Liliam Johana Gutierrez-Montoya

**** *. ******* ** ******* Austin, TX 78735 512-***-**** ac0wl1@r.postjobfree.com

OBJECTIVE

To secure a position allowing me to gain knowledge and growth in administrative work and the medical world by using my vast knowledge of hospitality and customer service.

SPECIAL COURSES

Known Programs: MS Outlook, Excel, Word

Dental Assistant Internship 2015

Hospitality Management Internship 2011-2013

Red Cross 2011-2012

Principles of Hospitality and Tourism 2010-2011

Junior Air Force 2009-2013

Spanish: Fluent

Experience

MARKETING ASSISTANT QUERENCIA BARTON CREEK JUNE 2016 - PRESENT (CONTRACT)

Fill in during any Marketing Coordinator absences.

Receptionist duties.

Various project work related to marketing mailers, collateral material, etc.

CONCIERGE/COURTESY SERVICES/ VALET QUERENCIA BARTON CREEK MARCH 2014 - PRESENT

Greet, assist, and guide all residents and resident's guests upon entry.

Place all maintenance work order and transportation requests for the entire community.

Manage the community guest suite reservations, check ins, and check outs.

Manage all packages delivered to community and oversee the in-house delivery.

Serve as the direct contact for all emergencies and calls to fire or EMS.

Made security rounds of the community.

Performed valet services for residents and guest.

ADMINISTRATIVE ASSISTANT/ ACCOUNTS RECEIVABLE SPECIALIST MEDICAL EQUATIONS FEB 2017 - MAY 2017

Assisted billing expert with court cases involving workers comp.

Kept up with records and organized cases.

Responsible for managing the invoicing and accounting functions as related to Accounts Receivable Collections

Timely and accurate issuance of invoices

Review accounts to determine next collection or litigation step

Handle mass volume of daily calls and emails while providing excellent customer service

Post daily checks and prepare bank deposits

Handle time sensitive, high priority and/or complicated accounts in the most effective manner

ADMINISTRATIVE ASSISTANT QUERENCIA BARTON CREEK JANUARY 2015-JANUARY 2017

Updated the resident profile data base

Maintained residents Elopement List.

Maintained records of admissions for transportation reservation system

Verified vendor tax ID information and updated profile

Implemented multiple filing systems for various types of data

Assisted the Director of Finance with multiple projects

DENTAL ASSISTANT A SUMMER SMILE JANUARY 2016 - MAY2016

Doctor's assistant in a dental office who helps with various procedures and schedules appointment.

Checks patience insurance.

SERVER QUERENCIA BARTON CREEK MARCH 29, 2013 - JUNE 11, 2015

Greet, take orders, and provide the best quality service throughout the whole dining experience.

HOLIDAY RETAIL SHOP BARTON CREEK RESORT & SPA NOVEMBER 2011 - JANUARY 2012

Holiday shop cashier providing premier customer service.

Education

Associates In Progress Austin Community College

Certificate 2015 Austin Dental Assistant School

Diploma 2009-2013 James Bowie High School

Awards

Querencia @ Barton Creek

Recipient of Shining Star Award 2016

Nominee for Employee of the Year 2016

Nominee for Employee of the Quarter 2016

References

References available upon request

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