Gary M. Lowes

***** * **** ***. ********, AZ ****8 720-***-**** ac0wat@r.postjobfree.com

Versatile information technology leader with a record of success across a wide range of assignments. Responsible for day to day activities for the technical operations teams. Contributed to a history of accomplishments with a focus on providing exceptional customer service. High energy, dedication and creativity, combined with the following developed skills:

Team Leadership

Vendor Mgmt.

Project Mgmt.

Hardware/Software

Mgmt.

Service Delivery

Budgets/financial Mgmt.

Infrastructure Design/Mgmt.

Customer Relationship

Mgmt.

Professional Experience

American Express Global Business Travel 2015 to present) Phoenix, AZ

A $2B company providing Travel Services to the business traveler.

Director,, End User Computing

Leading efforts to move back office applications (MS Office/SharePoint/Files Shares, etc.) from American Express to Global Business Travel (GBT)), as GBT prepares to separate from AMEX.

Managing Service Deliver Company (IBM) for service delivery to the corporation from a desktop services and service desk standpoint. Helping to train/educate L2 technicians for world class service delivery.

Working with Microsoft Services to assist with the collaboration tool set in O365 to deliver the proper solution to the company.

Leading Asset Management team setting up Global Depot’s and On Site delivery for the company.

Teaming closely with Service Management team for the ServiceNow tool to set up incident reporting, asset management, change management and service requests.

Introduced a new application (Bomgar) to improve service to end users by the technical team.

Travelport 2007 to 2015) Denver, CO

A $2.1B company providing Travel Distribution Services to the travel industry.

Sr. Director, End User Services

Led a team of 50 technical staff which delivered solutions for the Global Enterprise as they related to L1, L2 and L3 support. Responsible for the Customer Service of systems and software for the corporation.

Directed all the merger and acquisition cutovers to Travelport so that all employees were on the same systems globally. Delivered new systems on time for 5 company acquisitions.

Managed all desktop/laptop/corporate server systems around the world for replacement/refresh and security patching.

Responsible for Strategic and Tactical planning and budgeting. Managed a $14M budget.

Implementation of automation for onboarding, termination and priority ticketing aligned with workflow improving delivery at a cost savings of $250K per year.

Compliance management as related to software and PCI / SOX audits.

Gary M. Lowes

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Galileo International/Cendant Corporation --- (2001 to 2007) Denver, CO

A provider of business and consumer services, primarily within the real estate and travel industries.

Director, End User Services – (2003 -2007)

Responsible for delivery of Executive system support to 350 Executives and Administrators.

Managed Galileo corporate network and systems. Led a team of 65 technical staff, delivering 99% network/system availability.

Interacted and liaised with IT Management and other IT Departments to implement processes which improved operational stability.

Directed project NOVA for Travelport EUC which was the separation of Cendant within the 4 business pillars. Successfully separated Travelport with no outages or impact to the business.

Responsible for all areas related to the corporate network for Galileo. Planning, Design, Implementation and support, along with Audits and procurement of product on an $18M budget.

Worked closely with the managed service provider (IBM) as they serviced the remainder of the Cendant businesses (95K staff), ensuring they delivered to the Service Level Agreement.

Sr. Manager Corporate Network Services – (2001- 2003)

Directed and managed activities of a team of network designers and desktop technicians in support of the Corporation. Responsible for strategic and tactical services for corporate locations worldwide in the area of Data. Presented technologies and direction to Executive management for the Corporation’s network, consisting of 35 locations and over 5000 connections.

Redesigned and implemented a IP WAN worldwide, reducing annual costs by $2.5 million.

Implemented a software distribution system which improved service delivery by an average of two weeks.

Implemented automation of Microsoft security patches throughout the world for Windows reducing the security risks to the corporation.

Implemented wireless networks in a campus environment expanding access to the corporate network making it easier for staff to work anywhere in the buildings.

Managed a team of 50 technical staff for end user services delivering on a $10M budget.

Worked with ten different entities to improve collaboration and begin identifying synergies to improve performance and financials.

Managed 3 European acquisitions remotely from the US to improve revenue and improve systems.

Cave Creek Unified School District (1999 – 2001) Cave Creek, AZ - MIS Director

Galileo International (1997- 1999) Denver, CO - Sr. Manager Corporate Network Service

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