ac0wai@r.postjobfree.com

754-***-****

ARAMIS HOPE

PROFESSIONAL PROFILE

•Extensive knowledge with numerous operating systems and software applications utilized for enhancing efficiency.

•Proficient in monitoring and troubleshooting LAN/WAN platforms in a Network Operations Center/Command Center/Control Room environment.

•Experienced in analyzing SIP traces, provisioning trunk groups, and configuring interconnections.

•Established ability to multitask and work collaboratively in a predominantly team concept environment, as well as working independently on specific assignments.

•Properly prioritizing tasks based on the issue’s importance to the company’s reputation and profit margins.

SKILLS & ABILITIES

•Interpersonal skills, with emphasis on establishing rapport with colleagues and respect throughout the company and industry.

•Clear communication skills aimed at understanding customer needs and providing the proper corresponding services.

•Analytical thinker with the propensity to consistently find resolutions to complex technical issues.

•Knowledgeable on C Language, Python, Ruby, Apache HTTP Server, SSConsole, Plexview, VMware and Linux.

•Adaptability

PROFESSIONAL EXPERIENCE

NOC TECHNICIAN, PHONETIME A TELLZA COMPANY

2013-2016

Delegating issues found from my analysis of current reports.

Troubleshooting level 2 & 3 technicalities while assisting NOC members on level 1.

Trend unusual and/or chronic network problems.

Monitor traffic on HMP/Telica switches for irregularities with IPs and coding.

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SMALL BUSINESS OWNER, SUTHERLANDHOPE LLC

2007- Present

Oversee merchant and vendor accounts.

Create cost effective price points by researching the market and analyzing our demographic.

Event planning/promotion development for the local community.

GAMING REPAIR TECHNICIAN, SEMINOLE CLASSIC CASINO

2005-2009

Troubleshoot, repair and PM the various gaming machines (reel, video and poker) including the bill acceptor, printer and the monitor.

Convey instructions to customers about all gaming aspects of the different types of machines and the rules implied by the casino.

Install, remove, convert and swap slot machines when needed.

EDUCATION

•Hallandale High School Class of 2003

•Sheridan Technical College – Telecommunications 2003-2005

•Sheridian Technical College – Gaming Repair Technician 2012-2013

•Sheridan Technical College – Cisco Certified Network Associate 2015

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