SUMMARY:

In my vast years of experience as an Administrative Data Entry Processor and Customer Service Support all employers have benefited from my data manipulation processes.

Created many soft/hard copy Quick Reference Guides, Step by Step Procedure Manuals, Excel Math Manipulation Calculators, Embedded Objects replacing rubber stamps, Hyperlinks, Formula Links and many more data forums to help main stream the multi-tasking in the data processing environment.

ProveIt Testing: Type 51 w.p.m., Alpha/Numeric 10,166 k.p.h. and Numeric 11,586 k.p.h. all with no errors. MS Excel 93 %, MS Word 95 %, MS Outlook, 90 %

Employment Titles: Administrative Assistant (5 yrs), Computer Lab Technician (3 yrs), Contract Invoice Setup (3 yrs), Customer Service Representative II (3 yrs), Data Entry Operator II (15 + yrs), Invoice / Purchase / Work Order Processor (4 yrs), IT Support Technician (1.5 yrs), Payroll Technical Help Desk Support (1.5 yrs)

EDUCATION:

Associates of Technical Arts

Information Systems Technology

South Puget Sound Community College:

Olympia, WA, 09/1994 to 08/1997

Associates of Arts

Accounting III

Adelphi Business College

Phoenix, AZ 12/1981 to 01/1983

SKILLS:

Office Equipment: Calculator, Cash Register, Personal Computer, Network Computer, Soft Copy File Management, Copy Machine, Document Scanner, Document Extractor, Electronic Typewriter, Encode Machine, Fax Machine, Mail Auto Collation Machine, Mail Meter, Multi-Line Phone System, Printer Use / Maintenance.

Software: AS/400, d/Base oriented systems, DOS, JD Edwards, Fire Fox, Internet Explorer, MSE, Microsoft Office 2016 (Excel, Outlook, PowerPoint, Publisher, Word), SAP – User Production, Windows 3.1 to Windows Pro 10, DocuWare, Starpas, Software Upgrades, Printer Driver Installation.

EXPERIENCE:

Office Team / Robert Half International, Phoenix, AZ 02/24/2017- 05/11/2017

Clerical Support

Completed three assignments with Office Team as follows:

1st Client: Archived the Air Conditioning Units/Freezer/Cold Storage assets for all Target Stores located in the United States utilizing Cloud Network software, Excel, Outlook and Word.

2nd Client: The client recently merged their data base information over to a new system. The Invoicing contract dates did not merge correctly. I performed the research necessary to collect the contract start dates, auto renew chosen or if the contract had terminated. Research the Invoice information and then complete the data entry process.

3rd Client: Hired to complete data entry but actually completed letter head folding/stuffing into envelopes, sort faxed invoices and patience correspondence and then scan into the computer system for the data entry representatives to complete the data compiling process.

Self Employed, Phoenix, AZ 07/15/2016 - Current

Tutored neighbor on usage of MS Excel for College Statistics class. Created a Financial Bookkeeping System for a client. Performed other odd jobs: general auto maintenance, oil changes, radiator flush, fluid checks, tire air checks, taxi service, grocery shopping assistant, wood working, moving assistant…

Arizona Corporation Commission, Phoenix, AZ 10/2013 - 07/15/2016

Customer Service Representative II

Process Articles of Organization, Application for Registration, Terminations, Amendments, Profit and Non-Profit Corporation, Foreign Authorities and other documents as assigned: Print / Research Examine LLC/PLLC/INC type entity contracts per State of Arizona statute laws to assure completeness for approval or counsel the client on rejection codes to complete the corrections on documentation.

Software: DocuWare, STARPAS, MS Office 2016: Excel, Outlook, and Word, Internet Explorer

Customer Care: Email, Fax, Mail, Phone and Front Counter Cashier/Customer Service duties.

Processed a minimum of 55 contracts a day… All Contract types.

Corporate Job Bank, Tempe, AZ 6/2013 - 10/2013

Contract Examiner

Search DocuWare to print/examine State of Arizona new entity setups per corporate filing guidelines.

Prepare soft-copy contracts for printing, collate contracts for examination, examine documents for approval/rejection status, and then complete the data processing of contracts into the State of Arizona’s STARPAS d/base system.

Client communication: Email, phone, fax and in-person.

Contract types processed: Articles of Organization, Application for Foreign Registration, and Terminations.

Other office duties completed upon request.

Superior Mall, Reno, NV 05/2011 - 05/2013

Self Employed / Advertising

Internet Marketing, Email/Fax/Mail/Flyer corresponding to improve public awareness to my Internet 3rd Party Merchandising Website.

Created Advertising Flyers, Music Videos, Nature Videos and other media advertising resources to lead clients to my Superior Mall website for purchasing of merchandise on the world-wide web…

Commission based business adventure.

Ultimate Staffing Solutions, Reno, NV - Temporary Employment Agency 11/2011 - 11/2011

Processed HCFA Medical and Dental Claims.

Generated 50 plus HCFA claims per hour / 100 Dental Claims per hour • Delivered prepared, scanned and processed Medical and Dental claims • Contributed to office salvage operation.

Arvato Digital Services, Reno, NV 12/2007- 04/2011

Contract Invoice Setup & Purchase Order Processor

Contract collection from mailroom, contract flagging for Signature, Microsoft Signature process, contract sorting, invoice setup procedures per SAP system, Identification number creation in dbase, tax verification IRS federal requirements and Microsoft client compliance, contract Matrix validation, client profile creation into Microsoft Internet Explorer based d/base, SAP Invoice processing/auditing, purchase order processing/auditing, printer maintenance, procedure manual creation and other office duties as requested.

Temporary Employment Agencies, Las Vegas and Reno, NV 11/2006 - 12/2007

Contract Processor, Data Entry Operator, Invoice Setup, Purchase Order Processor, Extended Warrantee Processor

Employed in various office positions in the Las Vegas and Reno Nevada area processing a wide range of data into various d/base systems such as AS400 and JD Edwards, MS Office applications: Excel, Word, Outlook.

Customer Service: Email, Faxing, Personal / Phones.

Legacy – ABPA, Las Vegas, NV 12/2003-10/2006

Data Verification Clerk

Performed data verification and data entry of Culinary Union medical claims after the scanning process was completed. The verification process had three processing levels: numeric, alpha/numeric and then full document proofing and processing.

Maintained a high rate of accuracy, data compliance and completion.

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