekend and evening care
General child care
Meal prep, Homework help
Transportation to and from appointments and activities
SCHOOL EXPERIENCE
STRAYER UNIVERSITY 2014 TO PRESENT CURRENT ONLINE STUDENT
BACHELOR IN BUSINESS ADMINISTRATION/MANAGEMENT
Will graduate with Associates in Business Administration in Dec 2017
Will graduate with Bachelor’s in Business Administration in June 2019
Business, Accounting, and Human Resource classes
General core classes
Honors classes as part of Honors Program
Maintained 3.8 or GPA or higher since enrollment
BUTLER COUNTY COMMUNITY COLLEGE 2010-2012 BUTLER PA
BUSINESS/HOSPITALITY MANAGEMENT
Business management classes
Hospitality management classes
General core classes
Maintained 3.6 GPA or higher while enrolled
PENN STATE BEAVER 2001-2003 MONACA PA
INFORMATION SCIENCES TECHNOLOGY (COMPLETED 2 OF 4 YR DEGREE
General core classes
Computer Science classes
Completed 8 various Computer Science courses
Maintained 3.5 GPA or higher while enrolled
SENECA VALLEY HIGH SCHOOL 1996-2000 HARMONY PA
GENERAL HIGH SCHOOL DIPLOMA
General studies courses
Advanced Placement studies in Math, Biology and Computer Science courses
Maintained and graduated with 3.5 GPA
ACHIEVEMENTS
Member of the National Society of Collegiate Scholars
Member of Strayer’s Presidents List and Deans list every term
Enrolled in Stayer University Honors Program
REFERENCES
CRYSTAL GRUBBS CHILD CARE EMPLOYER
LYNN OTT OTT DENTAL LAB OWNER
LIZ SNYDER ARMSTRONG CABLE SUPERVISOR
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