Customer Service Manager

PAULINA E. HACKSHAW SEALEY

**** *. ******** **. # ***

APACHE JUNCTION, ARIZONA 85119

CEL 480-***-**** ac0w8m@r.postjobfree.com

OBJETIVE: Bilingual Customer Service Representative for a reputable Arizona firm. Summary of Skills:

Bilingual/ Spanish. Welcome facing new Challenges

Enjoy interacting with people Adept in prioritizing task for timely completion Courteous, honest and responsible Computer Literate in MS Office, Adding Machine Money Counter

WORK EXPERIENCE:

Prepared Client's Income Tax Returns, supervised personnel, solved customer problems referred from the others tax preparers, print checks, answered the client's phone calls, managed the office.

Managed outsourcing cashiers operation nationwide of the 4 largest companies (communications and Electricity) and managed the operations of booths at the supermarkets collecting different kinds of utilities. Coordinated personnel ́s training

Managed cashiers operation and development of new branches nation wide

Supervised personnel, recovered delinquent telephone accounts, prepared files to garnish salary of delinquent customers, prepared budget for delinquent account department

Supervised personnel attending customers, distributed all the paper work, solved customers’ problems referred from the front counter

Courteously answered phones and personally assisted customers with their bills, disconnected and out of order phones, prepared reports.

WORK HISTORY:

Tax Preparer for Tin Plus Services of Arizona 2015- Present Tax Preparer for Alianza Latina dba H&R BLOCK 2009- 2014 Outsourcing Op. Manager ePago International Inc. 2003-2007 Outsourcing Operations Manager ePago Corp.2001-2002 Operations Manager INTEL/ CABLE & WIRELESS (Panama Telephone Company) 1992-2001 Coordinator of Delinquent Account Department INTEL (Panama Telephone Company) 1988-1991 Customer service supervisor INTEL (Panama Telephone Company) 1985-1988 Customer service clerk IRHE/INTEL (Panama Electricity and Telephone Companies) 1972-1985 EDUCATION:

High School Diploma Instituto Nacional de Panama 1970 Second Year Computer Programer Technological University of Panama 1982 COURSES:

Notary Public. Commission #310683 Arizona Secretary of State 2011 IRS Nationwide Tax Forum CPE (Continuing Professional Education (San Diego, CA) 2013) IRS Nationwide Tax Forum CPE (Continuing Professional Education (San Diego, CA) 2012 IRS Nationwide Tax Forum CPE (Continuing Professional Education (Las Vegas, Nevada) 2011 Customer Service Seminary and National Convention of H&R BLOCK (Nashville, Tennessee) 2009 Customer Service Seminary and Franchase Convention H&R BLOCK (Las Vegas, Nevada) 2009 TPS software Customer Service skills H&R BLOCK (Kansas City, Kansas) 2008 Assertive Comunication and Customer Service Centro de Educación Profesional 1999 Power Point Compuclub 1999

Windows 95,98, Vista, Word, Excel, Project Training Center of Cable & Wireless 1999 Strategies To Provide Excellent Customer Service CELAC 1999 Characteristic of new currency Counterfeit identification National Bank of Panama 1997 Counterfeit identification Course National Bank of Panama 1987 Technical Written Report Training Work shop 2 Training Center of Intel 1986 Technical Written report Training Work shop.1 Technological University of Panama 1985 Basic Supervision Training seminary INTEL 1984

Customer service Training course INTEL 1983

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