Customer Service Manager

Stephanie R. Hackett

*** ***** *****, ******, ***** Carolina 29678

Phone: 864-***-**** Email: *************@*****.***

Skills

Monitoring

Management of Material Resources

Mathematics

Writing

Management of Personnel Resources

Persuasion

Active Listening

Time Management

Negotiation

Accomplishments

Presidents List, 2007

Work Experience

Team Lead November 2015- May 2017

Stratosphere Quality Seneca, SC

Served as interim acting job leader when project supervisor is unavailable

Inspected parts

Led work of other team members

Ensured all team members arrive to job area on time

Ensured all team members have proper equipment, tools and gauges; verifies that equipment is signed out

Communicated with customer/job site contacts as needed on job requirements

Verified team member’s compliance with procedures, policies and job site specific regulations

Completed required paperwork as needed for duration and completion of a project.

Work Experience (continued)

Marketing Account Executive March 2014 - May 2014

Advanced Labelworx, Inc. Anderson, SC

Contacted prospective customers to present information and explain available services.

Sold services or equipment, such as trusts, investments, or check processing services.

Prepared forms or agreements to complete sales.

Developed prospects from current commercial customers, referral leads, or sales.

Retail Supervisor August 2013 - March 2014

Burkes Outlet Anderson, SC

Supervised up to three employees

Received payment by cash, check, credit cards, or automatic debits.

Issued receipts, refunds, credits, or change due to customers.

Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.

Greeted customers, answered their questions, and provided information on procedures or policies.

Identified prices of goods, services or and tabulate bills using calculators, cash registers, or optical price scanners.

Cashed checks for customers.

Calculated total payments received during a time period, and reconciled this with total sales.

Computed and recorded totals of transactions.

Kept periodic balance sheets of amounts and numbers of transactions.

Processed merchandise returns and exchanges.

Paid company bills by cash, vouchers, or checks.

Requested information or assistance using paging systems.

Stocked shelves, and marked prices on shelves and items.

Compiled and maintained non-monetary reports and records.

Account Manager August 2008 - September 2011

Advanced Labelworx, Inc. Anderson, SC

Identified client business requirements, and developed solutions that addressed the business requirements.

Maintained the client relationship through ongoing communications with people outside of purchasing.

Extended the relationship to secure new business within the client’s organization.

Managed the scope of the engagement and client expectations, insuring client satisfaction.

Planned, coordinated, and executed projects

Analyzed customer data in order to forecast future production and inventory.

Maintained customer database.

Education

Tri-County Technical College Pendleton, SC

Associate of Arts, Administrative Office Technology March 2008

Tools & Technology

Microsoft Word

Microsoft Outlook

Microsoft Excel

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